Sam Williams

I had to return my Subaru because the week before it was overfilled with oil during a routine oil change and was billowing smoke out the 2 tail pipes. No one at the dealership apologized for the problem. Th overfilled with oil during a routine oil change and was billowing smoke out the 2 tail pipes. No one at the dealership apologized for the problem. Their response, 'It just happens.' Disappointed at the customer service response. More

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2 things in the past that rubbed me the wrong way. 1. One of the Subarus that I purchased brand new and kept in the garage couldn't pass the state inspection code after only 1 or 2 years because of fa 1. One of the Subarus that I purchased brand new and kept in the garage couldn't pass the state inspection code after only 1 or 2 years because of faulty windshield wipers. When I expressed my dissatisfaction, I was told ' why are you worried about it, it's covered under warranty'. Couldn't believe he actually said that. 2. Came to the dealership all the way from Botetourt County to look at a used vehicle that I saw on your website, and was told when I arrived that it wasn't ready yet and there was no way I could see the car. I was then promised that I would be contacted as soon as it was ready and that additional pictures would be sent to my phone. A week went by and I hadn't heard a word, so I went back to the dealership to find that the car was being sold at that very moment. Not happy. That's 2 strikes. I've bought 2 new Subaru vehicles from you guys, but one more strike and I'll be headed to Terry or Shelor for the next one. More

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Sam handled my walk-in inspection quicker than I expected. I’ve been serviced before by him and he is always courteous and efficient. He keeps me informed concerning my options. expected. I’ve been serviced before by him and he is always courteous and efficient. He keeps me informed concerning my options. More

by Bill Olsen Verified Customer Verified Customer

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Okay ? ? They have been fair Nine more words and no more okay okay okay ? They have been fair Nine more words and no more okay okay okay More

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The service department has been great to work with. They keep you updated on how the service is going and a detailed report when they are finished. They keep you updated on how the service is going and a detailed report when they are finished. More

by COY.THOMAS247365 Verified Customer Verified Customer

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It’s always a pleasure to come to this service department. I’m always more than satisfied!! Great people!! department. I’m always more than satisfied!! Great people!! More

by BEACHBYRD61 Verified Customer Verified Customer

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Very good experience with service. Sam was very polite and courteous and was very helpful. Sam was very polite and courteous and was very helpful. More

by blackburn1995 Verified Customer Verified Customer

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Amazing people. I don’t know there name but the lady and man are beautiful and super mindful and kind. Thank you for being amazing you 2. They need a raise for how k I don’t know there name but the lady and man are beautiful and super mindful and kind. Thank you for being amazing you 2. They need a raise for how kind and awesome they are. Please give them one More

by Joseph Verified Customer Verified Customer

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Fast & accurate service. Friendly.Use Subaru approved parts.Clean waiting room. Excellent customer service and they even wash my car when finished. Friendly.Use Subaru approved parts.Clean waiting room. Excellent customer service and they even wash my car when finished. More

by DEBBIE SCOTT Verified Customer Verified Customer

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Sam was so helpful! I feel like he went the extra mile by reminding me that I have an extended warranty and explaining it to me. He also had the service staff check my I feel like he went the extra mile by reminding me that I have an extended warranty and explaining it to me. He also had the service staff check my tires when I expressed that I was going on a trip and was concerned about the age of the tires on my car. He also gave me a quote for a new set even though it will be awhile before I will need them. That way I am prepared! Sam was super nice too and kept me informed. More

by kimberlyburnette Verified Customer Verified Customer

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