Sam Lotta

I was extremely satisfied with my purchasing experience. Everyone involved was very professional and explained the entire process from Sam the manager on down. This was the 4th vehicle I leased thru City V Everyone involved was very professional and explained the entire process from Sam the manager on down. This was the 4th vehicle I leased thru City Volkswagen and have always been very happy. Lameshia was very helpful explaining all the features of my new car, she was a pleasure to work with. James was very knowledgeable and able to answer all my questions regarding my new lease and terms. I would definitely recommend them. More

by feb1970 Verified Customer Verified Customer

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Things started off great with initial outreach and inventory search for the exact vehicle I wanted and the salesperson, Brian, was great to work with throughout. He also was great to work with during inventory search for the exact vehicle I wanted and the salesperson, Brian, was great to work with throughout. He also was great to work with during follow up process and answered any questions I had, was very understanding, patient, and responsive. When it came to financing and working with the team there, my experience was not as enjoyable. There was a very long wait time and a request to complete even more paperwork and pay more money after the deal was "closed" and paperwork signed the previous day. I was expecting to only pick up the keys to the car that following day since it had to be shipped. I expressed my disappointment and they understood, apologized and was very accommodating. They paid the fees that were overlooked and thanked me for doing business at their dealership. Overall, good experience and will be back to find a VW for my husband. More

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The dealership was fair and will negotiate with you. Awesome service department. Great sales team , They are honest about your situation. Awesome service department. Great sales team , They are honest about your situation. More

by KITWANA Verified Customer Verified Customer

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I wanted to take a moment to update my review of City Volkswagen of Highland. Having lived in Indiana for several years, I understand how vital it is for local businesses to thrive, as their success cont Volkswagen of Highland. Having lived in Indiana for several years, I understand how vital it is for local businesses to thrive, as their success contributes to the overall growth of the community. I also recognize that negative reviews can sometimes impact businesses in ways that ultimately affect the community as a whole. That being said, my experience with City Volkswagen initially had some challenges when I decided to purchase my leased 2021 Atlas. However, since then, they have completely restored my faith and earned my continued business. From Anthony Scala, the owner, personally stepping in to provide insight from a business standpoint, to James in finance working hard to make the deal work, and Sam Lotta going the extra mile to ensure I was satisfied—each of them played a crucial role in turning my experience around. Recently, I encountered an issue where the seat in my vehicle was adjusting on its own. I scheduled an appointment, and Sharon Hall, the service advisor, was incredibly gracious, sincere, and determined to get to the root of the problem. Even the porter who gave me a ride home was exceptionally kind and wished me the best. Joel from the service department committed to keeping me updated every step of the way. While the initial plan was to have my vehicle ready by Friday, the team took the extra initiative to locate the necessary part in Merrillville, expediting the repair process so I could get my vehicle back even sooner. Sam Lotta, the GM, also followed up to ensure everything was running smoothly, reinforcing the dealership’s commitment to excellent customer service. This is exactly the kind of business that customers want to support, one that values its clients and is dedicated to providing exceptional service. Thank you to everyone at City Volkswagen of Highland. While things started off a bit rocky, I truly appreciate the effort to find a solution that worked for both sides. I’m glad to continue doing business with a dealership that prioritizes its customers and the community. More

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I didn’t feel that anything about this car was explained to us. We are pretty much left trying to figure it out ourselves and there’s so much to understand about the technology. No one ever followed up to s to us. We are pretty much left trying to figure it out ourselves and there’s so much to understand about the technology. No one ever followed up to send us an envelope to send our trade in spare key back, no one ever reached out to set up an appt to buff out the large scratch that they gave it to us with and our car was BRAND NEW. More

by VANE124 Verified Customer Verified Customer

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Nice and very clean place. Salespeople are very friendly, and they work hard to get you the best deals. I recommend Salespeople are very friendly, and they work hard to get you the best deals. I recommend More

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Moises is a no fuss salesman. We had been to numerous dealerships before we walked into this one. I told Moises what I was looking for and he didn’t play around. We appreciated hi We had been to numerous dealerships before we walked into this one. I told Moises what I was looking for and he didn’t play around. We appreciated his demeanor, professionalism, and all the time and patience he took with our family. He made sure we were well taken care of and knew all of our options. Moises went above and beyond to take care of us-even on his day off! I would recommend you visit him if you are in the market! More

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The deal ship experience overall was good my salesman was very attentive and accurate with the information that given will most definitely recommend to others! very attentive and accurate with the information that given will most definitely recommend to others! More

by RACHELMADISON80 Verified Customer Verified Customer

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I took all day and this woman was very patient with me. She let me take my time, gave me a great deal and helped me along the way. She is an awesome woman. If you go up there ask for her for reals. She let me take my time, gave me a great deal and helped me along the way. She is an awesome woman. If you go up there ask for her for reals. More

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Mike and Rich are fantastic! They are professional and go the extra distance. Going in they make you feel like family. I would definitely refer people to VW of Highland. They are professional and go the extra distance. Going in they make you feel like family. I would definitely refer people to VW of Highland. More

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