Service advisor, Bismarck Guerrero is very friendly and
professional. No issues with loaner car and service.
professional. No issues with loaner car and service.
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by SUZISENA1112
Verified Customer
Verified Customer
Service Price Transparency
Jul 03, 2026 -
Braman BMW Miami responded
Hello, we’re thrilled our service team delivered friendly and professional care for your BMW 430. We’re glad the loaner car and service process went smoothly. Thank you for your 5-star review.
Nowhere Else but Braman BMW Miami
Thank you,
Mauricio Alvarez
General Sales Manager
Braman BMW Miami
mauricioa@bramanmiami.com
I spend 3 hours and half to change 2 tires.
I had an appointment at 8am,I was on time.I left at 11.30 and they didn't have time to wash the car.after the tires were changed....
I had an appointment at 8am,I was on time.I left at 11.30 and they didn't have time to wash the car.after the tires were changed....
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by DANIELRAOUL
Verified Customer
Verified Customer
Service Price Transparency
Jul 09, 2026 -
Braman BMW Miami responded
Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.
Thank you,
Mauricio Alvarez
General Sales Manager
Braman BMW Miami
mauricioa@bramanmiami.com
Excellent customer service.
Service is always outstanding. Friendly professional service. I’m treated like I’m the only client.
Service is always outstanding. Friendly professional service. I’m treated like I’m the only client.
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by Zussyreds
Verified Customer
Verified Customer
Service Price Transparency
Jun 29, 2026 -
Braman BMW Miami responded
Thank you for highlighting the attentive and professional service you received on your BMW X3. Salvador is thrilled we could make you feel like our only priority and looks forward to assisting you again.
Nowhere Else but Braman BMW Miami
Thank you,
Mauricio Alvarez
General Sales Manager
Braman BMW Miami
mauricioa@bramanmiami.com
I am writing to express my deep disappointment with the
service I received from Braman BMW.
I brought my BMW to your service department expecting professional care and quality service. Instead, my vehic
service I received from Braman BMW.
I brought my BMW to your service department expecting professional care and quality service. Instead, my vehicle was damaged while it was in your possession. As a customer, it is unacceptable that my car was involved in an accident while under the responsibility of your dealership.
What made the situation even more frustrating was the amount of time it took to resolve the issue. My vehicle was kept for more than one month before it was finally returned to me. During that entire period, communication from your staff was poor, inconsistent, and often required me to repeatedly contact the dealership for updates. I felt as though I had to beg for information about my own vehicle.
Rather than taking ownership of the situation and keeping me informed, the lack of communication and customer care added unnecessary stress and frustration. A situation like this should have been handled with transparency, urgency, and respect for the customer. Unfortunately, that was not my experience.
As a loyal BMW customer, I expected a much higher standard of professionalism. Instead, I was left feeling disappointed, frustrated, and undervalued. The quality of customer service I received did not reflect the reputation that BMW represents.
I respectfully request that Braman BMW review this incident and provide an appropriate response to address both the damage to my vehicle and the unacceptable handling of my case. I also hope steps will be taken to improve communication and customer service so that other customers do not experience what I did.
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by JuanCarlos
Verified Customer
Verified Customer
Service Price Transparency
Jul 02, 2026 -
Braman BMW Miami responded
Thank you, Mr. Carlos, for your review. We're sorry your experience didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message. We strive to ensure that all our customers leave happy, and it's disappointing to learn that we missed the mark here.
Thank you,
Mauricio Alvarez
General Sales Manager
Braman BMW Miami
mauricioa@bramanmiami.com
Always friendly and courteous advisors.
The videos they send during vehicle inspection are a big help with determining if any additional work is needed.
The videos they send during vehicle inspection are a big help with determining if any additional work is needed.
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by DTILSTONE
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Jose Padron
Jun 27, 2026 -
Braman BMW Miami responded
Thank you for noting how our team’s friendly approach and inspection videos helped you with your BMW 435. Salvador and our advisors are glad the videos made any additional work clearer. We appreciate your five-star feedback and look forward to your next visit.
Nowhere Else but Braman BMW Miami
Thank you,
Mauricio Alvarez
General Sales Manager
Braman BMW Miami
mauricioa@bramanmiami.com
I am a old customer and this has been my experience with
Braman Excelent service very professional and everything on time as always
Braman Excelent service very professional and everything on time as always
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by TORRESRJA
Verified Customer
Verified Customer
Service Price Transparency
Jun 22, 2026 -
Braman BMW Miami responded
Thank you for trusting us again with your BMW X5. We’re glad to hear our service remained professional and punctual as always. Salvador and the entire service team appreciate your continued loyalty and look forward to assisting you on your next visit.
Nowhere Else but Braman BMW Miami
Thank you,
Mauricio Alvarez
General Sales Manager
Braman BMW Miami
mauricioa@bramanmiami.com
Great service and great experience as always.
i like the way you treat your costumers
i like the way you treat your costumers
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by M-ARFAEI
Verified Customer
Verified Customer
Service Price Transparency
Jun 21, 2026 -
Braman BMW Miami responded
Thank you for your continued trust in our service center for your MINI Hardtop. We’re thrilled that Mauricio and the rest of our team treated you with care. We look forward to serving you again.
Nowhere Else but Braman BMW Miami
Thank you,
Mauricio Alvarez
General Sales Manager
Braman BMW Miami
mauricioa@bramanmiami.com
Great service and always treat clients very Nice and they
are efficient handling their costumers
are efficient handling their costumers
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by KAREN.KVIEIRA
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Harvey
Jun 18, 2026 -
Braman BMW Miami responded
Thank you for letting us know our crew treated you well and handled your service efficiently. Salvador and our team are glad your BMW X5 received the attention it deserves. We look forward to assisting you again.
Nowhere Else but Braman BMW Miami
Thank you,
Mauricio Alvarez
General Sales Manager
Braman BMW Miami
mauricioa@bramanmiami.com
Fast efficient and always communicating details
concerning your car that are important. Also, the facility is very clean a d the staff is friendly.
concerning your car that are important. Also, the facility is very clean a d the staff is friendly.
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by Twashington
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Alex Cruz
Jun 17, 2026 -
Braman BMW Miami responded
Thank you for sharing your experience with your BMW 228 Gran Coupe service. We’re glad our team kept you informed, worked efficiently, and provided a clean, welcoming facility. We appreciate your trust and look forward to assisting you again.
Nowhere Else but Braman BMW Miami
Thank you,
Mauricio Alvarez
General Sales Manager
Braman BMW Miami
mauricioa@bramanmiami.com
The did service of what you requested only was time it
took made appointment 1pm left 5 pm
took made appointment 1pm left 5 pm
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by RRUGAMA
Verified Customer
Verified Customer
Service Price Transparency
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