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Saul Vela
Saul Vela at City Limits Nissan
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Saul Vela

Service Advisor

City Limits Nissan

4914 S I-35 Frontage Rd
Austin, TX 78745

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4.7
58 Reviews
4.7

58 Reviews

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58 Reviews of Saul Vela

November 24, 2024

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Employee Rating

My car was towed there last minute, I received a call early morning, and it was fixed before the service dept closed the same day. Great, fast service More

by Rose
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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November 20, 2024

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Saul was quick to explain the fix I required and kept me informed about the process throughout my short wait! More

by sydney.bellman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 21, 2024

City Limits Nissan responded

Hi, we're happy you found our staff to be so supportive during your experience here at City Limits Nissan. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 19, 2024

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I take my vehicle for an oil change and inspection when it is time to take it in… always courteous and polite personnel…. More

by doram654
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Sanchez, Andrew "Buzz" Buzzerd, Jayden Scott, Jay Carlos

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Nov 19, 2024

City Limits Nissan responded

Thank you for your kind words, I will be sure to pass them along to the team and we hope to see you again soon! If you need anything at all, we're always happy to help! Thank you, Jason Laguna General Manager

November 16, 2024

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service department. needs to simply be replaced, poor service trying to hustled you for things that do not need fixing! for more money. More

by postman
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No

Other Employees Tagged: Sergio Dehoyos, Jason Laguna, Daniel Sanchez, Jayden Scott, Jay Carlos, Robert Heredia , Cree Shumaker

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Nov 16, 2024

City Limits Nissan responded

I'm so sorry to hear you did not have a good experience with us, we strive to provide top notch and transparent service for every customer and take it very seriously when we fall short. If you are willing to provide us with more information about your visit so that we might use it to improve and potentially turn your experience around, please reach out at 512-444-1400 at your convenience. Thank you, Jason Laguna General Manager

November 14, 2024

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Great customer service, very knowledgeable, and kept me updated through the process. Saul addressed my concerns and made sure my car was in great hands! More

by GALVAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 14, 2024

City Limits Nissan responded

Thank you so much for your kind review, I will be sure to pass your comments along to the team and we hope to provide you with many more happy miles! Thank you, Jason Laguna General Manager

November 14, 2024

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Employee Rating

I don’t know when I go to the dealership I look for honesty and I always get the short end of the stick when I trade in I won’t choose Nissan again More

by tiffany
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Nov 14, 2024

City Limits Nissan responded

I am so sorry to hear you did not have a satisfactory visit with us, we aim to provide a completely transparent and honest experience for every guest and would love to know more about your visit. If you are willing to provide more information, please reach out at 512-444-1400 so that we can attempt to resolve this with you! Thank you, Jason Laguna General Manager

November 09, 2024

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It was an easy and simple process. The guy was great at answering my questions More

by bricwebb77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 09, 2024

City Limits Nissan responded

Thank you for your kind review, we appreciate you and look forward to your next visit with us! Please don't hesitate to reach out if you need anything at all, and have a fantastic weekend! Thank you, Jason Laguna General Manager

November 08, 2024

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Employee Rating

Everyone is so helpful and kind, my inspection took no time at all and they even washed my car for me! More

by CCAMILLE
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Daniel Sanchez, Andrew "Buzz" Buzzerd, Jayden Scott, Jay Carlos , Diamond Carson

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Nov 08, 2024

City Limits Nissan responded

Thank you so much for taking the time to leave us your review, we appreciate you and look forward to your next visit! Thank you, Jason Laguna General Manager

November 08, 2024

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Employee Rating

I had a great experience at Nissan! The team made me feel right at home—everyone knew me by name and always took the time to check in and make sure I was comfortable. Saul was such a gr More

by edenlea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Sanchez, Andrew "Buzz" Buzzerd, Jayden Scott, Jay Carlos

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November 07, 2024

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Employee Rating

South Austin Nissan is by far the best one I have visited. Highly recommend Saul he is honestly the most helpful and considerate agent at that location. More

by pd9stout.ps
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Nov 07, 2024

City Limits Nissan responded

Thank you so much for your kind review, we appreciate your business and can't wait to see you again soon! Thank you, Jason Laguna General Manager

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