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Rusty Miller
Rusty Miller at Faulkner Buick GMC West Chester, INC.
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Rusty Miller

Service Advisor

Faulkner Buick GMC West Chester, INC.

705 Autopark Blvd.
West Chester, PA 19382

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4.7
173 Reviews
4.7

173 Reviews

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173 Reviews of Rusty Miller

December 19, 2024

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Employee Rating

Good scheduling, vehicle serviced, and recommendations offered. Thanks Takia and Vince for your service towards excellence. More

by BRIAN.SPROWAL
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Leslie Hurst, Luis Jimenez , Vince

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Dec 23, 2024

Faulkner Buick GMC West Chester, INC. responded

Thank you for your kind review, Brian! We're so glad to hear that Takia and Vince provided excellent service and that your vehicle was taken care of. We truly appreciate your feedback and are grateful for the opportunity to serve you. If you need anything else, don’t hesitate to reach out. Thank you for choosing us!

December 08, 2024

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This dealership Ed’s professional and very professional and delivered the work in the stated time More

by CONCORDE_16
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Recommend Dealer
Yes

Other Employees Tagged: Leslie Hurst, Bernard Gunn

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Dec 10, 2024

Faulkner Buick GMC West Chester, INC. responded

Thanks for sharing your experience with us, Concorde! If there is anything else we can do to help just let us know! Have a great day!

December 08, 2024

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We thought everything was great, Rusty the service consultant was very nice, and the technician stayed late to help resolve a fuel injector issue as we needed our truck back by noon the next day and i More

by CTINC0573
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Feltcher

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Dec 10, 2024

Faulkner Buick GMC West Chester, INC. responded

Thank you for your wonderful review! We're so glad to hear that Rusty and our technician provided excellent service and went above and beyond to resolve your fuel injector issue on time. We truly appreciate your feedback and are happy that we could get your truck back to you when you needed it!

December 03, 2024

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The West Chester service center is Friendly, has excellent communication, are flexible and accommodating! Would definitely recommend! More

by erinkulp
Service Price Transparency
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Recommend Dealer
Yes
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Dec 05, 2024

Faulkner Buick GMC West Chester, INC. responded

Thank you very much for such a great review, Erin! We work very hard to make sure that we are offering the best experience. So happy to hear that our commitment was clear with you!

November 28, 2024

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They were able to take my car on short notice and completed necessary repairs the same day. More

by Dcaaalee
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Workmanship
Service Time
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Recommend Dealer
Yes
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Dec 02, 2024

Faulkner Buick GMC West Chester, INC. responded

Thank you for your great review! We're so glad we could accommodate you on short notice and get your repairs done the same day. We strive to provide quick and efficient service, and it's wonderful to know we met your expectations. We look forward to assisting you again in the future!

November 28, 2024

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Friendly service center. Good intake process. Got my service needs taken care of efficiently and easily. More

by MARCHENDERSON1
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Recommend Dealer
Yes
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Dec 02, 2024

Faulkner Buick GMC West Chester, INC. responded

Thank you for taking the time to leave a review of your experience with our service department. We strive to maintain the highest level of customer service and are glad to hear it was reflected in your visit.

November 26, 2024

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Smooth process. Drove into the bay and was greeted by Rusty. I waited there while the work was being done. The wait wasn’t long. Rusty came to me when it was all don More

by ttbajones
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Workmanship
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Service Communication
Recommend Dealer
Yes
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Nov 27, 2024

Faulkner Buick GMC West Chester, INC. responded

Thank you for sharing your experience! We're glad to hear that the process was smooth and that Rusty took great care of you during your visit. It's great to know that the wait was short and that everything was handled efficiently. We appreciate your feedback and look forward to assisting you again in the future!

November 22, 2024

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Always prompt and courteous service. Rusty provided accurate service information and constant communication throughout the process of the repair, which was an onboard computer recall. More

by DWHITGOALL
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Recommend Dealer
Yes
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Nov 25, 2024

Faulkner Buick GMC West Chester, INC. responded

Thank you for taking the time to leave a review of your experience with our service department. We strive to maintain the highest level of customer service and are glad to hear it was reflected in your visit.

November 21, 2024

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Quick time to schedule oil change and fast great service. Nice waiting area.pleasant staff. More

by MCKENNA_JANE
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Recommend Dealer
Yes
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Nov 25, 2024

Faulkner Buick GMC West Chester, INC. responded

We are so glad to hear this, Jane! From Sales to service, making sure our customers are happy is our top priority. Thank you so much for sharing.

November 19, 2024

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Great service. Rusty Miller is awesome so is Bill the mechanic. Can’t say enough good things about them More

by Mike
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
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Nov 20, 2024

Faulkner Buick GMC West Chester, INC. responded

Thank you very much for such a great review, Mike! We work very hard to make sure that we are offering the best experience. So happy to hear that our commitment was clear with you!

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