Scott Williams

i recently purchased a vehicle from this dealership, but unfortunately my experience with the salesperson, Tony, was extremely disappointing. From the beginning, Tony seemed visibly annoyed that I was aski unfortunately my experience with the salesperson, Tony, was extremely disappointing. From the beginning, Tony seemed visibly annoyed that I was asking questions about the vehicle. As a customer making a major financial decision, asking questions should be expected -- but instead of being helpful, he came across as impatient and uninterested in assisting me. I requested copies of the safety inspection, multi-point inspection, and service intake inspection multiple times. No one in the department provided them. Instead, Tony told her to "just look at the Carfax" and handed me a piece of paper showing only that an oil change had been done, which did not address my concerns. As of now, we are still requesting copies of these inspection reports and have yet to receive them. The sales department itself was cramped inside a small portable office with several people present. When Tony asked for my Social Security number, I said she was uncomfortable saying it out loud in front of everyone and politely asked if I could type it in instead. He responded by slamming the keyboard down in front of me as if my request was an inconvenience. That behavior was completely unprofessional. i continued asking reasonable questions about the vehicle, but Tony still seemed unfriendly and disengaged, almost as if he didn't want to sell the car to me. At one point, he presented a document titled "We Owe / You Owe" that was blank and asked me to sign it. I understandably said I would prefer to wait until it was filled out before signing. No one should ever be expected to sign a blank document. Despite my hesitation, I felt pressured to sign it, and Tony made faces toward another salesperson while doing so. The entire situation felt uncomfortable and unprofessional. Although I ultimately purchased the vehicle, the experience left a bad impression. I want to clarify that this issue is not about "feeling unhappy" after the purchase -- it is about the way the transaction was handled and the lack of professionalism shown during the process. At no point were we provided copies of the safety inspection, multi-point inspection, or service intake inspection reports, despite requesting them multiple times. Being told to "just look at the Carfax" and being handed a document showing only an oil change does not substitute for the actual inspection documentation we requested. We are still waiting to receive those records. Additionally, the concern was never about repairs being completed. It was about transparency and professionalism. Slamming a keyboard when a customer asks to protect her Social Security number, presenting a blank "We Owe / You Owe" form for signature, and making visible gestures to other staff during the process are not behaviors that reflect a customer-focused environment. Saying "you should not have purchased the vehicle" overlooks the pressure and discomfort created during the transaction. Customers should not have to choose between walking away from a vehicle they want and tolerating unprofessional treatment. We are simply asking for accountability and the inspection documentation that was requested. We hope management will take this feedback seriously so that future customers do not have a similar experience. This is all they had to provide us & with getting frustrated. mind you 5 years ago they would provide the documentation of the inspection no problem, no they REFUSE. Sound shady. Family Kia of St. Augustine (Owner) 4 hours ago I am sorry you feel this way about your experience here; and we certainly do not want our customers to feel this way. However, we did provide all the repairs on the vehicle as you requested. If you were not happy with what we provided, you should not have purchased the vehicle. Again, we apologize that you were not happy with your experience. More

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Had a great time buying my brand new car I love it it was a super fast experience thank you so much a super fast experience thank you so much More

by JAIDACHASIDYH20 Verified Customer Verified Customer

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Every detail covered. Fantastic all the way! Staff is very knowledgeable and on top of things You've made this buying experience a pleasure from start to delivery of the Fantastic all the way! Staff is very knowledgeable and on top of things You've made this buying experience a pleasure from start to delivery of the car. Thank you so much. More

by transitionsestates Verified Customer Verified Customer

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My repair was accomplished by the service department including Lou, Mike, and many others. When the repair took longer, I was given a brand new car as a loaner...for several days...for free! Tremendous including Lou, Mike, and many others. When the repair took longer, I was given a brand new car as a loaner...for several days...for free! Tremendous service and honor at KIA St Augustine! Lou called me regularly with an update. When the repairs were done, I gave donuts to the sales people (I used their customer lounge for my office for a day!) and the service people (twice!) because there was nothing they couldn't help, offer or educate me about the repairs. Congrats KIA! More

by TBROUSSA Verified Customer Verified Customer

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Great service made us feel like family went out of there way to serve us stayed past there closing time way to serve us stayed past there closing time More

by mikestamy1113 Verified Customer Verified Customer

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Straight and to the point, showed up early and they accepted me very fast with my new car accepted me very fast with my new car More

by Tyler baker Verified Customer Verified Customer

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Great Experience at Family Kia! Everyone was helpful and they went out of their way to give us a good deal. Thank you! This will be our 6th car from Family Kia. These are the re Everyone was helpful and they went out of their way to give us a good deal. Thank you! This will be our 6th car from Family Kia. These are the reasons we keep coming back, quality cars, and great dealership experience. More

by GANOR23 Verified Customer Verified Customer

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