Clean.
No pressure from Scott nor the finance guy. The intern was knowledgeable on setting up my phone to snyc with my vehicle
No pressure from Scott nor the finance guy. The intern was knowledgeable on setting up my phone to snyc with my vehicle
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by sevans1956
Jun 02, 2026 -
Suburban Ford of Troy responded
Thank you for sharing your positive feedback about our team! We appreciate your business, and we hope to see you again at Suburban Ford of Troy. Drive safely!
Great and quick service to get us in our dream family
car! This is our 4th transaction with Scott and we continue to refer him to family and friends!
car! This is our 4th transaction with Scott and we continue to refer him to family and friends!
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by patrickabdaal
Jun 01, 2026 -
Suburban Ford of Troy responded
Hi Patrick, we are thrilled to hear about your great experience with Scott! Thank you for your continued support and for referring your loved ones to us. Enjoy your new family car!
Scott Gorgies is amazing.
Very professional and answered all my questions and made this whole process quick and easy. Thank you so much Scott for making our experience at Ford
Very professional and answered all my questions and made this whole process quick and easy. Thank you so much Scott for making our experience at Ford unforgettable :)
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by amnehah92
Jun 01, 2026 -
Suburban Ford of Troy responded
We're so glad Scott could assist you! Thank you for choosing Suburban Ford of Troy and for sharing your experience.
Scott was a delight to work with.
I barely had to lift a finger. The sale was smooth & reasonable. I would definitely recommend him to anyone.
I barely had to lift a finger. The sale was smooth & reasonable. I would definitely recommend him to anyone.
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by liv
Jun 01, 2026 -
Suburban Ford of Troy responded
Thank you for your fantastic feedback! We’re happy to hear that Scott made the process smooth and stress-free. We appreciate your recommendation and we’ll be sure to pass along your kind words! Enjoy the ride!
I’ve always hated the dealership experience.
Scott and his team made me love it. Not only did I receive everything promised and more, but Scott beat my current offer by a mile! No need to shop a
Scott and his team made me love it. Not only did I receive everything promised and more, but Scott beat my current offer by a mile! No need to shop around, Scott has got your back!
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by Jonahhep
May 28, 2026 -
Suburban Ford of Troy responded
Thank you for sharing your awesome experience with us, Jonah! We’re grateful to have you on board, and we’ll make sure that Scott and the team receive your feedback. Thank you for choosing Suburban Ford of Troy!
Scott, Mo, and Ryan were amazing and helped make the
purchase process easy. Thank you all so much for the fun experience!!
purchase process easy. Thank you all so much for the fun experience!!
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by Jmlindsay31415
May 08, 2026 -
Suburban Ford of Troy responded
Thank you for choosing Suburban Ford of Troy! We're glad Scott, Mo, and Ryan provided such a seamless and enjoyable experience. We appreciate your feedback and hope to assist you again with any future needs. Enjoy every mile ahead in your new ride!
Very nice and respectful, treated me with respect and
service was great, definitely will come again
service was great, definitely will come again
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by nikprelaj.antonio
May 01, 2026 -
Suburban Ford of Troy responded
Thank you for sharing this. We’re glad to hear our team was kind, respectful, and provided great service. We appreciate you and look forward to seeing you again.
The sales people at this dealership are not honest.
We inquired about a used vehicle on a Thursday, the listing price was $17,995 and we made an appointment to test drive on Monday. They called us Mond
We inquired about a used vehicle on a Thursday, the listing price was $17,995 and we made an appointment to test drive on Monday. They called us Monday morning and told us somebody had put a deposit on it. Tuesday morning they called and asked if we were still interested because it was available. We then looked online and saw that it was now listed for $19,600. I had asked in my email reply to them why the price was raised, and did not get a response. My husband went to look at the vehicle this evening and asked them, but was told it was a "glitch". We were told this morning that they have had a lot of interest in the vehicle, and it has been listed on CarGurus for 28 days. You can not honestly expect me to believe that you had it listed for a month and did not realize that the price was not listed properly. We were ready to purchase the vehicle at $17,995, the sales person went to talk to the manager to try to make something work but they did not handle that very well either. They would rather make an extra $1,600 off of people than to honor their original price and make the sale. My bank also appraised the vehicle at $14,675 so the price was already high before they raised it another $1,600. I'm very disappointed with our experience.
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by Alexis Steller
Apr 30, 2026 -
Suburban Ford of Troy responded
Hi Alexis,
Thank you for taking the time to share your feedback. We’re disappointed to hear about your experience regarding the vehicle’s availability, pricing, and the communication you encountered. We understand how frustrating it can be when the purchase process does not go as expected. We always strive for honesty and transparency in every interaction, and it’s important to us that customers receive clear and accurate information from our team.
We would appreciate the opportunity to speak with you directly to address your concerns. Please reach out to me at your convenience so we can follow up and discuss this matter further. Thank you again for your feedback, and we hope to connect with you soon.
Jim Elder
General Manager
jelder2@suburbancollection.com
Great salesperson.
Very Helpful with everything. GOT Me out of my lease early. Form edge to Explorer.
Thank You.
Very Helpful with everything. GOT Me out of my lease early. Form edge to Explorer.
Thank You.
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by irelandang57
Apr 24, 2026 -
Suburban Ford of Troy responded
We are so glad to hear that our team helped you seamlessly transition from lease to lease! Thank you for choosing Suburban Ford of Troy and we hope you enjoy your new ride.
Friendly, honest and straight to tbe point.
Made the car buying process easy, even when I was at work!
Made the car buying process easy, even when I was at work!
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by Dmluzi98
Feb 24, 2026 -
Suburban Ford of Troy responded
Thank you for choosing Suburban Ford of Troy and sharing your glowing feedback about our team. It's a pleasure to do business with you!