Sam Alcazar

Gordie Boucher Ford of Kenosha responded

Thank you for your candid feedback. We're sorry to hear that your experiences haven’t met your expectations—we take that seriously. At Gordie Boucher Ford of Kenosha, we’re committed to doing better and truly appreciate that you’re willing to give us another chance. If you’d be open to sharing more details about how we can improve, we’d love the opportunity to make things right and provide the level of service you deserve. Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for the incredible review! We're honored to play a role in keeping your fleet on the road and your business moving forward. At Gordie Boucher Ford of Kenosha, we know how important reliable, efficient service is—especially for fleet customers—and we’re proud to be your trusted partner. We’re also glad you’re enjoying our new state-of-the-art facility and, of course, Barb’s famous cookies! Your loyalty and kind words mean the world to us. We look forward to continuing to support your business for years to come. Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for the kind words! We're thrilled to hear you're enjoying our new facility and that Bradford provided helpful, attentive service during your recent visit. At Gordie Boucher Ford of Kenosha, we’re committed to keeping our customers informed and comfortable every step of the way. We truly appreciate your support and look forward to continuing to provide you with top-notch service in our upgraded location! Sal Pappalardo General Manger

Gordie Boucher Ford of Kenosha responded

Thank you so much for the incredible review! We’re honored to hear that this was the best customer service you’ve ever experienced in any industry! Cory and the entire team at Gordie Boucher Ford of Kenosha are thrilled to know you enjoyed your quick oil change visit and the surprise goodie bag. Providing fast, friendly, and thoughtful service is what we’re all about. We’re grateful for your support and look forward to welcoming you back to our dealership soon! General Manager Sal Pappalardo

Gordie Boucher Ford of Kenosha responded

Merritt, Thank you for taking the time to share your experience. We’re very sorry to hear about the lack of communication regarding pricing and the inconvenience with our pick-up and drop-off service. That’s not the level of service we aim to provide, and we understand how frustrating it must have been. We appreciate your feedback and are using it to address our internal processes so this doesn’t happen again. If you’d be open to discussing this further, please contact our General Manager 262-697-0700 or sal.pappalardo@boucher.com. we’d like the opportunity to make things right. Sal Pappalardo General Manager 262-697-0700

Gordie Boucher Ford of Kenosha responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Gordie Boucher Ford of Kenosha to be a positive one. Please don't hesitate to reach out if you need anything else. Belal Barakat Service Manager 262-697-0700

Gordie Boucher Ford of Kenosha responded

Thank you for choosing Gordie Boucher Ford of Kenosha. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Belal Barakat Service Manager 262-697-0700

Gordie Boucher Ford of Kenosha responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Gordie Boucher Ford of Kenosha. Belal Barakat Service Manager 262-697-0700

Gordie Boucher Ford of Kenosha responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Gordie Boucher Ford of Kenosha. We look forward to having you as one of our valued customers for many more years to come! Belal Barakat Service Manager 262-697-0700

Gordie Boucher Ford of Kenosha responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Gordie Boucher Ford of Kenosha. Belal Barakat Service Manager 262-697-0700