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Rusty Miller
Rusty Miller at Faulkner Buick GMC West Chester, INC.
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Rusty Miller

Service Advisor

Faulkner Buick GMC West Chester, INC.

705 Autopark Blvd.
West Chester, PA 19382

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4.7
215 Reviews
4.7

215 Reviews

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215 Reviews of Rusty Miller

April 07, 2025

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Employee Rating

Having the same issue with my vehicle after two service appointments. Asked for a loaner for the third appointment and was told not likely. It’s great to take off work several times to fix the same issue. More

by Njd624
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Recommend Dealer
No

Other Employees Tagged: Melissa

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April 04, 2025

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Everything went well. A quick brown fox jumped over a lazy dog. Fifteen words is dumb. More

by B.MCMAHON70
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Recommend Dealer
Yes
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Apr 07, 2025

Faulkner Buick GMC West Chester, INC. responded

Thank you for rating us!

April 04, 2025

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Service is good but they were unable to fix my issue with Bluetooth and intranet problems. Apparently this has been a frequent issue recently. Very disappointed. Hope they will investigate this matter and ha More

by SHUMAJ57
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Recommend Dealer
Yes
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Apr 07, 2025

Faulkner Buick GMC West Chester, INC. responded

Thank you for your review and for bringing this issue to our attention. We’re sorry to hear that your Bluetooth and internet issues weren’t resolved and understand your frustration. It’s concerning to hear that this has been a frequent issue, and we certainly take this seriously. We will escalate this feedback to our team for further investigation. In the meantime, if there’s anything we can do to assist you further, please don’t hesitate to reach out. Your satisfaction is important to us, and we appreciate your patience as we work to improve the situation.

April 01, 2025

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Great service always! . This is my preferred place for all of my Buick and GMC service needs! More

by donnashaffer
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Recommend Dealer
Yes
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Apr 02, 2025

Faulkner Buick GMC West Chester, INC. responded

Thank you, Donna! We truly appreciate your loyalty and are thrilled to be your preferred service provider for all your Buick and GMC needs. It's always a pleasure to serve you, and we look forward to continuing to provide you with top-notch service!

March 30, 2025

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Greeted promptly and with a friendly smile, all my questions were answered, my wait time was minimal, comfortable customer waiting area, and I’m very satisfied with the work that was done. More

by jhuber982
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Recommend Dealer
Yes
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Mar 31, 2025

Faulkner Buick GMC West Chester, INC. responded

Thank you for sharing your experience! We're so happy to hear that you felt welcomed and comfortable during your visit. It's great to know that all your questions were answered and that you were satisfied with the work done. We truly appreciate your feedback and look forward to seeing you again in the future!

March 26, 2025

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Was very professional and seemed to want to get the repairs done as soon as possible. More

by PEGGYHENNESSY
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Recommend Dealer
Yes
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Mar 27, 2025

Faulkner Buick GMC West Chester, INC. responded

Thank you, Peggy, for your feedback! We're glad to hear that you had a positive experience with our team. We always strive to complete repairs efficiently and professionally. If you need anything else, feel free to reach out!

March 23, 2025

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Took me in at my scheduled time. Explained work being done as well as estimated time to wait. Vehicle was finished earlier than expected. More

by RON.KREMPA
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Recommend Dealer
Yes
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Mar 24, 2025

Faulkner Buick GMC West Chester, INC. responded

Thank you for the great review, Ron! We're so glad to hear that we were able to take you in on time and keep you informed throughout the process. It's always our goal to exceed expectations, and we're happy to hear your vehicle was finished ahead of schedule. We appreciate your feedback and look forward to serving you again!

March 22, 2025

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Great job by the service team. I felt welcomed and informed with my service visit. I appreciate the technician checking in with the vehicle video walking me through my vehicle hea More

by V.HALDEMAN
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Recommend Dealer
Yes
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Mar 24, 2025

Faulkner Buick GMC West Chester, INC. responded

Thank you for your kind review! We pride ourselves on providing excellent customer service and we're glad to hear that you had a positive experience with us. We appreciate your feedback and hope to serve you again soon.

March 22, 2025

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Dealership did not know what issue of my car was, my problem is why do I pay a 200$ diagnostics charge just for them to pinpoint the issue and when I say I will play and want the issue fixed, then they More

by LENNIEK2004
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Workmanship
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Recommend Dealer
No

Other Employees Tagged: Leslie Hurst

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Mar 24, 2025

Faulkner Buick GMC West Chester, INC. responded

Thank you for sharing your feedback, and we’re truly sorry to hear about your experience. We understand how frustrating it can be when the issue isn’t diagnosed correctly, especially after paying for a diagnostic charge. We always aim for accuracy and transparency in our services, and it sounds like we missed the mark here. We’d love the opportunity to discuss your situation further and work with you to resolve the issue. Please feel free to reach out directly so we can ensure you're taken care of. Thank you for your patience, and we hope to make this right.

March 20, 2025

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Very accommodating and product delivered as promised. Much appreciated. For accommodating a set schedule for the vehicle. Very Professional. More

by JTRYON0
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Recommend Dealer
Yes
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Mar 21, 2025

Faulkner Buick GMC West Chester, INC. responded

Thank you for your kind review! We're so glad to hear that we could accommodate your schedule and deliver the product as promised. We strive to provide a professional and seamless experience, and we're happy to know that we met your expectations. We appreciate your business and look forward to serving you again in the future!

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