Tawny Gray

Tawny was excellent in his customer service. Very attentive to answering questions. Great communication and very helpful with the process of purchasing out of state. Made everything as smooth as Very attentive to answering questions. Great communication and very helpful with the process of purchasing out of state. Made everything as smooth as possible. More

by tbfrieda Verified Customer Verified Customer

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Very helpful. I felt comfortable there as a woman purchasing a car. Diversity among employees. I felt comfortable there as a woman purchasing a car. Diversity among employees. More

by Lauren Verified Customer Verified Customer

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Tawny was AMAZING. he made sure he took care of all of my needs. I truly appreciate him. I will be recommending him to anyone I know interested in purchasing a vehicle. he made sure he took care of all of my needs. I truly appreciate him. I will be recommending him to anyone I know interested in purchasing a vehicle. Thanks again Tawny for everything!!! More

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Anytime I step foot into Bill Jacobs LandRover of Hinsdale I’m treated with such kindness and respect. For that I will definitely recommend them to my family and friends who are looking to purchase t Hinsdale I’m treated with such kindness and respect. For that I will definitely recommend them to my family and friends who are looking to purchase their next vehicle More

by jessicalynnmosley Verified Customer Verified Customer

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Used Car Buyer Beware! We recently bought a 2018 Infiniti QX60 at Land Rover Hinsdale. The car drove great during a couple of test drives. We were told that the car wa We recently bought a 2018 Infiniti QX60 at Land Rover Hinsdale. The car drove great during a couple of test drives. We were told that the car was fully inspected, they performed an oil change and fixed/updated a couple other minor things. The price was fair and the sales process was smooth and painless. The sales and finance departments were a breeze to deal with. A couple days after buying the car, we experienced intermittent hard starts. Starting would start rough and take some time to actually start. Since we had a short, limited warranty since it is a used car, we brought the car back to Land Rover THREE times and each time they told us they couldn't find anything wrong. We understand that intermittent problems are difficult to diagnose so we sent them a video where you can hear how hard the car was starting in hopes that they would look further into the issue. They still said they can't find anything wrong. They suggested that if we experience further issues to take it to an Infiniti dealership as it may be an issue with Infiniti cars that the Land Rover service department can't diagnose. After the warranty expired, we did some research on the issue. The first thing my husband did when he opened the hood is check the air filter. IT WAS ENTIRELY BLACK. How in the world was this missed during the car's initial inspection and all the times we took it back in to see what was wrong?! All those trips back to Land Rover were a complete waste of time. My husband changed the filter and we haven't had a problem since. He also changed the cabin air filter which was DISGUSTING. I wouldn't trust that the used cars at Land Rover Hinsdale have been "fully inspected". If they missed something as simple as an air filter, what else did they miss? If you buy a used car here, I would strongly recommend taking it to your own mechanic for an inspection, if allowed. If not allowed, I would look elsewhere for a used car. More

by p.rohrbacher Verified Customer Verified Customer

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Amazing People and a Great place to service my advisor was amazing and quick to let me know anything that was going on! was amazing and quick to let me know anything that was going on! More

by TUCKER312P Verified Customer Verified Customer

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Once again I had a wonderful experience at the dealership. Tawny is a very good salesman! Earlier in the week Jonathan did a great job assisting me with service on my vehicle dealership. Tawny is a very good salesman! Earlier in the week Jonathan did a great job assisting me with service on my vehicle More

by tscharn3423 Verified Customer Verified Customer

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Joe in the service department was amazing! Kept me up to date and made it easy to get a loaner car when my car was being serviced . 10/10! Kept me up to date and made it easy to get a loaner car when my car was being serviced . 10/10! More

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Excellent experience with Tawny, Dora and the rest of the team and JLR Hinsdale! Look no further for your next Land Rover. team and JLR Hinsdale! Look no further for your next Land Rover. More

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We had Tawny for our salesperson, and Dora for our financials in Hinsdale help us and they were both above and beyond great to deal with. We started looking for cars and stopped at several luxury car financials in Hinsdale help us and they were both above and beyond great to deal with. We started looking for cars and stopped at several luxury car dealers, actually talked with some and tried to work with a few, but none were as good some never even followed up. Love our new Range Rover sport, but honestly, it was the customer service that I’ll just make our decision to buy there. More

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