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Russell Karli
Russell Karli at Bryan College Station Toyota
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Russell Karli

Service Advisor

Bryan College Station Toyota

728 Earl Rudder Fwy
Bryan, TX 77802

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4.7
55 Reviews

Dealership Experience

1 yr, 9 mos

Industry Experience

5 yrs, 8 mos

Languages Spoken

English English

4.7

55 Reviews

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55 Reviews of Russell Karli

May 09, 2025

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Employee Rating

Polite, efficient and professional staff. I had never been to this specific location but I was pleasantly surprised by their response. More

by mglohn
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Recommend Dealer
Yes
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May 07, 2025

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Russ is the best at what he does. I really appreciate his help and care. More

by jakeroeschen
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Recommend Dealer
Yes
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April 12, 2025

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Until this week, I was very impressed with service here. However, not this time! 1. Initially lost my keys so I couldn’t leave 2. Then drove off only to see that every dashboard light was still on! More

by GrammyofJax1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Apr 14, 2025

Bryan College Station Toyota responded

Thank you for sharing your experience. We are sorry to hear about the issues you faced during your visit. Losing your keys and overlooking the dashboard lights are definitely not what we want for our customers. We understand how frustrating this situation must have been, especially after having a good experience with us before. We appreciate your feedback, and we will be reviewing this with our team to make sure we handle things better in the future. If you would like to talk more about it, please do not hesitate to reach out. Customer Relations Manager customerservice@purdygroupusa.com

March 31, 2025

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State of the art technology meets best in class service. Truly above and beyond what your competitors are offering. More

by WIREACE
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Recommend Dealer
Yes
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Apr 02, 2025

Bryan College Station Toyota responded

Thank you for the incredible feedback! We're honored to hear that our technology and service stood out to you. Going above and beyond is always our goal, and we’re grateful for the opportunity to exceed your expectations. Customer Relations Manager customerservice@purdygroupusa.com

March 30, 2025

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Great customer experience. I would not hesitate to bring my truck back for service there. More

by stevenmurphy623
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 01, 2025

Bryan College Station Toyota responded

Thank you for sharing your experience! We're glad to hear you had a great customer experience. We look forward to helping you with your truck service in the future! Customer Relations Manager customerservice@purdygroupusa.com

March 08, 2025

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Employee Rating

Don’t follow through. Part of your service staff answers “not my job to help you”. Sad More

by rgriggs0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Randy Dowling, Bobby Hall

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Mar 10, 2025

Bryan College Station Toyota responded

We’re sorry to hear about your experience. That’s not the level of service we aim to provide. We appreciate you bringing this to our attention and would like to discuss it further if you’re open to it. Customer Relations Manager customerservice@purdygroupusa.com

March 08, 2025

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knowledgeable and friendly staff are always eager to help you get the right vehicle or the right service. More

by dustinminor1970@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Khurram Ali, Justin Birdwell, James Hutcherson

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Mar 10, 2025

Bryan College Station Toyota responded

Thank you for the great feedback! We’re glad to hear that our knowledgeable and friendly staff were able to help you find the right vehicle and service. We appreciate your kind words! Customer Relations Manager customerservice@purdygroupusa.com

February 19, 2025

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Russ was great, shot me straight not trying to sell me any xx plus the facility is top notch. More

by rwblansett
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Recommend Dealer
Yes
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Feb 20, 2025

Bryan College Station Toyota responded

Thank you for your kind words! We're thrilled to hear that Russ provided you with great service and that you had a positive experience at our facility. We appreciate your feedback and look forward to serving you again! Customer Relations Manager customerservice@purdygroupusa.com

February 18, 2025

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Employee Rating

Based on what I said in my ticket, he called me, and we could fix the problem over the phone. He wasn't just smart, he didn't make me feel like I was stupid or wasting his time. He's not just a great ser More

by Page208dellwood
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 20, 2025

Bryan College Station Toyota responded

Thank you for sharing your experience! We're so glad to hear that the issue was resolved quickly and that our team member made you feel valued and respected. We’re proud to have such dedicated representatives who not only provide great service but also represent our dealership so well. Your feedback means a lot to us! Customer Relations Manager customerservice@purdygroupusa.com

February 06, 2025

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Employee Rating

I can honestly say there is absolutely no other dealership treating their customers this great Bryan college station Toyota is excellent and the customer service exceeds any charts More

by kimmdft80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Zeeshan Devani, Randy Dowling, Justin Birdwell, Bobby Hall, Manny Lopez, Heather Beran, Dustin Holifield

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Feb 06, 2025

Bryan College Station Toyota responded

Thank you for the wonderful feedback! We're thrilled to hear that you had such a great experience with us. Customer service is our top priority, and it's great to know we exceeded your expectations. We appreciate your support and look forward to serving you again in the future! Customer Relations Manager customerservice@purdygroupusa.com

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