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Sam Alcazar
Sam Alcazar at Gordie Boucher Ford of Kenosha

Sam Alcazar

CX Remote Experience Coordinator

Gordie Boucher Ford of Kenosha

7820 120th Ave
Kenosha, WI 53142

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4.3
23 Reviews
4.3

23 Reviews

Write a Review

23 Reviews of Sam Alcazar

July 02, 2025

Dealership Rating
Employee Rating

Wonderful experience. They made the selection and buying experience seamless and stress free. Excellent customer service and communication. I would highly recommend this d More

by FARMFAMILY1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ross Hengtgen, Vaughn Eviston-Jahnke

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Jul 03, 2025

Gordie Boucher Ford of Kenosha responded

Thank you for the wonderful review! We're thrilled to hear that your vehicle selection and buying experience was seamless and stress-free. Providing excellent customer service and clear communication is what we strive for at Gordie Boucher Ford of Kenosha, and it’s great to know our team delivered. We truly appreciate your recommendation and are grateful for the opportunity to serve you. We look forward to seeing you again in the future! Sal Pappalardo General Manager

July 02, 2025

Dealership Rating
Employee Rating

I am 82 years young and I was never in my life been treated this nice as I was at Gordie Boucher. I could never thank them enough , I mean WOW. And Sal the manager was very understanding, Thanks agai More

by Daraldjs
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Beesley

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Jul 03, 2025

Gordie Boucher Ford of Kenosha responded

Thank you so much for your heartfelt review! We're truly honored to have made such a positive impact during your visit. Hearing that you’ve never been treated this well in your 82 years means the world to us. Thank you for the great words about myself and the rest of my team. At Gordie Boucher Ford of Kenosha, treating every guest with kindness, respect, and care is what we’re all about. We look forward to welcoming you back anytime! Sal Pappalardo General Manager

June 28, 2025

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Employee Rating

Everyone at Boucher is so friendly and helpful. The new building is beautiful, and the service center is awesome More

by David.oliverjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Belal Barakat, Scott Verhagen, Sal Pappalardo, Joe Conforti, Michael Conforti, Karen Cooper, Jessica Beesley, Lauren Haak, Katie Eckman

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Jun 28, 2025

Gordie Boucher Ford of Kenosha responded

Thank you for the 5-star review! We're so glad to hear that you found our team friendly and helpful, and that you're enjoying our beautiful new building and state-of-the-art service center. At Gordie Boucher Ford of Kenosha, we’re committed to providing an exceptional experience in every part of the dealership. We truly appreciate your kind words and look forward to serving you again! Sal Pappalardo General Manager

June 28, 2025

Dealership Rating
Employee Rating

Excellent, I would highly recommend this dealership. Ross was our salesman. He made our purchase experience seamless, easy, and stress free. Communication was excellent. More

by FARMFAMILY1
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ross Hengtgen , Could not find our finance gentleman, he was excellent. Doug Peterson, he was the driver. I'd rate him excellent as well.

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Jun 30, 2025

Gordie Boucher Ford of Kenosha responded

Thank you for the 5-star review! We're thrilled to hear that your experience at Gordie Boucher Ford of Kenosha was seamless and stress-free. A big shoutout to Ross for providing excellent communication and top-notch service throughout your purchase. We truly appreciate your recommendation and look forward to assisting you again in the future! Sal Pappalardo General Manager

June 08, 2025

Dealership Rating
Employee Rating

Never had a good experience with them so far. But I will probably continue going to them anyways! More

by MERRITT_13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Cory Knutsen

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Jun 09, 2025

Gordie Boucher Ford of Kenosha responded

Thank you for your candid feedback. We're sorry to hear that your experiences haven’t met your expectations—we take that seriously. At Gordie Boucher Ford of Kenosha, we’re committed to doing better and truly appreciate that you’re willing to give us another chance. If you’d be open to sharing more details about how we can improve, we’d love the opportunity to make things right and provide the level of service you deserve. Sal Pappalardo General Manager

June 03, 2025

Dealership Rating
Employee Rating

Very happy with new facility. Bradford is very helpful and kept me informed on my recent service. More

by lipperca
Service Price Transparency
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bradford Titone, Sal Pappalardo, Barb Derose

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Jun 03, 2025

Gordie Boucher Ford of Kenosha responded

Thank you for the kind words! We're thrilled to hear you're enjoying our new facility and that Bradford provided helpful, attentive service during your recent visit. At Gordie Boucher Ford of Kenosha, we’re committed to keeping our customers informed and comfortable every step of the way. We truly appreciate your support and look forward to continuing to provide you with top-notch service in our upgraded location! Sal Pappalardo General Manger

June 02, 2025

Dealership Rating
Employee Rating

The absolute best customer service I’ve ever experienced in any industry, Cory got me in and out for my oil change and even gave me a big goodie bag full of sweet treats. Amazing dealership and loving staff More

by NATHAN.JONES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cory Knutsen

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Jun 02, 2025

Gordie Boucher Ford of Kenosha responded

Thank you so much for the incredible review! We’re honored to hear that this was the best customer service you’ve ever experienced in any industry! Cory and the entire team at Gordie Boucher Ford of Kenosha are thrilled to know you enjoyed your quick oil change visit and the surprise goodie bag. Providing fast, friendly, and thoughtful service is what we’re all about. We’re grateful for your support and look forward to welcoming you back to our dealership soon! General Manager Sal Pappalardo

May 20, 2025

Dealership Rating
Employee Rating

I would recommend Boucher to anybody. They were great for my service appointment. I’ve bought three vehicles from them so far and will continue coming back. More

by David.oliverjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jennifer Baxter, Belal Barakat, Terry Teasley, Sal Pappalardo, Karen Cooper, Lauren Haak, Barb Derose, Katie Eckman

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May 20, 2025

Gordie Boucher Ford of Kenosha responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Gordie Boucher Ford of Kenosha to be a positive one. Please don't hesitate to reach out if you need anything else. Belal Barakat Service Manager 262-697-0700

May 16, 2025

Dealership Rating
Employee Rating

Stellar employees, stellar service. Extremely pleasant and friendly and knowlegable. What else could i say...you can not improve ON EXCELLENCE More

by gnrslies
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eljiah Goodwin, Jessica Beesley, Lauren Haak, Barb Derose, Mel Burges, Yvette Childs, Kevin Euler , Cory Knutsen

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May 16, 2025

Gordie Boucher Ford of Kenosha responded

Thank you for choosing Gordie Boucher Ford of Kenosha. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Belal Barakat Service Manager 262-697-0700

May 06, 2025

Dealership Rating
Employee Rating

Noticed water dripping from overhead sunroof controls onto the phone charger pad, called the service department and they moved mountains to get my wife’s Expedition in and also provide a loaner!!! Had it More

by Mark Koch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Beesley

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May 06, 2025

Gordie Boucher Ford of Kenosha responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Gordie Boucher Ford of Kenosha. Belal Barakat Service Manager 262-697-0700

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