Sean Kim
Sean Kim at Puente Hills Hyundai
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Sean Kim

Service

Puente Hills Hyundai

17621 Gale Avenue
City Of Industry, CA 91748

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4.5
618 Reviews
4.5

618 Reviews

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618 Reviews of Sean Kim

November 15, 2024

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Employee Rating

The check-in rep. & Svc &Customer svc. reps. were courteous to me & informative. I was updated on my vehicle while it was being serviced. More

by MUSSTANfG_SALLY
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Recommend Dealer
Yes

Other Employees Tagged: Faustino Lozano

November 07, 2024

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It’s a very nice clean friendly facility and staff there is helpful. Thank you More

by Rose Yam
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Recommend Dealer
Yes

November 06, 2024

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Friendly worker nice job finished my suv detailing and my first scheduled maintenance dealership preform the every pro services More

by 1105545698
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Nov 07, 2024

Puente Hills Hyundai responded

Glad you are happy with the clean ride and safely back on the road. Have a great day. PH Hyundai Management

November 06, 2024

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Employee Rating

Lied about testing backup camera claiming not good, didn't get call back from general manager. Not very good service More

by MINNIE.MARTINEZ30
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Recommend Dealer
No
Nov 07, 2024

Puente Hills Hyundai responded

Hi Minnie, we don't have any "Minnie" or "Martinez" working with an adviser recently on a back-up camera issue. If you could private message us we will have Sean K., our Service Director reach out to you. Thank you, PH Hyundai Management

November 05, 2024

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Employee Rating

Customer service Rep was great. But none of my fluids were topped off when giving a report that stated they were. Time before this we were left waiting till service department close More

by angie_jess
Recommend Dealer
No
Nov 07, 2024

Puente Hills Hyundai responded

Hello Angie, please bring this to Jae's attention on your next visit. We apologize for the oversight. Thank you for the feedback. PH Hyundai Management

November 05, 2024

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Employee Rating

Very rude and inconsistent with the length of time the service would take. I waited almost an extra 2 hours from my scheduled service time of completion with no updates being given. More

by josephcho93
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
No
Nov 07, 2024

Puente Hills Hyundai responded

Hello Josephcho93, we apologize for the additional time it took to bring your vehicle back safely and ready to drive. We will be reviewing your recent visit to see how we can learn to better communicate with our guests when delays happen. Thank you, PH Hyundai Management

November 04, 2024

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Employee Rating

Terrible service. Terrible communication. Very rude, I will never return again. They need to teach communication skills for professionals More

by KINGCHENEL
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Recommend Dealer
No

Other Employees Tagged: Mike Lee , Rui Chen- terrible

November 04, 2024

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Employee Rating

Worst service you could receive. After having my car there for one month and texting and calling the service advisor to no end without any communication in their part. I had to chang More

by KINGCHENEL
Service Price Transparency
Workmanship
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Recommend Dealer
No

Other Employees Tagged: Mike Lee , Rui Chen- awful

Nov 07, 2024

Puente Hills Hyundai responded

Hi Kingchenel, have you spoken with Sean K. our Service Director? He will ensure that any matters you are not pleased with will be resolved. Thank you, PH Hyundai Management

November 03, 2024

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Employee Rating

Hyundai always has the perfect customer service, such as friendly reminder for car maintenance, letters for anniversaries and so on. More

by MINYIZHU49
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Service Communication
Recommend Dealer
Yes

October 30, 2024

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Employee Rating

I had an appointment and for an update and still waiting 2 hours for the service that was only supposed to be 1/2. More

by dmontag74
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Recommend Dealer
No
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