Mike Lee

Absolute worse dealership ive ever been to in my life. AVOID this dealership at all costs. These guys are a classic Bait and Switch dealership, they advertise a low price to get you in, and slap add ons a AVOID this dealership at all costs. These guys are a classic Bait and Switch dealership, they advertise a low price to get you in, and slap add ons and make it MANDATORY to purchase, their own car stickers AND terms of service state that add ons are optional and not required for purchase but in person they refuse to sell at the price they have listed, absolutely no where on their website do they list any item with the final price of the car, expect to marketed up, they tried forcing $8,000 of add ons to my purchase, add ons can be pre installed and made to be puchrased with the car but if they advertised as optional and in person they refuse when requested then its is mandatory and must be advertised as so,Yasser Soliman and Sonny Lam were extremely rude, dismissive, and point blank lied at every point of the process, Sonny Lam said to me " I can do whatever I w want it's my dealership " and walked away mid sentence while I was speaking when explaining his own companies rules, Yasser Soloman said to my face that I am a headache customer and to call the governor himself and extend my complaint to the max, I even told him I would buy the car with all the add ons included if he showed me where it was shown that it wasnt optional, he said " good for you that you're buying because im not selling to you" ALL of this because I asked them to remove the add ons they advertised as optional, I never asked for more than what they advertised. This is how they treat cusotmers that dont automatically believe what they say and call them out in their illegal practices. More

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Be careful of this dealership they give you a quote on one price and when it’s all set and done it’s more than the quote. Terrible customer service you call the service manager to file a complaint. He doe one price and when it’s all set and done it’s more than the quote. Terrible customer service you call the service manager to file a complaint. He doesn’t call you back. More

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Terrific experience. Super friendly staff. Everything was explained well. No problem getting an appointment and bringing the vehicle in. Super friendly staff. Everything was explained well. No problem getting an appointment and bringing the vehicle in. More

by BRIANCATTELINO Verified Customer Verified Customer

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The internet sales manager, Sabrinna, and Finance Manager, Dennie, were AMAZING to work with. Got an opportunity to connect with the GM, Mike Lee, who was kind and helpful. Unfortunately, I had terri Manager, Dennie, were AMAZING to work with. Got an opportunity to connect with the GM, Mike Lee, who was kind and helpful. Unfortunately, I had terrible experience with Yasser, who tried insist I had to pay for extras not on the window sticker. When I raised concerns about “trust” and the “relationship,” he stated very clearly and forcefully, “his job is about the transaction not the relationship.” In fact, he is wrong—completely wrong. He role is entirely about the relationship. I was prepared to walk away, until Mike Lee thoughtfully stepped in. More

by RYAN NEWMAN Verified Customer Verified Customer

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My service coordinator was not helpful. My main concern was that the air conditioner smells musty. He confirmed the cabin air filter of my car looked good, and that I should consider gettin My main concern was that the air conditioner smells musty. He confirmed the cabin air filter of my car looked good, and that I should consider getting an air freshener. 🥴 he also said “honestly, my car smells like that too” - okay! Let’s figure out why. More

by SAYUBLANQUEL Verified Customer Verified Customer

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Despite the late reservation, they were so kind and received the best service. It's a place I want to go again. received the best service. It's a place I want to go again. More

by MSCJOHN707 Verified Customer Verified Customer

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I was able to get scheduled for the very next week, which I preferred. The service was quick while I waited in the customer lounge. The lounge was clean and quiet, making the wait pleasant. I preferred. The service was quick while I waited in the customer lounge. The lounge was clean and quiet, making the wait pleasant. More

by HELEN.OH Verified Customer Verified Customer

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Deeply satisfied with my second purchase experience. Mike Lee and Paul Kim are the best! The best purchase experience at a dealership. Wholeheartedly recommend this place! Mike Lee and Paul Kim are the best! The best purchase experience at a dealership. Wholeheartedly recommend this place! More

by PS Verified Customer Verified Customer

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Solved my problem and did not charge me. That is good service. Will return for all future needs. That is good service. Will return for all future needs. More

by RICHARD.VINCENT Verified Customer Verified Customer

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Traveled all the way up from San Diego on a train and uber to get this car, confirmed a dozen times that I had reserved it and it would be there the next day. Asked if I could put some money to hold the uber to get this car, confirmed a dozen times that I had reserved it and it would be there the next day. Asked if I could put some money to hold the car was told that was necessary and get there the next morning and find out they had sold the car the night before and didn’t inform me until I traveled 2.5 hours to get there. THEN instead of delivering a car to me to make up for their mistake, they made me go all the way to Palm Springs to get my car OR make me wait for 6 plus hours until they can bring it to me. What a xxxxty day and experience More

by ESKAMOAH Verified Customer Verified Customer

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