Russell Karli
Russell Karli at Bryan College Station Toyota

Russell Karli

Service Advisor

Bryan College Station Toyota

728 Earl Rudder Fwy
Bryan, TX 77802

Contact Me
4.8
62 Reviews

Dealership Experience

1 yr, 11 mos

Industry Experience

5 yrs, 10 mos

Languages Spoken

English English

4.8

62 Reviews

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62 Reviews of Russell Karli

July 11, 2025

Dealership Rating
Employee Rating

BCS Toyota is the ONLY Toyota dealership I deal with! Everything is great from the management team all the way to the service department! Top notch service all the way around! More

by kzuniga1012
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jul 14, 2025

Bryan College Station Toyota responded

It’s wonderful to know you consistently experience top-notch service with us. We are grateful for your trust and loyalty! Customer Relations Manager customerservice@purdygroupusa.com

June 27, 2025

Dealership Rating
Employee Rating

The service department seems to have improved some since I was there a couple of years ago. However, all the employees seem to still be "lily white" and when approached seem to have little to no empathy. More

by njwoodson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 30, 2025

Bryan College Station Toyota responded

Thank you for sharing your feedback. We are glad you have seen some improvement in our service department and appreciate your honest feedback. Your comments regarding diversity and empathy have been noted and will be shared with our leadership. We are committed to fostering a more inclusive and respectful environment for everyone who visits us. Customer Relations Manager customerservice@purdygroupusa.com

June 12, 2025

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The workers were very nice and greeting. The person who helped me talked me through what all I needed done to my car and made the experience smooth. More

by kira.g.kummer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 13, 2025

Bryan College Station Toyota responded

Thank you for the positive feedback! Glad to hear the team took good care of you and made everything easy to understand. We appreciate you coming by! Customer Relations Manager customerservice@purdygroupusa.com

June 05, 2025

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Employee Rating

Russell Karli is very professional and explained everything that needed to be done to fix my vehicle More

by swainshannon
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dustin Holifield

Jun 06, 2025

Bryan College Station Toyota responded

We appreciate you taking the time to share your experience. Russell always aims to keep our customers informed and comfortable throughout the process! Customer Relations Manager customerservice@purdygroupusa.com

May 26, 2025

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Russell Karli is a very friendly and professional. He is the main reason I service my Toyotas there. More

by bcs0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 27, 2025

Bryan College Station Toyota responded

Russell will be glad to know his professionalism and friendly approach have made such a strong impression. We are fortunate to have him on the team and appreciate you choosing to service your Toyotas with us. Customer Relations Manager customerservice@purdygroupusa.com

May 23, 2025

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Employee Rating

Everyone is so helpful and kind. They rotated the tires in a timely manner. Great job More

by motbits
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
May 23, 2025

Bryan College Station Toyota responded

Thank you for sharing your experience. We are glad to hear the team was welcoming and that your salesperson provided professional, knowledgeable assistance. We appreciate the opportunity to work with you and hope to see you again. Customer Relations Manager customerservice@purdygroupusa.com

May 14, 2025

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Employee Rating

Howdy, Everything was nice and fast. I liked the service. I have nothing to add. Thank you! ~Irina More

by ishatruk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 15, 2025

Bryan College Station Toyota responded

Hello Irina, thank you for the kind note! We are glad everything was quick and to your liking. We appreciate your visit and hope to see you again soon! Customer Relations Manager customerservice@purdygroupusa.com

May 09, 2025

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Polite, efficient and professional staff. I had never been to this specific location but I was pleasantly surprised by their response. More

by mglohn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 12, 2025

Bryan College Station Toyota responded

Thank you for sharing your experience! We are glad the team made a strong first impression with their professionalism and efficiency. We appreciate your visit and hope to see you again! Customer Relations Manager customerservice@purdygroupusa.com

May 07, 2025

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Employee Rating

Russ is the best at what he does. I really appreciate his help and care. More

by jakeroeschen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 12, 2025

Bryan College Station Toyota responded

Thank you for the kind words! We are glad Russ provided the support and attention you needed—he will be happy to hear he made a difference. We appreciate your trust! Customer Relations Manager customerservice@purdygroupusa.com

April 12, 2025

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Employee Rating

Until this week, I was very impressed with service here. However, not this time! 1. Initially lost my keys so I couldn’t leave 2. Then drove off only to see that every dashboard light was still on! More

by GrammyofJax1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Apr 14, 2025

Bryan College Station Toyota responded

Thank you for sharing your experience. We are sorry to hear about the issues you faced during your visit. Losing your keys and overlooking the dashboard lights are definitely not what we want for our customers. We understand how frustrating this situation must have been, especially after having a good experience with us before. We appreciate your feedback, and we will be reviewing this with our team to make sure we handle things better in the future. If you would like to talk more about it, please do not hesitate to reach out. Customer Relations Manager customerservice@purdygroupusa.com

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