Scott Kostecki | Page 7

Service was quick and communication was great. No hassle and always like the video of the inpsections. No hassle and always like the video of the inpsections. More

by brian.burrows78 Verified Customer Verified Customer

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I was originally scheduled for 1/22/24, which was when we had terrible weather. No one contacted me until I made my way into the dealership they you were going to have to cancel since the mechanics did not c had terrible weather. No one contacted me until I made my way into the dealership they you were going to have to cancel since the mechanics did not come in due to the weather. When the repairs were made someone who was in my car changed a number of settings I was not happy about. They turned my lights from auto to off, moved my seat into some crazy position, and changed my radio station to some conservative talk radio. I can't understand how it was necessary to change these things and don't understand why I can't expect to get my car back in the condition I left it. More

by bethrogers Verified Customer Verified Customer

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First time visit to this location. Easy process, upfront pricing, not pushy for extra services after declining recommendations. Will return in the future. Easy process, upfront pricing, not pushy for extra services after declining recommendations. Will return in the future. More

by srober76 Verified Customer Verified Customer

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Suntrup was thorough with my inspection. And kept me informed throughout the process. They went above when we were looking for my warranty information. And kept me informed throughout the process. They went above when we were looking for my warranty information. More

by michelleromano Verified Customer Verified Customer

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I was first sent an estimate that contained many unnecessary stuffs. After I detect and told some issues to a staff, he said I was wrong and confused. He didn't explain the details and changes of my unnecessary stuffs. After I detect and told some issues to a staff, he said I was wrong and confused. He didn't explain the details and changes of my car repairment until the repairment finished, and after I complained about it, he gave me a call and scolded me with very fast English. He knew I am a foreigner, and I suspect he intentionally do so. Overall, this experience was so unlucky and make me so depressed. I had to use my car as soon as possible, so I gave up talking with him and paid higher fees than I thought was right. There might be some confusion and misunderstanding between us, but I still believe his explanation was not enough. More

by hijiken1206 Verified Customer Verified Customer

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Scott was very calm and he was very understanding. We had a great experience with him. Not many people are like him. We appreciate all of the help. We had a great experience with him. Not many people are like him. We appreciate all of the help. More

by SAMEDIN1983 Verified Customer Verified Customer

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Everything was fine. They took care of all of my issues on my car quickly. I have brought my car in 4 times for oil changes and each change has been good and done quick They took care of all of my issues on my car quickly. I have brought my car in 4 times for oil changes and each change has been good and done quickly. More

by dlee25 Verified Customer Verified Customer

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Scott did an excellent job getting our vehicle in and out as quick as possible. as quick as possible. More

by AWEILAND0 Verified Customer Verified Customer

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Excellent service and communication, along with the technical expertise of the technicians with respect to my VW Jetta. technical expertise of the technicians with respect to my VW Jetta. More

by dcasanova1 Verified Customer Verified Customer

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I made an appointment ahead of time for an oil change and still had to wait 2 1/2 hours for the service to be completed. I also was told a lubricant would be used to get rid of my squeaky steering wheel. Sti still had to wait 2 1/2 hours for the service to be completed. I also was told a lubricant would be used to get rid of my squeaky steering wheel. Still squeaky. More

by psemery7 Verified Customer Verified Customer

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