Samuel Lafoca
Samuel Lafoca at Mercedes-Benz of Temecula

Samuel Lafoca | Page 2

Service Advisor

Mercedes-Benz of Temecula

40910 Temecula Center Drive
Temecula, CA 92591

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152 Reviews
not yet
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152 Reviews

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152 Reviews of Samuel Lafoca

July 29, 2020

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Employee Rating

I highly recommend Ian or sales person. He is extremely knowledgeable about Mercedes vehicles. Our finance person, Jackie, listened to our needs and really worked with us giving us great price we were comf More

by jaqimaqi75
Recommend Dealer
Yes
Aug 01, 2020

Mercedes-Benz of Temecula responded

Thank you for the 5-star review! We are happy to hear that Ian and Jackie attended to all of your needs especially in a timely manner. We strive to provide an excellent overall experience to all of our customers. We look forward to seeing you at your next visit! Best, Amir Alahwal Guest Relations Manager

July 24, 2020

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Employee Rating

The Service at this dealership seems to have improved quite a bit since I was there last. Everybody was very friendly and attentive. Sam took great care of me, and went out of his way to make sure my car More

by Fran
Recommend Dealer
Yes

Other Employees Tagged: Young men at arrival were very nice and helpful. . Car detailers did a great job. It was recall work so I didn’t notice a difference in that work. But it was returned to me with no noticeable differences so I would say the technician did a fine job too.

Jul 25, 2020

Mercedes-Benz of Temecula responded

We are so happy to hear that Sam Lafoca took such great care of you and your vehicle. Our service, sales, parts and front-desk departments work hard to create an overall enjoyable experience for all our guests. If any questions or concerns arise please feel free to contact us! Best, Amir Alahwal Guest Relations Manager

July 22, 2020

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Employee Rating

Sam and the team went above and beyond to accommodate my schedule. I was able to receive the scheduled service needed without having to interrupt my work day. And the fresh car wash was a great bonus! More

by KC
Recommend Dealer
Yes
Jul 23, 2020

Mercedes-Benz of Temecula responded

Thank you for the feedback! We at Mercedes-Benz of Temecula strive to provide an excellent service to all of our customers. We hope to continue this for years to come. Thank you again for choosing us to service your vehicle! Best Amir Alahwal Guest Relations Manager

July 22, 2020

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Employee Rating

The service department worked with me to get my Sprinter in and out quickly. I really appreciated there work and the clean vehicle when done. Thank you! More

by DHEYNEN
Recommend Dealer
Yes

Other Employees Tagged: Nolan Lopshire

Jul 22, 2020

Mercedes-Benz of Temecula responded

Thank you for the 5-star review. We push to provide efficient service to all of our customers. We hope to see you again soon. Don't hesitate to contact us if any questions of concerns arise! Best Amir Alahwal Guest Relations Manager

July 12, 2020

Dealership Rating
Employee Rating

I called in for a safety recall and Mercedes of Temecula jumped right on it. My advisor Sam took good care of me! As always!! More

by TOPTHIZ
Recommend Dealer
Yes
Jul 13, 2020

Mercedes-Benz of Temecula responded

Thank you for the five-star review! At Mercedes of Temecula we strive to provide the best customer service for our guests. We are happy to hear that Sam provided that for you. Best, Amir Alahwal Guest Relations Manager Amir@mbtemecula.com

July 10, 2020

Dealership Rating
Employee Rating

I reached out to MB Temecula to inquire about a particularly difficult problem to solve with our 2012 MB ML 350. Service Manager Manny Henshaw engaged my inquiry stating he was confident that their More

by SDMB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Manny Henshaw

July 09, 2020

Dealership Rating
Employee Rating

Always friendly staff. Sharply dressed and knowledgeable. Despite being a busy place you never wait long for attention. Thanks for making me feel valuable as a customer. More

by Fr. Jack
Recommend Dealer
Yes
Jul 15, 2020

Mercedes-Benz of Temecula responded

We appreciate you taking the time to share your positive thoughts with us! Here at Mercedes Benz of Temecula, exceptional customer service is always a priority. Please do not hesitate to let us know if we can be of anymore assistance! Best, Amir Alahwal Guest Relations Manager

July 09, 2020

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Employee Rating

Great job by the service department on a couple of recent repairs on my ML350. My service tech is awesome and very knowledgeable every step of the way. More

by MARSDVD
Recommend Dealer
Yes

Other Employees Tagged: Manny Henshaw

Jul 15, 2020

Mercedes-Benz of Temecula responded

Thank you for taking the time to leave a 5 star review! We are delighted to hear that Manny and Sam were able to deliver great customer service. Thank you for choosing Mercedes Benz of Temecula, we look forward to assisting you in the future! Best, Amir Alahwal Guest Relations Manager

July 04, 2020

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Employee Rating

Andre is a top notch, he's knowledgeable and friendly and knows how to close a deal... I'll be back for my next buy More

by auggieb80
Recommend Dealer
Yes

Other Employees Tagged: Andre Serpoosh

Jul 16, 2020

Mercedes-Benz of Temecula responded

Thank you taking the time to share your experience with us! Excellent customer service is always a priority here at Mercedes Benz of Temecula, and we are excited to hear that Andre delivered just that. Congratulations on your new car! Please do not hesitate to reach out if we can be of any more assistance. Best, Amir Alahwal Guest Relations Manager

June 30, 2020

Dealership Rating
Employee Rating

Staff and service was awesome. They provided me with good information regarding my problem and solution. Truest a pleasure to do business with thank you !!!! More

by SERGIO.ALUSHA
Recommend Dealer
Yes

Other Employees Tagged: Zach Westbrook, Megan Sanchez

Jul 13, 2020

Mercedes-Benz of Temecula responded

Hello Serigio, Thank you for taking the time to write this review, as we appreciate your feedback! We are so happy to hear that our Team was able to assist you with your issues informatively. As we do strive to provide the best or nothing for our customers here at Mercedes-Benz of Temecula! We appreciate your business and hope to work with you again in the future! Best, Amir Alahwal Guest Relations Manager

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