Rusty Miller

Faulkner Buick GMC West Chester, INC. responded

Hi Dennis, Wow – thank you for the incredible compliment! We’re truly honored to hear that your experience with Faulkner stood out among all the dealerships you've worked with. Your trust means everything to us, and we're thrilled we could deliver the kind of service that made such an impression. If there's ever anything more we can do for you, just let us know – we're always here to help!

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for being a loyal customer over the past 4.5 years—we truly value your continued trust and support. We’re glad to hear that you had a positive experience with scheduling, prompt service, and our friendly staff during your recent visit. That said, we sincerely apologize for the inconvenience you experienced regarding the loaner vehicle and the car wash. We understand how frustrating it can be, especially with the distance you travel to visit us. While our current loaner policy is tied to warranty status, your feedback is important and has been shared with our management team as we continually evaluate ways to better serve all our customers—regardless of vehicle coverage. Regarding the car wash, you’re absolutely right—our goal is to deliver a complete and satisfying service experience, and it sounds like we missed the mark here. We appreciate you bringing it to our attention, and we’ll make sure it's addressed with our team. Your feedback helps us improve, and we hope to better meet your expectations on your next visit. Please don’t hesitate to reach out if there’s anything more we can do.

Faulkner Buick GMC West Chester, INC. responded

Hi Eileen, Thank you for your kind words about our team at Faulkner Buick—we’re glad they were helpful and friendly during your visit! We also appreciate your feedback about the fifteen-word minimum. Just to clarify, that requirement is set by the review platform we use, not by us. We understand it can be frustrating, and we’re always working to make the review process as easy as possible for our customers. Thanks again for sharing your thoughts and for choosing Faulkner Buick GMC of West Chester!

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for the kind words and continued trust in Faulkner! We’re truly grateful for loyal customers like you and are thrilled to hear that you've had consistently great experiences with both our sales and service teams. It means a lot that you’ve chosen us for all your vehicle needs and keep coming back to familiar faces. We look forward to serving you for many more years to come!

Faulkner Buick GMC West Chester, INC. responded

Hi Deirdre, thank you for taking the time to leave a review for us at Faulkner Buick GMC of West Chester. We're happy we could meet your expectations!

Faulkner Buick GMC West Chester, INC. responded

Thank you for the awesome review! We're thrilled everything went as planned and that the process—from scheduling to drop-off—was smooth and easy for you. We appreciate your recommendation and look forward to seeing you again!

Faulkner Buick GMC West Chester, INC. responded

Hi Rachel, Thank you so much for the fantastic review! We're thrilled to hear that Leslie went above and beyond to take care of your 2017 Sierra. She truly is a rockstar, and we’re lucky to have her on our team. We’ll be sure to pass along your kind words — they’ll mean a lot to her! Thanks again for trusting us with your vehicle. We’re always here when you need us!

Faulkner Buick GMC West Chester, INC. responded

Thank you for the great feedback! We're glad to hear you were satisfied with our quick scheduling, smooth inspection process, and courteous staff. We appreciate your support and look forward to serving you again in the future!

Faulkner Buick GMC West Chester, INC. responded

Thank you for sharing your experience! We’re glad to hear our service desk associate was friendly and professional, and that your service was completed quickly so you could get back to your day. We appreciate your feedback and look forward to helping you again!

Faulkner Buick GMC West Chester, INC. responded

Thank you for taking the time to share your recent experience with the Faulkner West Chester Service Department. As a valued customer of over 10 years, your feedback is incredibly important to us—and we want to start by sincerely apologizing for the disappointments you encountered during your visit. We understand how frustrating it must have been to arrange your service with a specific timeline in mind, only to arrive and find that your request had not been communicated or honored. While our centralized call center is designed to help streamline appointment scheduling, it's clear that there was a breakdown in communication between their team and our dealership. This is not the level of service we strive to provide, and we’re actively reviewing our internal processes to ensure customer requests are accurately and consistently noted on service orders moving forward. Additionally, we regret the confusion regarding the oil change you had previously purchased as part of your lease. Regardless of any changes to our maintenance programs, you deserve a clear and timely explanation, and we should have made every effort to resolve the issue to your satisfaction at the time of your visit. We’re glad to hear that your vehicle was completed as expected and that our team was courteous during pickup, but that does not negate the frustration you experienced throughout the day. Your trust means a great deal to us, and we’re committed to regaining your confidence. If you're open to it, we’d appreciate the opportunity to discuss this further and make things right. Please don’t hesitate to reach out to our Service Manager directly at (610) 436-5600. Thank you again for your honest feedback and for your continued loyalty over the years.