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Russell Karli
Russell Karli at Bryan College Station Toyota
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Russell Karli

Service Advisor

Bryan College Station Toyota

728 Earl Rudder Fwy
Bryan, TX 77802

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4.9
26 Reviews

Dealership Experience

1 yr, 3 mos

Industry Experience

5 yrs, 2 mos

Languages Spoken

English English

4.9

26 Reviews

Write a Review

26 Reviews of Russell Karli

November 19, 2024

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Employee Rating

Russell provided first class service with his knowledge and recommendations for my future car needs. He gave me his cost-saving advice and was thorough and thoughtful. Thank you! More

by carlosmurcia400
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 19, 2024

Bryan College Station Toyota responded

We are thrilled to hear about your positive experience with Russell! Thank you for your kind words and recommendation. We hope to serve you again in the future! Customer Relations Manager customerservice@purdygroupusa.com

November 17, 2024

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Employee Rating

Great job as always. Friendly and efficient people. Will return in the future as needed. More

by lalynch333
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tony Rogers

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Nov 18, 2024

Bryan College Station Toyota responded

We're thrilled to hear about your great experience with us! Thank you for choosing us, and we look forward to serving you again in the future! Customer Relations Manager customerservice@purdygroupusa.com

November 17, 2024

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Employee Rating

Really good service and very nice customer service this is my second time using Toyota for my oil change More

by josesanchez0761
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Workmanship
Service Time
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Recommend Dealer
Yes
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Nov 18, 2024

Bryan College Station Toyota responded

Thank you for your wonderful feedback! We are glad to hear you had a great experience with our service and customer service! Customer Relations Manager customerservice@purdygroupusa.com

November 16, 2024

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Very detailed on service advice and spent time answering my questions. Good price for service performed. More

by AustinMan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carey Hausenfluck, Heather Beran

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Nov 18, 2024

Bryan College Station Toyota responded

We're happy to have provided detailed service advice and answered your questions! Thank you for choosing us! Customer Relations Manager customerservice@purdygroupusa.com

November 11, 2024

Dealership Rating
Employee Rating

Requests for info seem to be ignored. This demand for more info will insure I delete future ones. More

by MEDINA.B1968
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Wally Johnson, Aaron Douglas, Tanner Gregory

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Nov 11, 2024

Bryan College Station Toyota responded

We apologize for any frustration caused. Your feedback is important to us, and we understand that requests for additional information can be frustrating. We will work to improve our communication and ensure your concerns are addressed more efficiently in the future. Thank you for your patience, and we appreciate your input. Customer Relations Manager customerservice@purdygroupusa.com

November 10, 2024

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Employee Rating

They do a thorough job, are mindful of guiding me which services will keep my car in peak condition and able to advise timing to also accommodate my budget at the moment. More

by viajera20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 11, 2024

Bryan College Station Toyota responded

Thank you for your wonderful feedback! We're glad to hear that you've had a positive experience with our service team. We take pride in providing thorough, thoughtful advice to help keep your car in excellent condition while also being mindful of your budget. We appreciate your trust in us, and we look forward to continuing to assist with all your vehicle's needs! Customer Relations Manager customerservice@purdygroupusa.com

November 08, 2024

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Employee Rating

Really took care of us! Communication was great and they advocated for us to get our car fixed when it was only a few days out of warranty. Thank you. That’s what creates More

by SKNORRIS2000
Recommend Dealer
Yes
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Nov 11, 2024

Bryan College Station Toyota responded

Thank you for your wonderful feedback! We're glad we could assist you and advocate for your car repair needs. Come back and see us! Customer Relations Manager customerservice@purdygroupusa.com

November 03, 2024

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Since 2012 I have bringing my 2011 Camry to yall due to the excellent customer service. I do realize that I could take my vehicle else where for a cheaper price, but I continue to come here because of the More

by Charlene Jessie
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 11, 2024

Bryan College Station Toyota responded

We are thrilled to hear about your continued trust in our team since 2012! Thank you for your loyalty and kind words! Customer Relations Manager customerservice@purdygroupusa.com

November 03, 2024

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Employee Rating

Always fast and friendly service! Very pleased with the dealership every time I take my vehicle in. More

by RETTA COATS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 11, 2024

Bryan College Station Toyota responded

We're pleased to hear you had a great experience with our fast and friendly service! Thank you for your feedback! Customer Relations Manager customerservice@purdygroupusa.com

November 01, 2024

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Employee Rating

Russell was very courteous, personable, and professional. Took great care of me on Tuesday. Thanks More

by JarheadPhil85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Russell Karli

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Nov 11, 2024

Bryan College Station Toyota responded

We are thrilled to hear that Russell took great care of you! If you ever need anything in the future, please don't hesitate to reach out to us! Customer Relations Manager customerservice@purdygroupusa.com

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