Ryan Lawrence
Ryan Lawrence at Koons Clarksville Chevrolet Buick GMC

Ryan Lawrence

Service Manager

Koons Clarksville Chevrolet Buick GMC

12421 Auto Drive
Columbia, MD 21029

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13 Reviews
not yet
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13 Reviews

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13 Reviews of Ryan Lawrence

April 19, 2025

Dealership Rating
Employee Rating

I brought my car in for maintenance check and it was very smooth and service was very helpful More

by Anon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 21, 2025

Koons Clarksville Chevrolet Buick GMC responded

Thanks so much for the review. We look forward to your next visit to Koons Clarksville Chevrolet Buick GMC!

March 11, 2025

Dealership Rating
Employee Rating

Always very good work is completed on time and I’m always keep in the loop. Very satisfied. More

by thomasvdillon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 11, 2025

Koons Clarksville Chevrolet Buick GMC responded

We are so happy that our Koons Clarksville Chevrolet Buick GMC team earned your five stars. Thanks, Thomas!

February 25, 2025

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Employee Rating

Koons is absolutely an incredible dealership to work with. The entire staff from the front of the house to the back of the house is amazing. Kacey in the service department is incredible. Her level of e More

by johnlsiv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 26, 2025

Koons Clarksville Chevrolet Buick GMC responded

Thank you for the fantastic feedback! We're delighted to hear that Kacey and our team at Koons Clarksville Chevrolet Buick GMC provided such an exceptional experience. We appreciate your support and look forward to serving you again in the future!

February 15, 2023

Dealership Rating
Employee Rating

I have not been a fan of the corporate approach that Koons offers in the several years now that they have run the Claksville dealership. I very much miss the more community and customer focused dealers More

by Win Kelly fan
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Feb 28, 2023

Koons Clarksville Chevrolet Buick GMC responded

I am disappointed to see we have fallen short of our five-star standards. We take customer feedback seriously, and I would like the opportunity to discuss your concerns and learn how we can improve your experiences moving forward. Please reach out when you have a moment. Thank you, Joe MacCready - Customer Relation Manager - 443-454-6906

April 19, 2022

Dealership Rating
Employee Rating

I received excellent service and the staff explained everything they did in detail. Would definitely recommend. More

by jjjrobin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kacey Burriss

Apr 19, 2022

Koons Clarksville Chevrolet Buick GMC responded

Thank you for the great review! We are so glad to hear that you had such a successful service experience working with the Koons Clarksville Chevrolet Buick GMC team. Drive safely, and we hope to see you back!

October 04, 2021

Dealership Rating
Employee Rating

Quick service, very knowledgeable, patient and honest. No problems. A great experience, exactly what I wanted. More

by gladys.wilson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 05, 2021

Koons Clarksville Chevrolet Buick GMC responded

We're glad to hear your service visit was a great one, Gladys! Thank you for the wonderful feedback and for being a valued Koons Clarksville Chevrolet Buick GMC client!

December 07, 2018

Dealership Rating
Employee Rating

Very personal service I have been dealing with win Kelly since 2012. The service department is 2nd to none in personal service and great work, Cassie Kelly is tops, as is More

by DAL2U2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Lyle Etzwiler, Cassie Kelly , Peyer

December 04, 2018

Dealership Rating
Employee Rating

Fantastic! Called at 4:30 pm on a Friday, dropped the truck off at 5. It was finished by 6pm! WOW!! Great service, very polite and courteous! More

by chris12740
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Cassie Kelly, Kacey Burriss

December 04, 2018

Dealership Rating

Great Service Fast friendly experience great prices knowledgeable employees. I would recommend Win Kelly to everyone who is looking for an experienced staff and alw More

by MORTAMERMOOSE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

December 01, 2018

Dealership Rating
Employee Rating

Patient, careful service Kept testing until all issues found; willing to try various alternatives so we could get this classic car back on. the road. Good advice too on how t More

by DGELFMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Cassie Kelly

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