Sam Alcazar
Sam Alcazar at Gordie Boucher Ford of Kenosha

Sam Alcazar

CX Remote Experience Coordinator

Gordie Boucher Ford of Kenosha

7820 120th Ave
Kenosha, WI 53142

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4.2
21 Reviews
4.2

21 Reviews

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21 Reviews of Sam Alcazar

June 08, 2025

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Never had a good experience with them so far. But I will probably continue going to them anyways! More

by MERRITT_13
Service Price Transparency
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Recommend Dealer
No

Other Employees Tagged: Cory Knutsen

June 07, 2025

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The service department at Boucher keeps my fleet on the road. My business would come to a standstill without them. The new dealership building is amazing with state of the art service bays. I won’t take my More

by David.oliverjr
Service Price Transparency
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Recommend Dealer
Yes
Jun 08, 2025

Gordie Boucher Ford of Kenosha responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Belal Barakat Service Manager 262-697-0700

June 03, 2025

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Very happy with new facility. Bradford is very helpful and kept me informed on my recent service. More

by lipperca
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Jun 03, 2025

Gordie Boucher Ford of Kenosha responded

Thank you for the kind words! We're thrilled to hear you're enjoying our new facility and that Bradford provided helpful, attentive service during your recent visit. At Gordie Boucher Ford of Kenosha, we’re committed to keeping our customers informed and comfortable every step of the way. We truly appreciate your support and look forward to continuing to provide you with top-notch service in our upgraded location! Sal Pappalardo General Manger

June 02, 2025

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The absolute best customer service I’ve ever experienced in any industry, Cory got me in and out for my oil change and even gave me a big goodie bag full of sweet treats. Amazing dealership and loving staff More

by NATHAN.JONES
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Recommend Dealer
Yes

Other Employees Tagged: Cory Knutsen

Jun 02, 2025

Gordie Boucher Ford of Kenosha responded

Thank you so much for the incredible review! We’re honored to hear that this was the best customer service you’ve ever experienced in any industry! Cory and the entire team at Gordie Boucher Ford of Kenosha are thrilled to know you enjoyed your quick oil change visit and the surprise goodie bag. Providing fast, friendly, and thoughtful service is what we’re all about. We’re grateful for your support and look forward to welcoming you back to our dealership soon! General Manager Sal Pappalardo

May 23, 2025

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There was no communication of pricing before I had my 30,000 mile service done which I thought was just going to be an oil change with a few things. They didn’t give me an estimate and after they were fi More

by MERRITT_13
Service Price Transparency
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Service Communication
Recommend Dealer
No

Other Employees Tagged: Cory Knutsen

May 27, 2025

Gordie Boucher Ford of Kenosha responded

Merritt, Thank you for taking the time to share your experience. We’re very sorry to hear about the lack of communication regarding pricing and the inconvenience with our pick-up and drop-off service. That’s not the level of service we aim to provide, and we understand how frustrating it must have been. We appreciate your feedback and are using it to address our internal processes so this doesn’t happen again. If you’d be open to discussing this further, please contact our General Manager 262-697-0700 or sal.pappalardo@boucher.com. we’d like the opportunity to make things right. Sal Pappalardo General Manager 262-697-0700

May 20, 2025

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I would recommend Boucher to anybody. They were great for my service appointment. I’ve bought three vehicles from them so far and will continue coming back. More

by David.oliverjr
Service Price Transparency
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Recommend Dealer
Yes
May 20, 2025

Gordie Boucher Ford of Kenosha responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Gordie Boucher Ford of Kenosha to be a positive one. Please don't hesitate to reach out if you need anything else. Belal Barakat Service Manager 262-697-0700

May 16, 2025

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Stellar employees, stellar service. Extremely pleasant and friendly and knowlegable. What else could i say...you can not improve ON EXCELLENCE More

by gnrslies
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Recommend Dealer
Yes
May 16, 2025

Gordie Boucher Ford of Kenosha responded

Thank you for choosing Gordie Boucher Ford of Kenosha. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Belal Barakat Service Manager 262-697-0700

May 06, 2025

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Noticed water dripping from overhead sunroof controls onto the phone charger pad, called the service department and they moved mountains to get my wife’s Expedition in and also provide a loaner!!! Had it More

by Mark Koch
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Recommend Dealer
Yes

Other Employees Tagged: Jessica Beesley

May 06, 2025

Gordie Boucher Ford of Kenosha responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Gordie Boucher Ford of Kenosha. Belal Barakat Service Manager 262-697-0700

April 02, 2025

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Very curious and let me know what was going on with the service they were doing More

by KNODELVALERIE
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Recommend Dealer
Yes

Other Employees Tagged: Michael Yager, Tristen Cairo

Apr 02, 2025

Gordie Boucher Ford of Kenosha responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Gordie Boucher Ford of Kenosha. We look forward to having you as one of our valued customers for many more years to come! Belal Barakat Service Manager 262-697-0700

March 22, 2025

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Great job. Keep up the good work had a great experience from the moment I pulled in the service area until I left. Thank you all More

by 06rider_steeper
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Recommend Dealer
Yes
Mar 25, 2025

Gordie Boucher Ford of Kenosha responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Gordie Boucher Ford of Kenosha. Belal Barakat Service Manager 262-697-0700

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