Rylee Terry | Page 3

I had a full detail on my truck. The seats and a poles free must not have been fully extracted or dried and now it smells bad like laundry that has sat in the washing machine for 2 d The seats and a poles free must not have been fully extracted or dried and now it smells bad like laundry that has sat in the washing machine for 2 days More

by lig638 Verified Customer Verified Customer

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The dealership was wonderful and very helpful too, while accommodating my need for a vehicle. accommodating my need for a vehicle. More

by jenkinswilmon Verified Customer Verified Customer

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I had to have 2 repairs done. It was over a weekend. Each one took 5 days I was given a rental car for the second repair. After I picked up my car I was called and accused of rent It was over a weekend. Each one took 5 days I was given a rental car for the second repair. After I picked up my car I was called and accused of renting the car on my own and charging it to the dealership by my service writer. It was absolutely horrifying. I will be using a different dealership. More

by Mickey Verified Customer Verified Customer

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I've been a loyal customer here, but my recent experience was extremely disappointing. My car was in the shop for a long time for a full engine replacement under Ford’s extended warranty, and communication d was extremely disappointing. My car was in the shop for a long time for a full engine replacement under Ford’s extended warranty, and communication during that entire period was poor. I had to chase every update and even push to get the rental that my warranty already covered. Less than a month after finally getting the car back, it developed a severe transmission fluid leak and became almost undrivable. I was first told it was caused by “road debris,” but after more back‑and‑forth, the dealership repaired it at no cost. Even then, I couldn’t get a clear explanation of what actually happened or how it related to the previous repair. I’m glad the car is fixed now, but the lack of transparency, long repair time, and the amount of effort required just to get basic support, despite having Ford’s extended warranty, has really damaged my trust in this service department. More

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No one will acknowledge you when you walk in. Never call to let you know car is ready. Quoted $79 for an oil change, ended up being $119 with taxes fees and extra oil. How does Ford not know how Never call to let you know car is ready. Quoted $79 for an oil change, ended up being $119 with taxes fees and extra oil. How does Ford not know how much oil goes in their engines? Tried to bill me 130$ for the oil change because the labor was input wrong. Technicians managed to install the wall panels over top of the seat belts once, and no one noticed until I went to drive it away after 5pm. Had to come back next day. Never have had a good experience with the service department over the 50k miles I've had my truck. More

by Dskelly15 Verified Customer Verified Customer

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They had my car for days, never returned my calls to find out what was happening. out what was happening. More

by Mama.cardg Verified Customer Verified Customer

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It was way too expensive and took way too long. Dropped truck off at 10 am. Was not done until 3:30 pm. Was very disappointed with their service this time. Will change my oil from now on and find s Dropped truck off at 10 am. Was not done until 3:30 pm. Was very disappointed with their service this time. Will change my oil from now on and find someone local to do tires. Charging way too much and taking way too long for basic services. I'll find someone else to buy a new 80,000 truck from. More

by lion11_88 Verified Customer Verified Customer

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Very friendly and helpful staff Always kind and very knowledgeable about vehicle service. Would recommend their services to anyone knowledgeable about vehicle service. Would recommend their services to anyone More

by larrygrimes6 Verified Customer Verified Customer

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Very friendly and professional got in and out in less than an hour for an oil change and service than an hour for an oil change and service More

by kkoon64 Verified Customer Verified Customer

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Work was done quick and accommodating for a last minute reservation change. Rylee was great! reservation change. Rylee was great! More

by LTHOM50 Verified Customer Verified Customer

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