Rusty Miller

I was mildly disappointed with my overall visit to the Faulkner Westchester service department. I had phoned and set up an appointment. I informed the person who took my call that I had an appointment w Faulkner Westchester service department. I had phoned and set up an appointment. I informed the person who took my call that I had an appointment with my sales rep at 10:00 the morning of my pick up. (I dropped the car off the night before.). I asked her if it would be possible for my car to be finished by 11 o'clock. After some back-and-forth, she asked "someone else" who told her that since my car was only about three years old, it should not be a problem. I reiterated that I had the appointment and would be finished by 11 and wanted to pick up my car by then. Apparently that message did not get on the service order as when I went to the service center upon completion of my appointment, the service representatives looked dumbfounded, as if they had never heard such a thing before. They explained that the person who took the call was located at central call center and not within the dealership. As a long-standing (10-year) customer of Faulkner Buick in Westchester, I was very disappointed that my request was not noted nor granted. It would seem to me that if a customer calls to set up a drop off appointment, and states when he wants the car return returned, such a notation should be made on the service order. To say that I was disappointed would be an understatement. Additionally, I lease my car. I purchased the extra oil changes. I was charged for the oil change. For some reason and some gobblegook explanation, Service representative told me it had expired, or they had switched programs, and there was nothing they could do about it. Once again, to say that I was disappointed would be an understatement. I did pick up my car at 5:45 that afternoon, and the service representative was very pleasant. The car was done as I expected. However, I think something needs to be done with the communication from the call center to the dealerships. As well as a customer as paid for extra oil changes on a lease, that should be able to be seen by the service representatives. More

by JIMDUEY Verified Customer Verified Customer

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Service advisor Rusty Miller was awesome! Very professional and communicated very well as to what needed to be repaired and what the cost would be. Also used the shuttle service to get me Very professional and communicated very well as to what needed to be repaired and what the cost would be. Also used the shuttle service to get me to my office. Jeff the driver who took me and Peter were very professional and friendly. A++ service all around! More

by WARDOK123 Verified Customer Verified Customer

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I was fitted in for an appointment immediately. . I was provided with all details in a timely fashion I appreciate the service provided for and my car . I was provided with all details in a timely fashion I appreciate the service provided for and my car More

by mcorbinlane Verified Customer Verified Customer

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Professional service at Faulkner Body Shop. They worked on 2 of my cars by exemplary and skilled professionals. They worked on 2 of my cars by exemplary and skilled professionals. More

by TNAGGAR Verified Customer Verified Customer

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Everyone I had the chance to deal with was very courteous, informative, and professional. Very helpful! courteous, informative, and professional. Very helpful! More

by ALLENMATTHEW768 Verified Customer Verified Customer

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Always first class treatment and service. I go out of my way to go here because of the people and service. I go out of my way to go here because of the people and service. More

by RICHMETZ1126 Verified Customer Verified Customer

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Rusty Miller took me right in and finished my truck before my appointment time because I was early. I didn’t expect that. Great staff!! before my appointment time because I was early. I didn’t expect that. Great staff!! More

by Bill Verified Customer Verified Customer

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Great service. Good communication and completion when promised. Rusty responsive and professional. Confidently can recommend Faulkner service. Good communication and completion when promised. Rusty responsive and professional. Confidently can recommend Faulkner service. More

by SHELBELLDANIEL Verified Customer Verified Customer

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Brought my car in for an oil change and was a very simple process. Rusty did a great job and I was in and out quickly. process. Rusty did a great job and I was in and out quickly. More

by juliewnorton Verified Customer Verified Customer

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My Buick Cascada needed a new turbo. I needed the car repaired quickly and efficiently as I was leaving for a road trip from Philadelphia to Chicago. The alternative to not having the ca I needed the car repaired quickly and efficiently as I was leaving for a road trip from Philadelphia to Chicago. The alternative to not having the car back was a renting a car for a week with a hefty rental charge. Faulkner GMC Buick expedited the repairs and got them done efficiently with two days to spare. The car, with 63,000 miles, is now running like factory new and the difference in performance is quite evident. Thank you Rusty Miller and your team for all of your help. More

by MTPODOB Verified Customer Verified Customer

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