Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
View All Employees
Sam Alcazar
Sam Alcazar at Gordie Boucher Ford of Kenosha

Sam Alcazar

CX Remote Experience Coordinator

Gordie Boucher Ford of Kenosha

7820 120th Ave
Kenosha, WI 53142

Contact Me
4.2
20 Reviews
4.2

20 Reviews

Write a Review

20 Reviews of Sam Alcazar

June 08, 2025

Dealership Rating
Employee Rating

Never had a good experience with them so far. But I will probably continue going to them anyways! More

by MERRITT_13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Cory Knutsen

Report | Print
Jun 09, 2025

Gordie Boucher Ford of Kenosha responded

Thank you for your candid feedback. We're sorry to hear that your experiences haven’t met your expectations—we take that seriously. At Gordie Boucher Ford of Kenosha, we’re committed to doing better and truly appreciate that you’re willing to give us another chance. If you’d be open to sharing more details about how we can improve, we’d love the opportunity to make things right and provide the level of service you deserve. Sal Pappalardo General Manager

June 03, 2025

Dealership Rating
Employee Rating

Very happy with new facility. Bradford is very helpful and kept me informed on my recent service. More

by lipperca
Service Price Transparency
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bradford Titone, Sal Pappalardo, Barb Derose

Report | Print
Jun 03, 2025

Gordie Boucher Ford of Kenosha responded

Thank you for the kind words! We're thrilled to hear you're enjoying our new facility and that Bradford provided helpful, attentive service during your recent visit. At Gordie Boucher Ford of Kenosha, we’re committed to keeping our customers informed and comfortable every step of the way. We truly appreciate your support and look forward to continuing to provide you with top-notch service in our upgraded location! Sal Pappalardo General Manger

June 02, 2025

Dealership Rating
Employee Rating

The absolute best customer service I’ve ever experienced in any industry, Cory got me in and out for my oil change and even gave me a big goodie bag full of sweet treats. Amazing dealership and loving staff More

by NATHAN.JONES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cory Knutsen

Report | Print
Jun 02, 2025

Gordie Boucher Ford of Kenosha responded

Thank you so much for the incredible review! We’re honored to hear that this was the best customer service you’ve ever experienced in any industry! Cory and the entire team at Gordie Boucher Ford of Kenosha are thrilled to know you enjoyed your quick oil change visit and the surprise goodie bag. Providing fast, friendly, and thoughtful service is what we’re all about. We’re grateful for your support and look forward to welcoming you back to our dealership soon! General Manager Sal Pappalardo

May 23, 2025

Dealership Rating
Employee Rating

There was no communication of pricing before I had my 30,000 mile service done which I thought was just going to be an oil change with a few things. They didn’t give me an estimate and after they were fi More

by MERRITT_13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Cory Knutsen

Report | Print
May 27, 2025

Gordie Boucher Ford of Kenosha responded

Merritt, Thank you for taking the time to share your experience. We’re very sorry to hear about the lack of communication regarding pricing and the inconvenience with our pick-up and drop-off service. That’s not the level of service we aim to provide, and we understand how frustrating it must have been. We appreciate your feedback and are using it to address our internal processes so this doesn’t happen again. If you’d be open to discussing this further, please contact our General Manager 262-697-0700 or sal.pappalardo@boucher.com. we’d like the opportunity to make things right. Sal Pappalardo General Manager 262-697-0700

May 20, 2025

Dealership Rating
Employee Rating

I would recommend Boucher to anybody. They were great for my service appointment. I’ve bought three vehicles from them so far and will continue coming back. More

by David.oliverjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jennifer Baxter, Belal Barakat, Terry Teasley, Sal Pappalardo, Karen Cooper, Lauren Haak, Barb Derose, Katie Eckman

Report | Print
May 20, 2025

Gordie Boucher Ford of Kenosha responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Gordie Boucher Ford of Kenosha to be a positive one. Please don't hesitate to reach out if you need anything else. Belal Barakat Service Manager 262-697-0700

May 16, 2025

Dealership Rating
Employee Rating

Stellar employees, stellar service. Extremely pleasant and friendly and knowlegable. What else could i say...you can not improve ON EXCELLENCE More

by gnrslies
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cory Knutsen, Eljiah Goodwin, Jessica Beesley, Lauren Haak, Barb Derose, Mel Burges, Yvette Childs, Kevin Euler

Report | Print
May 16, 2025

Gordie Boucher Ford of Kenosha responded

Thank you for choosing Gordie Boucher Ford of Kenosha. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Belal Barakat Service Manager 262-697-0700

May 06, 2025

Dealership Rating
Employee Rating

Noticed water dripping from overhead sunroof controls onto the phone charger pad, called the service department and they moved mountains to get my wife’s Expedition in and also provide a loaner!!! Had it More

by Mark Koch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Beesley

Report | Print
May 06, 2025

Gordie Boucher Ford of Kenosha responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Gordie Boucher Ford of Kenosha. Belal Barakat Service Manager 262-697-0700

April 02, 2025

Dealership Rating
Employee Rating

Very curious and let me know what was going on with the service they were doing More

by KNODELVALERIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tristen Cairo, Michael Yager

Report | Print
Apr 02, 2025

Gordie Boucher Ford of Kenosha responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Gordie Boucher Ford of Kenosha. We look forward to having you as one of our valued customers for many more years to come! Belal Barakat Service Manager 262-697-0700

March 22, 2025

Dealership Rating
Employee Rating

Great job. Keep up the good work had a great experience from the moment I pulled in the service area until I left. Thank you all More

by 06rider_steeper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Yager, Bradford Titone, Eljiah Goodwin, Karen Cooper, Jessica Beesley, Lauren Haak, Barb Derose, Katie Eckman, Mel Burges

Report | Print
Mar 25, 2025

Gordie Boucher Ford of Kenosha responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Gordie Boucher Ford of Kenosha. Belal Barakat Service Manager 262-697-0700

March 05, 2025

Dealership Rating
Employee Rating

The repair is now completed. I did have to make two visits to get the repair done More

by HLUPA123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bradford Titone, Sal Pappalardo, Barb Derose, Katie Eckman , Triston Castro

Report | Print
Mar 05, 2025

Gordie Boucher Ford of Kenosha responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Belal Barakat Service Manager 262-697-0700

1
2

Dealership Inventory (319 Vehicles)

new 2025 Ford Explorer car, priced at $49,718
2025 Ford Explorer
new
Agate Black Metallic exterior
Automatic
Four-wheel Drive
$49,718
View Details
new 2025 Ford Explorer car, priced at $61,306
2025 Ford Explorer
new
White Metallic exterior
Automatic
Four-wheel Drive
$61,306
View Details
new 2025 Ford F-150 car, priced at $47,598
2025 Ford F-150
new
Carbonized Gray Metallic exterior
Automatic
Four-wheel Drive
$47,598
View Details
used 2023 Ford F-150 car, priced at $38,600
2023 Ford F-150
used
Oxford White exterior
Automatic
Four-wheel Drive
$38,600
View Details
new 2025 Ford F-350 car, priced at $82,060
2025 Ford F-350
new
Agate Black Metallic exterior
Automatic
Four-wheel Drive
$82,060
View Details
new 2025 Ford Escape car, priced at $29,745
2025 Ford Escape
new
Space Silver Metallic exterior
Automatic
All-wheel Drive
$29,745
View Details
View All Inventory