Sam Castelli | Page 20

Great to deal with We worked with Sam and he was great to deal with. Overall customer service was excellent from all employees. They seem to go above and beyond to earn We worked with Sam and he was great to deal with. Overall customer service was excellent from all employees. They seem to go above and beyond to earn our business. More

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No pressure and a lot of patience, Sam Castelli was our sales consultant and he was AWESOME! He was patient and answered all our questions accurately. If he didn't know something, he fo Sam Castelli was our sales consultant and he was AWESOME! He was patient and answered all our questions accurately. If he didn't know something, he found out. We went through used and new car options with NO PRESSURE to do anything. In the end, we walked out with exactly what we were looking for. Sam took us through the service department, walked through the drop off process if we needed service and gave us a ton of service deals. They are a one price dealer so don't expect to low ball. The days of car negotiation are done- the market is so competitive that pretty much everyone is a one price dealer. I recommend, recommend, recommend Sam and the dealership. More

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I love my new car Sam Castelli made my car buying experience a delight! His friendly easy going manner, knowledge, patience and willingness to come in on his day off ma Sam Castelli made my car buying experience a delight! His friendly easy going manner, knowledge, patience and willingness to come in on his day off make me look forward to doing business with him in the future. More

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Sold on Park Place ! My previous vehicle was rear-ended and ended up being totaled so I needed a new vehicle. I walked into a few dealerships, only to be ignored. The sale My previous vehicle was rear-ended and ended up being totaled so I needed a new vehicle. I walked into a few dealerships, only to be ignored. The salesmen glanced my way and continued to talk to one another. Not that way at Park Place! From the time I walked in the door and throughout the entire process I was made to feel like a valued customer! Sam Castelli was the consummate professional - he took the time to review the owner's manual with me and explain what all if the buttons and knobs were for. No one else has ever done that! Thanks Sam and thanks Park Place! More

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Sam Castelli...a class act! My fiance and I made the drive down from the Twin Cities to check out a VW TDI Beetle that we spotted on Cars.com. We were introduced to Sam and he ma My fiance and I made the drive down from the Twin Cities to check out a VW TDI Beetle that we spotted on Cars.com. We were introduced to Sam and he made us feel comfortable right away--we even hit it off on a personal level, talking a bit about our travel experience, hobbies, etc. Sam was both professional and had a great personal touch at the same time, and was not pushy at all (I've found that this is a quality that is hard to find in salespeople). The last experience we had at a dealership in Minneapolis (not VW) was the worst, high pressure place I'd been to, and that experience convinced us we would never go back again. Sam was anything but that, in fact I wanted to come back just to talk with him. He knew what we wanted for a vehicle, and didn't try to sell us on something else. When it came time to sign the paperwork it was simple, easy, straightforward, and didn't take as long as I thought it would, and Sam even stayed 30min after closing on a Friday to get it all done. When I picked up the car, it was detailed with a full tank in it, and Sam was extremely thorough with going over all operations of the vehicle (my first VW, I wasn't too familiar with all of the fancy tech). I highly recommend Park Place Motors, and working with Mr. Sam Castelli. More

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Great First Experience This has been my first experience with Park Place Motor Cars and leasing a BMW. It's been a great experience thus far. Sam Castelli made the sales pro This has been my first experience with Park Place Motor Cars and leasing a BMW. It's been a great experience thus far. Sam Castelli made the sales process easy and enjoyable. Kent Bentjen has done a superb job of introducing me to the iDrive and a long list of other features of my 435 xi convertible. The car is amazing in every way possible. I have high expectations for the rest of my 3 year lease period. More

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Best Experience Ever at Luther Park Place Motors I worked with Sam Castelli to order and buy my Audi RS7. Sam treated me with respect right from the start and helped me through the entire process. H I worked with Sam Castelli to order and buy my Audi RS7. Sam treated me with respect right from the start and helped me through the entire process. He demonstrated that I really mattered to him. He answered all my questions promptly resulting in the selection of the exact options that I wanted. In fact, the entire staff was very friendly, professional and informative. I am very pleased with both the car and the experience. I will definitely buy my next car from Sam at Luther Park Place Motors (Audi Rochester)! I am now a customer for life. Michael Jonczyk More

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Fantastic Service All-Around I worked with Sam on the purchase of our new, used, vehicle. I came right after work, which happened to be 10 minutes before close, and without hesit I worked with Sam on the purchase of our new, used, vehicle. I came right after work, which happened to be 10 minutes before close, and without hesitation, he asked if we needed help. He did not rush us, and answered all of our questions. Sam never threw a hard close at us, and I never felt obligated to make the purchase for keeping him after hours. After previous experience at other dealerships I would be hard pressed to go outside the Luther Dealership family if this is how they operate. We did have one minor issue with the vehicle making a noise, and Kevin Pose immediately had us bring in the vehicle and gave us a loaner vehicle while it was looked at. Kevin fixed the problem right away and apologize multiple times for the problem, which wasn't a problem because of the way he handled it. Again, just another reason that will bring me back to Park Place in the future for my next vehicle. More

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Hands down the best car buying experience I've had The staff was great work with and we look forward to buying our next car from Park Place. Friendly people, clean showroom and we left feeling good abo The staff was great work with and we look forward to buying our next car from Park Place. Friendly people, clean showroom and we left feeling good about our purchase. More

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Great experience buying a used car! I bought my 2008 Saturn Outlook about 6 months ago from Park Place motors. I drove from four hours away as they have the best prices around! Everyone I bought my 2008 Saturn Outlook about 6 months ago from Park Place motors. I drove from four hours away as they have the best prices around! Everyone was very helpful and honest throughout the sales process. No one was overly pushy, and they were all very knowledgeable. I had a few unexpected/random issues with my vehicle shortly after purchase and Park Place stepped up to help me deal with each and every one promptly. They are very courteous and professional. I will definitely be going back to buy from them again! More

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