Ryan Yee | Page 2

Dear Cleveland Metro Lexus Team, I am writing to express my heartfelt gratitude for the outstanding experience I had purchasing my first car at your dealership. This was an important milestone for m express my heartfelt gratitude for the outstanding experience I had purchasing my first car at your dealership. This was an important milestone for me, and thanks to your team, especially my sales representative, Ryan, it was an experience I will remember in the best way. Ryan went above and beyond in every aspect of the process. From our first conversation, he demonstrated exceptional knowledge, transparency, and patience, taking the time to understand exactly what I was looking for and ensuring I felt completely comfortable with every decision. His ability to explain details clearly, anticipate questions, and offer honest guidance made a potentially overwhelming experience feel effortless and even exciting. What truly set Ryan apart was his genuine care and professionalism. He never applied pressure, always made himself available, and consistently went the extra mile to make sure everything was handled smoothly. It was clear that he takes great pride in his work and truly values his customers, which speaks volumes about both him and your dealership. Because of Ryan’s dedication and outstanding service, I drove away not only thrilled with my car, but also confident that I had been treated with integrity and respect throughout the entire process. He is an incredible asset to your team, and I cannot recommend him highly enough. Thank you again for such an exceptional experience. I will enthusiastically recommend your dealership, and especially Ryan, to anyone looking to purchase a vehicle. Warm regards, Adam Schoonover More

Report | Print

As our sales representative, Ryan was very professional, knowledgeable, and friendly. He's someone who loves cars, and it really shows. He also clearly paid attention not just to prospective buyers but to c knowledgeable, and friendly. He's someone who loves cars, and it really shows. He also clearly paid attention not just to prospective buyers but to customers returning to service/wash their vehicles. When we asked for his honest opinions and personal observations, we really felt we could trust him. Ultimately, Ryan went above and beyond to help us find a car that suits our needs. When possible, he even brought the cars inside to keep us out of the cold. We truly recommend speaking with Ryan if you are interested in experiencing a Lexus AND getting the Lexus experience. More

Report | Print

The staff was very friendly and several people checked to make sure I was being helped make sure I was being helped More

Report | Print

Ryan Yee is an outstanding professional that knows his product in and out. The entire experience was pressure free and made me feel great about my purchase. Thanks Ryan! product in and out. The entire experience was pressure free and made me feel great about my purchase. Thanks Ryan! More

Report | Print

I recently purchased my car at Metro Lexus and have a great experience. Ryan was extremely helpful and made my experience smooth and memorable. I’m a returning customer and Ryan always does a great job a great experience. Ryan was extremely helpful and made my experience smooth and memorable. I’m a returning customer and Ryan always does a great job assisting me with the process. I love my Lexus. Thank you again to Metro Lexus team for professionalism and great customer service. Highly recommend this dealership and Ryan. More

Report | Print

I wanted to purchase a Lexus RX350 for my wife for Christmas. I wasn’t sure if it was worth purchasing one since I was already obligated to another car brand. In the end there was enough equity in my Christmas. I wasn’t sure if it was worth purchasing one since I was already obligated to another car brand. In the end there was enough equity in my current vehicle that with only a small additional down payment I was able to get the RX350 with a considerably lower payment than my current car, and the Lexus’ quality far surpassed the car I traded in. I have to thank my sales representative Ryan Yee for making it possible. He also arranged a surprise presentation for my wife to see her new Lexus. She thought we were picking up a key FOB for another Lexus we own and was caught completely by surprise at the presentation of her new Lexus. I highly recommend Lexus of Cleveland and Ryan Yee. More

Report | Print

The dealership itself is beautiful inside. I was given a tour of the different departments. Everyone I encountered was welcoming, kind and greeted me with a smile. My sales agent Ryan Yee was I was given a tour of the different departments. Everyone I encountered was welcoming, kind and greeted me with a smile. My sales agent Ryan Yee was outstanding! He was patient, kind, knowledgeable and he throughly explained the details of the car, different options, and pricing. He made purchasing my car a wonderful experience! Highly recommended! More

Report | Print

Christian is awesome. Great energy, knows his stuff!! Amazing experience for sure!! Love this guy! Great energy, knows his stuff!! Amazing experience for sure!! Love this guy! More

Report | Print

We had a great experience with Lexus of Cleveland and Ryan. Very knowledgeable, professional and courteous. The facility is fantastic and the staff is great. High recommended. Ryan. Very knowledgeable, professional and courteous. The facility is fantastic and the staff is great. High recommended. More

Report | Print

I appreciated the dealership’s professionalism and the ease they brought to the entire buying process, from tracking to final purchase. ease they brought to the entire buying process, from tracking to final purchase. More

Report | Print