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Rusty Miller
Rusty Miller at Faulkner Buick GMC West Chester, INC.
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Rusty Miller

Service Advisor

Faulkner Buick GMC West Chester, INC.

705 Autopark Blvd.
West Chester, PA 19382

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4.7
212 Reviews
4.7

212 Reviews

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212 Reviews of Rusty Miller

April 01, 2025

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Employee Rating

Great service always! . This is my preferred place for all of my Buick and GMC service needs! More

by donnashaffer
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Recommend Dealer
Yes
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Apr 02, 2025

Faulkner Buick GMC West Chester, INC. responded

Thank you, Donna! We truly appreciate your loyalty and are thrilled to be your preferred service provider for all your Buick and GMC needs. It's always a pleasure to serve you, and we look forward to continuing to provide you with top-notch service!

March 30, 2025

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Greeted promptly and with a friendly smile, all my questions were answered, my wait time was minimal, comfortable customer waiting area, and I’m very satisfied with the work that was done. More

by jhuber982
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Recommend Dealer
Yes
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Mar 31, 2025

Faulkner Buick GMC West Chester, INC. responded

Thank you for sharing your experience! We're so happy to hear that you felt welcomed and comfortable during your visit. It's great to know that all your questions were answered and that you were satisfied with the work done. We truly appreciate your feedback and look forward to seeing you again in the future!

March 26, 2025

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Was very professional and seemed to want to get the repairs done as soon as possible. More

by PEGGYHENNESSY
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Recommend Dealer
Yes
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Mar 27, 2025

Faulkner Buick GMC West Chester, INC. responded

Thank you, Peggy, for your feedback! We're glad to hear that you had a positive experience with our team. We always strive to complete repairs efficiently and professionally. If you need anything else, feel free to reach out!

March 23, 2025

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Took me in at my scheduled time. Explained work being done as well as estimated time to wait. Vehicle was finished earlier than expected. More

by RON.KREMPA
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Recommend Dealer
Yes
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Mar 24, 2025

Faulkner Buick GMC West Chester, INC. responded

Thank you for the great review, Ron! We're so glad to hear that we were able to take you in on time and keep you informed throughout the process. It's always our goal to exceed expectations, and we're happy to hear your vehicle was finished ahead of schedule. We appreciate your feedback and look forward to serving you again!

March 22, 2025

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Great job by the service team. I felt welcomed and informed with my service visit. I appreciate the technician checking in with the vehicle video walking me through my vehicle hea More

by V.HALDEMAN
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Recommend Dealer
Yes
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Mar 24, 2025

Faulkner Buick GMC West Chester, INC. responded

Thank you for your kind review! We pride ourselves on providing excellent customer service and we're glad to hear that you had a positive experience with us. We appreciate your feedback and hope to serve you again soon.

March 22, 2025

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Dealership did not know what issue of my car was, my problem is why do I pay a 200$ diagnostics charge just for them to pinpoint the issue and when I say I will play and want the issue fixed, then they More

by LENNIEK2004
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Recommend Dealer
No

Other Employees Tagged: Leslie Hurst

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Mar 24, 2025

Faulkner Buick GMC West Chester, INC. responded

Thank you for sharing your feedback, and we’re truly sorry to hear about your experience. We understand how frustrating it can be when the issue isn’t diagnosed correctly, especially after paying for a diagnostic charge. We always aim for accuracy and transparency in our services, and it sounds like we missed the mark here. We’d love the opportunity to discuss your situation further and work with you to resolve the issue. Please feel free to reach out directly so we can ensure you're taken care of. Thank you for your patience, and we hope to make this right.

March 20, 2025

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Very accommodating and product delivered as promised. Much appreciated. For accommodating a set schedule for the vehicle. Very Professional. More

by JTRYON0
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Recommend Dealer
Yes
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Mar 21, 2025

Faulkner Buick GMC West Chester, INC. responded

Thank you for your kind review! We're so glad to hear that we could accommodate your schedule and deliver the product as promised. We strive to provide a professional and seamless experience, and we're happy to know that we met your expectations. We appreciate your business and look forward to serving you again in the future!

March 19, 2025

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For one your shop rates are ridiculous! I stood waiting for the service advisor to help me when I came to pick up my vehicle at 15 minutes and he never came to help , had to find someone e More

by jim49e
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Recommend Dealer
No
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Mar 20, 2025

Faulkner Buick GMC West Chester, INC. responded

Hi Jim, we're really sorry to hear about your experience and understand your frustration. We always aim to provide excellent customer service, and it’s clear we fell short during your visit. We also understand your concerns about our rates and will take your feedback into consideration. Please know that your experience is important to us, and we’d love the opportunity to make things right. If you'd be open to discussing this further, please reach out to us directly. Thank you for bringing this to our attention.

March 16, 2025

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Great dealer and great service! Experienced team with unbelievable customer care. They are the absolute best!! More

by GTONY0
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Recommend Dealer
Yes

Other Employees Tagged: John Simonelli, Michael Strohmetz, Leslie Hurst, David Cutler, Dave McQuiston, Bernard Gunn, Luis Jimenez , Vince

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Mar 18, 2025

Faulkner Buick GMC West Chester, INC. responded

Thank you for the amazing review! We're so glad to hear that you had such a positive experience with our team. Providing exceptional customer care is our top priority, and it's great to know that it made such an impact on you. We truly appreciate your kind words and look forward to helping you again in the future!

March 15, 2025

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My vehicle was done early, which was helpful. It is always hard to be without a car. Communication was good. More

by jaack630
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Recommend Dealer
Yes
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Mar 18, 2025

Faulkner Buick GMC West Chester, INC. responded

Thank you for sharing your experience! We're so glad to hear that your vehicle was finished ahead of schedule and that our communication met your expectations. We understand how tough it can be to be without a car, so we’re happy to make things as smooth as possible for you. We appreciate your feedback!

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