Ryan Boyd

I was referred to this dealership by a friend of the dealership and was told that I would be treated kindly and with respect, especially as a young woman who was nervous about being taken advantage of d dealership and was told that I would be treated kindly and with respect, especially as a young woman who was nervous about being taken advantage of during the car-buying process. If this is how they treat a friend/family referral, I’m genuinely concerned about how they treat customers who come in without an existing connection. While I was ultimately able to purchase the car I initially had my eyes on, the overall experience was extremely disappointing. Ryan was not my original salesperson, but he came over and took over the conversation in a very aggressive and combative manner. He had a smart comment in response to nearly every question or concern I raised, which made an already stressful process even more uncomfortable. The most upsetting part was when Ryan and another salesperson sat directly in front of me and my dad and discussed how “cheap” we were acting while we were privately discussing their counteroffer. We were speaking to each other in Vietnamese, and they appeared to be mocking us while we were having that conversation. They were insinuating that we couldn't afford a few extra dollars on the monthly payment and how embarrassing that is. I cannot say for certain what their intentions were, but given the circumstances, it left us questioning whether we were being treated differently because of our race or language. Regardless of intent, it was incredibly disrespectful and unprofessional. We were also guilt-tripped for not accepting their counteroffer, including comments about how we weren't making them enough profit to support their families and that “a few dollars on a monthly payment shouldn't be this big of a deal." Personal matters should never be brought into a business transaction. I understand that a dealership is a business and that both sides want to get a deal they are comfortable with. However, customers should never be belittled or made to feel guilty for negotiating a large purchase like a car. What should have been an exciting experience became one where we felt like a burden simply for asking questions and trying to negotiate. To make matters worse, although I was the person purchasing and paying for the vehicle, the dealership as a whole congratulated my dad rather than me. My family had been planning to purchase another Toyota at the end of the year, and we even mentioned that at the beginning of our visit. After this experience, however, we will be taking our business elsewhere. I’m grateful that I was ultimately able to get the vehicle I wanted, but the way I was treated throughout the process completely overshadowed what should have been an exciting purchase. More

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Very disappointed with my interaction with this manager. He was rude, dismissive, and had a smart response to almost everything I said. He offered no real help or solution and did not know how to profession He was rude, dismissive, and had a smart response to almost everything I said. He offered no real help or solution and did not know how to professionally handle a customer concern. I expected much better customer service from someone in a “management” position. More

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Lee Schuster is a world class service advisor who works with world class techs and service advisors. I know my car is good hands when I bring it in to Toyota of Richardson! with world class techs and service advisors. I know my car is good hands when I bring it in to Toyota of Richardson! More

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This guy refused to give an out the door quote bc I would not come to the lot first. Even after he knew my wife was having a hard day with just 2 weeks left before welcoming our child. He didn’t understand t not come to the lot first. Even after he knew my wife was having a hard day with just 2 weeks left before welcoming our child. He didn’t understand that we wanted a deal before making a 98 mile trip. We were a cash buyer instead he wanted to be an inconsiderate greedy pig. I’ll spoil my wife at a different dealership bc of this guy. People like him are the reasons people buy at carvana etc. More

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Richardson Toyota has always been above and beyond in integrity and service and speed of service integrity and service and speed of service More

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The dealership won’t conduct business with out of town banks and didn’t mention anything….until my bank sent the drafting instructions for receiving funds. My loan officer contacted the dealership and was banks and didn’t mention anything….until my bank sent the drafting instructions for receiving funds. My loan officer contacted the dealership and was transparent from the beginning on drafting process. The dealership agreed and accepted, until they found out I was driving over 500 miles from out of town. The dealership quickly changed their mind and requested a cashier check or no deal. It came down to the dealership wanting me to finance through them or use someone they recommended. My guess is they get a kick-back in return (finders fee) if I chose to finance. So my wife and I decided to conduct our business with a different dealership. Toyota of Richardson should state on their website they don’t accept out of town banks. I’m sure that would save time for other customers who experienced what I did. More

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If I could give less than one star I certainly would. You don’t try to sell 1 vehicle to 2 people at the same time and say whoever gets the paperwork done first gets the car. You also don’t make undercut re don’t try to sell 1 vehicle to 2 people at the same time and say whoever gets the paperwork done first gets the car. You also don’t make undercut remarks when a customer states that they want the extended warranty on a vehicle. Lastly, you don’t hand a customer back their keys and indicated that they go find their car after the deal didn’t work out and tell them that they are crazy. Yes, this all actually happened. I will NEVER refer anyone to this dealership. We went the very next day, to another dealership, and was treated like a customer should be treated. They were even floored when we told them what happened. I ended up with an SUV that I absolutely love and they will get all the referrals from me! These people at Toyota of Richardson need extensive training on how to treat and talk to customers. More

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Amine did an amazing job helping me and my family to understand what the numbers meant, what car was best for me, and he was very approachable! We live almost 6 hours away from this location, and we wil understand what the numbers meant, what car was best for me, and he was very approachable! We live almost 6 hours away from this location, and we will definitely make the trip again next time we need a car to have Amine help us purchase a car! Amazing job! More

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Ryan Boyd sold me a car and I couldn't have asked for a better service on getting me the right deal and making sure I got what I wanted. I would highly recommend his services and would definitely go back f better service on getting me the right deal and making sure I got what I wanted. I would highly recommend his services and would definitely go back for my next car. More

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