Samuel Dibashi

Sam was an absolute pleasure to deal with, from start to finish, he made the whole process very easy. We would highly recommend Sam to anyone looking for a new vehicle! finish, he made the whole process very easy. We would highly recommend Sam to anyone looking for a new vehicle! More

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I had a great experience at this Land Rover. Sam was attentive, patient, and genuinely helpful throughout the entire process. He made everything simple. I truly appreciated his professionalism a Sam was attentive, patient, and genuinely helpful throughout the entire process. He made everything simple. I truly appreciated his professionalism and his willingness to answer all my questions. Highly recommend working with Sam! More

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I was pleased the service from Jon and he explained to me what my vehicle needed for service which a oil change and asked for anything else and I said I will come next time what my vehicle needed for service which a oil change and asked for anything else and I said I will come next time More

by vachachirajoshua Verified Customer Verified Customer

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Sam was a huge help and provided prompt communication and laid out all options with respect to vehicles and financing throughout the process. laid out all options with respect to vehicles and financing throughout the process. More

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Extremely Poor Customer Service and Questionable Sales Practices by Samuel Dibashi I had a very disappointing experience with Samuel Dibashi at Land Rover Hinsdale. I found a car on their website and s Practices by Samuel Dibashi I had a very disappointing experience with Samuel Dibashi at Land Rover Hinsdale. I found a car on their website and spoke directly with Samuel, who confirmed via text and email that the car was available and ready for a test drive. He asked me to come to the showroom, so I drove 40 minutes to get there. When I arrived, I waited about 10 minutes before Samuel came out—only to tell me that the car had already been sold, supposedly within an hour after our conversation. He then said he had “another car” to show me after finishing with another customer. I decided to wait, expecting it would be a short time. However, an entire hour passed with no update or courtesy communication. He never checked in, never offered for someone else to assist me, and didn’t even offer a seat or water while I waited. When I finally spoke with him again, he simply said he was “busy with another customer.” Yet during my time there, I saw him walking around the showroom and talking with others—so clearly, he could have taken 10 seconds to send a text letting me know the car was sold before I wasted my time driving there. It makes me question whether the car ever existed or if it was simply a bait-and-switch tactic to push a more expensive vehicle. The complete lack of courtesy, communication, and professionalism was unacceptable. Zero communication skills. Zero customer service. I left feeling frustrated, disrespected, and unwelcome. Whether it was poor training, indifference, or something worse, no customer should be treated this way. I strongly recommend staying away from both Samuel Dibashi and Land Rover Hinsdale if you value honesty and respectful treatment. More

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Sam helped me place my order and made everything as simple and easy as possible. He’s been great to work with simple and easy as possible. He’s been great to work with More

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I had the literal best car buying experience I've ever had, with the greatest deal I've ever had in my life, at this dealership. This is elite level of customer service, and Sam Dibashi is the single grea had, with the greatest deal I've ever had in my life, at this dealership. This is elite level of customer service, and Sam Dibashi is the single greatest car salesman I've ever met. I flew from California to Illinois just to purchase a vehicle, and I was incredibly impressed with how easy it was. Sam and his crew made me feel comfortable, and wasn't pushy at all with the transaction. I might fly back, just to purchase further vehicles. Thank you Sam!! More

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Samuel is an honest salesperson, knowledgeable, and professional. There was no sales pressure; Samuel went above and beyond to find me exactly what I was looking for. I absolutely recommend him and the professional. There was no sales pressure; Samuel went above and beyond to find me exactly what I was looking for. I absolutely recommend him and the dealership. More

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Sam is the best! Explains everything you need to know to a T! Very helpful and informative! Amazing hospitality and very the top customer service! I love my experienc Explains everything you need to know to a T! Very helpful and informative! Amazing hospitality and very the top customer service! I love my experience here and I recommend anyone to go here when shopping for a nice affordable or luxury vehicle. you won’t regret! Thanks again Sam! I appreciate everything! More

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Great service by same and the team. Responsive and attentive to questions and not pushy Responsive and attentive to questions and not pushy More

by MARK_CHRISTOS Verified Customer Verified Customer

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