Saul Vela
Saul Vela at City Limits Nissan
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Saul Vela

Service Advisor

City Limits Nissan

4914 S I-35 Frontage Rd
Austin, TX 78745

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4.7
30 Reviews
4.7

30 Reviews

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30 Reviews of Saul Vela

September 23, 2024

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Employee Rating

Jayden was absolutely wonderful and provided a great service. Taylor is always incredibly helpful. Daniel is my guy who have been helping me over 10 years. I trust him so much. Wonderful crews and best More

by MUDDYSYKES
Service Price Transparency
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Recommend Dealer
Yes
Sep 24, 2024

City Limits Nissan responded

I am so glad to hear you had a great Service visit with us, we look forward to continuing to provide you with truly exceptional service for many more years! Thank you and have a great week! Luis Acosta General Manager

September 22, 2024

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I like to go there all the time , the agents are very friendly and I like the service, the don’t take too much time to deliver your vehicle. More

by Erika’s
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Tyler Erwin

Sep 23, 2024

City Limits Nissan responded

Thank you for telling us about your recent Service visit, I'll be sure to pass your kind comments along to the team and we hope to see you again soon! Thank you, Luis Acosta General Manager

September 21, 2024

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It was a rough start to schedule my service appointment. I had to drive from Dripping Springs to find out why no one would answer the service telephone number listed on the web site; the AI chatbot was use More

by WALTON727
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Diamond Carson

Sep 23, 2024

City Limits Nissan responded

Thank you for leaving this feedback about your experience, we recently had our phone system swapped out and it did come with a few snags. I apologize about the difficulty in getting through to us, and am glad to hear that your appointment went well. Thank you again for taking the time to leave a review, we look forward to your next visit and hope you have a great week! Thank you, Luis Acosta General Manager

September 20, 2024

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Excellent customer service! ! Even did a complementary wash. I had a new key fob programmed for my son’s truck. More

by LREGIER
Service Price Transparency
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Recommend Dealer
Yes
Sep 21, 2024

City Limits Nissan responded

Thank you for taking the time to leave us a review, we are excited to continue to provide you with the exceptional service you deserve for many more years to come! Please reach out if you need anything, and have a great weekend! Thank you, Luis Acosta General Manager

September 19, 2024

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Employee Rating

Saul was really helpful and always keeping me in the loop on the work on my armada More

by NANCYFH80
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Sep 21, 2024

City Limits Nissan responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 16, 2024

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I had a great experience with my service. Saul was great keeping up to date with my car. He provided accurate information. I was able to come to the dealer while still being able to work. He More

by iagostini1205
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Sep 17, 2024

City Limits Nissan responded

I am so happy to hear you had a great visit with us, and will be sure to pass your comments along to the team. We're always here to help so please reach out if you need anything at all, and have a fantastic week! Thank you, Luis Acosta General Manager

September 15, 2024

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Good for services and getting a basic diagnostic for your car. People there are relatively friendly. More

by daniel.pon2020
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Sep 16, 2024

City Limits Nissan responded

Thank you for taking the time to leave us your feedback, it is greatly appreciated. We work hard to ensure every guest has a seamless and supportive experience with us and we look forward to working with you again soon! Thank you, Luis Acosta General Manager

September 15, 2024

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I was kept completely informed about what was needed and when my vehicle would be completed. More

by DYW31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 16, 2024

City Limits Nissan responded

I am so glad to hear the Service team took good care of you. We look forward to seeing you again soon, and are always here if you need any help or have any questions! Thank you, Luis Acosta General Manager

September 14, 2024

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Employee Rating

Great and exceptional dealership! They provided patient care and service and explained everything to me and delivered the vehicle in a timely manner! More

by abcruz26
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Sep 14, 2024

City Limits Nissan responded

Thanks so much for taking the time to leave us a review, we appreciate your business and look forward to your next visit with us! Thank you, Luis Acosta General Manager

September 14, 2024

Dealership Rating
Employee Rating

I am very pleased with the service I received. It was friendly and professional, and the work was done in good time. This was the second time I worked with Saul as my service rep, and I couldn't b More

by SEASCALE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 14, 2024

City Limits Nissan responded

Thank you for this feedback, I will pass your comments along to the team and we look forward to providing you with many more years of excellent service! Thank you, Luis Acosta General Manager

Sep 15, 2024

City Limits Nissan responded

Hi, we're happy you found our staff to be so supportive during your experience here at City Limits Nissan. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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