Rusty Miller
Rusty Miller at Faulkner Buick GMC West Chester, INC.
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Rusty Miller

Service Advisor

Faulkner Buick GMC West Chester, INC.

705 Autopark Blvd.
West Chester, PA 19382

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4.7
160 Reviews
4.7

160 Reviews

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160 Reviews of Rusty Miller

November 12, 2024

Dealership Rating
Employee Rating

Prompt, friendly and courteous service. Trusted, reliable and consistent. I recommend this dealership highly. Thank you. More

by KIM.TAYLOR0909
Service Price Transparency
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Recommend Dealer
Yes

November 10, 2024

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Always had excellent service from this dealership. Bought my last 2 Buicks from them. Needed inspection and emissions done. My only issue was black marks from someone's feet getting in and out of the More

by EDOCBANDIT
Service Price Transparency
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Recommend Dealer
Yes
Nov 11, 2024

Faulkner Buick GMC West Chester, INC. responded

Thank you for the review, Edocbandit! We apologize for the marks and not washing the car after service. We will be sure to make a note of this for any future service visits. Your feedback is greatly appreciated!

October 31, 2024

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Everyone is kind and courteous. Leslie is especially thorough and astute. Service charges are reasonable. More

by DANIELGSALSBURY
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Recommend Dealer
Yes

Other Employees Tagged: Leslie Hurst, Luis Jimenez

Oct 31, 2024

Faulkner Buick GMC West Chester, INC. responded

Thank you for the great review, Daniel! We really appreciate it! Don’t hesitate to contact us if there is anything else we can do for you!

October 28, 2024

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Rusty was terrific kept me informed and moved the whole process along so far service was successful More

by fdziedizic
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Recommend Dealer
Yes
Oct 29, 2024

Faulkner Buick GMC West Chester, INC. responded

We appreciate you taking the time to write us a review, fdziedizic! Please let us know if we can do anything else to help!

October 27, 2024

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They weren’t 100% sure what was wrong with my car. They said 85% sure but it was a $1350 fix that needed to happen. thankfully the first shop I took it to I knew the owners and trusted them to tell More

by Crys
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Recommend Dealer
Yes

Other Employees Tagged: Rob the technician

Oct 28, 2024

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.

October 26, 2024

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I always have a great experience when I visit this dealership for sales and service. They really have friendly helpful staff throughout the store. More

by ivanhardygm
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Recommend Dealer
Yes

Other Employees Tagged: Leslie Hurst

Oct 28, 2024

Faulkner Buick GMC West Chester, INC. responded

We are so glad to hear this, Ivan! From Sales to service, making sure our customers are happy is our top priority. Thank you so much for sharing.

October 24, 2024

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I asked for a very specific service. They didn't truly provide a price for the direct cause of the issue with the car. They only have the cost of the most expensive service possible. More

by CYNDOD14
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Recommend Dealer
No

Other Employees Tagged: Leslie Hurst

October 24, 2024

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Car wasn't washed when pick up. Still have the same problem just less of More

by LLGRELLO
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Recommend Dealer
Yes
Oct 25, 2024

Faulkner Buick GMC West Chester, INC. responded

Hi Llgrello, we apologize for not washing your car after service. Please reach out to our team at (610) 436-5600 if we can help you with anything further.

October 22, 2024

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I was a first time customer at this location for service on my vehicle. I received excellent customer service and will be using them in the future More

by LWHTSDE
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Recommend Dealer
Yes
Oct 25, 2024

Faulkner Buick GMC West Chester, INC. responded

Thank you for taking the time to leave a review of your experience with our service department. We strive to maintain the highest level of customer service and are glad to hear it was reflected in your visit.

October 22, 2024

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Professional service. Comfortable facilities. Communication is effective, responsive and thorough. Saturday service hours are appreciated. More

by SPEERSMIKE70
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Recommend Dealer
Yes

Other Employees Tagged: Luis Jimenez

Oct 25, 2024

Faulkner Buick GMC West Chester, INC. responded

We are so glad that you enjoyed the experience and the efforts we have made to make your wait for service as comfortable as possible. Thank you so much for sharing.

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