Sam Mercado
Sam Mercado at Jim Hudson Lexus
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Sam Mercado

Service Advisor - Lexus Certified

Jim Hudson Lexus

328 Killian Rd
Columbia, SC 29203

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4.9
182 Reviews
4.9

182 Reviews

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182 Reviews of Sam Mercado

March 29, 2025

Dealership Rating
Employee Rating

This is my 3rd Lexus I have bought from this gentleman. He is no longer my salesman but he is now ‘family’. He is courteous, knowledgeable and genuine. From the beginning he has been someone who I felt lik More

by llreese5
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Lalo Bellamy, Danny Chupek

Mar 31, 2025

Jim Hudson Lexus responded

Thank you for sharing such a heartfelt review! We're delighted to hear that Lalo has made your experiences at Jim Hudson Lexus of Columbia so memorable and special. It's wonderful knowing he continues to exceed expectations, and we truly value having him on our team. Enjoy your latest Lexus, and thank you for choosing us time after time!

March 21, 2025

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Employee Rating

Very professional and friendly. Very service and product knowledgeable. Status snd completion on repairs were very tomely. More

by TP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 24, 2025

Jim Hudson Lexus responded

Thank you for sharing your experience with Jim Hudson Lexus of Columbia! We're delighted to hear that our team provided professional and knowledgeable service. We appreciate your feedback and look forward to serving you in the future!

February 14, 2025

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Employee Rating

Ms. Deanna is GREAT!!! I want her to continue to be my service representative for life! More

by ernestchambers40
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Melvin Alston, Deanna Parnell

Feb 14, 2025

Jim Hudson Lexus responded

Thank you for your kind words for Deanna. We appreciate your support here at Jim Hudson Lexus of Columbia!

February 12, 2025

Dealership Rating
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Service at Jim Hudson Lexus is always fast, courteous and done correctly the first time. More

by alexandergalloway
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melvin Alston, Danny Chupek

Feb 12, 2025

Jim Hudson Lexus responded

Alexander, it means so much to us to see your review! Thanks from the team at Jim Hudson Lexus of Columbia.

January 31, 2025

Dealership Rating
Employee Rating

The staff as a whole in tje servive department always conduct them selves in a professional and caring manner Sam and Vince i give a shot out to..They went above and beyond to insure.that i was satisifi More

by charleschulai
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Vince Ciuffo , Vince

Feb 03, 2025

Jim Hudson Lexus responded

Charles, thank you for recognizing Sam and Vince's efforts at Jim Hudson Lexus of Columbia! We're delighted to hear that our service team provided a professional and caring experience. We appreciate your feedback!

January 30, 2025

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Was very satisfied with the service I received. The service representative was professional from beginning to end. More

by Richard.feemster
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Danil Weih

Jan 30, 2025

Jim Hudson Lexus responded

Thank you for your review, Richard! We're glad to hear that you were very satisfied with the service at Jim Hudson Lexus of Columbia. Providing professional and top-quality service is our priority, and we appreciate your feedback. Please let us know if there is anything else we can do to assist you!

January 22, 2025

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Always the best customer service! Hands down my go to dealership! They always take care of our family! More

by wsbauman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tony Locklear

Jan 22, 2025

Jim Hudson Lexus responded

Thank you for the fantastic feedback! We're delighted to be your go-to dealership and appreciate your trust in Jim Hudson Lexus of Columbia. Looking forward to serving you and your family again soon!

January 10, 2025

Dealership Rating
Employee Rating

The Service and Service Advisors are top-notch! !! They care about each and every customer and want to make sure each person feels special. More

by hthompson1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melvin Alston

Jan 10, 2025

Jim Hudson Lexus responded

Thank you for the wonderful feedback! We're delighted to hear that our team at Jim Hudson Lexus of Columbia made your experience special. We appreciate your support and look forward to serving you again!

January 08, 2025

Dealership Rating
Employee Rating

Very friendly and professional. Lexus has the best customer service by far. Great waiting area. More

by edleuven01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 08, 2025

Jim Hudson Lexus responded

Thank you for leaving Jim Hudson Lexus of Columbia a five-star review! We're glad that our team was friendly and you enjoyed our waiting area.

December 17, 2024

Dealership Rating
Employee Rating

We have been a customer with this dealership for about 14 years. The reason we are a loyal customer is because of the personalized, impeccable service both in terms of sales and service department. More

by RD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Erik Due, Tanner Carnes

Dec 17, 2024

Jim Hudson Lexus responded

Thank you for your loyalty and kind words about Jim Hudson Lexus of Columbia! We're delighted to hear that our personalized service has kept you coming back for 14 years. We look forward to continuing to serve you in the future!

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