Sean Thomas

Sean was so helpful. I had a consistent and annoying Travel Assist alert that the technician could not recreate. Even though it happened while I was driving all the time. I had a consistent and annoying Travel Assist alert that the technician could not recreate. Even though it happened while I was driving all the time. Sean helped to replace my steering wheel twice. I drove from Redwood City, to Walnut Creek, which is about an hour away. Sean said to replace the steering wheel on the same day so I wouldn't have to drive back. That was a huge convenience. I've been driving around for 5 days now, and no issue! I'm thrilled. Sean was communicative, understanding, and helpful. More

by AMGRIFFIN9 Verified Customer Verified Customer

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Sean does a great job, always straightforward and helpful, I appreciate the way Dirito does business and plan on being back for whatever I need in the future. helpful, I appreciate the way Dirito does business and plan on being back for whatever I need in the future. More

by BLUTZ990 Verified Customer Verified Customer

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Process of getting the service appointment set up was smooth. On the day of the appointment my service advisor was courteous and clear about what will done and how much time it will take. smooth. On the day of the appointment my service advisor was courteous and clear about what will done and how much time it will take. More

by Manas Verified Customer Verified Customer

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I drove to Walnut Creek VW even though I live in Ukiah which is a 2 1/2 hour trip. Sean in Service was the best and my Touareg is back to being the perfect car. which is a 2 1/2 hour trip. Sean in Service was the best and my Touareg is back to being the perfect car. More

by kzimmermanbass Verified Customer Verified Customer

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Kudos to the service team for prompt service, resolving my car audio problem! A 5-star rating!! my car audio problem! A 5-star rating!! More

by THEDIBS722 Verified Customer Verified Customer

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Sean has always been great to work with! Great service and a quick turnaround of my car! Great service and a quick turnaround of my car! More

by MSCH2801 Verified Customer Verified Customer

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Ultimately we are grateful to have our car back and in good shape. This was a challenging job, made more challenging by a spate of illnesses that reduced staff for several weeks -- so one star is lost bec good shape. This was a challenging job, made more challenging by a spate of illnesses that reduced staff for several weeks -- so one star is lost because it took 4 weeks to get our "baby" back. The work was challenging and complicated -- and ultimately successful. We've been bringing out cars to Dirito Brothers since shortly after we moved to Walnut Creek nearly 15 years ago --- and continue to be very satisfied with the service and care we get. More

by amypitt830 Verified Customer Verified Customer

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I took the ID4 for fixing recalls. Two recalls were fixed. Dealership did not have parts in stock. So I have to wait for fixing the third one. Two recalls were fixed. Dealership did not have parts in stock. So I have to wait for fixing the third one. More

by mohan.philip Verified Customer Verified Customer

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Sean Thomas provides excellent service advice for the ID4 vehicle. He communicates well and proactively. vehicle. He communicates well and proactively. More

by TRVARGHESE Verified Customer Verified Customer

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Great customer service from Sean in the Service Dept. Very easy to work with, provided regular updates. Very easy to work with, provided regular updates. More

by SKREDLY Verified Customer Verified Customer

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