Scott Fuller

Joe N was a fantastic asset. Frustrated with our issues but his clear communication is making us feel much better. That guy is a keeper. Frustrated with our issues but his clear communication is making us feel much better. That guy is a keeper. More

by bprice Verified Customer Verified Customer

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Joe Nance with the Serra Volkswagen Birmingham Service Center did an A+ job helping our family. Communication was clear and all expectations were exceeded. Joe provided guidance on the purchase of a new v Center did an A+ job helping our family. Communication was clear and all expectations were exceeded. Joe provided guidance on the purchase of a new vehicle, as well. We are looking forward to continuing our relationship with Serra Volkswagen. More

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VERY POOR CUSTOMER SERVICE SOMEWHAT DISRESPECTFUL TOWARD CUSTOMER. WAITING ROOM WAS ICE COLD. WILL NOT BRING MY CAR BACK TO YOUR COMPANY FOR ANY SERVICES. CUSTOMER. WAITING ROOM WAS ICE COLD. WILL NOT BRING MY CAR BACK TO YOUR COMPANY FOR ANY SERVICES. More

by GEORGE.P.GREEN Verified Customer Verified Customer

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The service on my Nissan Altima was timely and done well. The customer service was outstanding. The customer service was outstanding. More

by hintonjoannDNC Verified Customer Verified Customer

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Overall, the experience was positive because all the people I dealt with were friendly and accommodating and ultimately provided the service we needed on our vehicle. However, it took 3 days to complete people I dealt with were friendly and accommodating and ultimately provided the service we needed on our vehicle. However, it took 3 days to complete a repair that I was told would likely take 5 to 6 hours. I understand that some repairs take longer than expected, but my main complaint is that the repair wasn't even started until the 3rd day. If I'm scheduling a service appointment 3 weeks in advance, don't have me drop the vehicle off for repair if you're backlogged two days. Contact me and offer to reschedule my appointment, so I'm not spending three days trying to ensure a family of 4 is getting where they need to be because we are down 1 vehicle. Doesn't this defeat some of the purpose of schedule a service appointment? This caused a lot of frustration and inconvenience, and also puts the service providers in an unnecessarily uncomfortable position when customers aren't happy. I do appreciate that we were offered a loaner on the 3rd day by Josh. Joe, Scott and Josh were amazing to work with. I just think the system needs to be evaluated, especially for non-critical repairs like ours, which was simply a warranty repair and recall. Hope this feedback helps! Thanks! More

by bryanrushing20 Verified Customer Verified Customer

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I have been dealing with Serra Nissan since 2000 and have never had any issues. The service has already been excellent. never had any issues. The service has already been excellent. More

by smjohnson210 Verified Customer Verified Customer

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Joe was amazing, kind, and very knowledgeable! I would recommended any and all my friends I would recommended any and all my friends More

by Alex Tafoya Verified Customer Verified Customer

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Joe is the best service advisor ever. Services I requested but didn’t need? Joe let me know! Services I needed? Joe got them done! Couldn’t be happier or more satisfied. Maybe one day I’l Services I requested but didn’t need? Joe let me know! Services I needed? Joe got them done! Couldn’t be happier or more satisfied. Maybe one day I’ll be able to bring my car in for just an oil change. More

by Steve Verified Customer Verified Customer

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They were able to work me in quickly and ran a diagnostic test on a car I was looking to buy. test on a car I was looking to buy. More

by heyjudy99 Verified Customer Verified Customer

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Great service. Thank you Serra Volkswagen. Not sure why there is a 15 word minimum, but thanks for the good service. Thank you Serra Volkswagen. Not sure why there is a 15 word minimum, but thanks for the good service. More

by noah.kinnell Verified Customer Verified Customer

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