Ruby King

A Series of Unfortunate Events Purchased a certified used EV Mini Cooper. Drove home WITHOUT charging cable. I texted salesperson Ruby King to say I’d be in next day. Her response? Did you check the t used EV Mini Cooper. Drove home WITHOUT charging cable. I texted salesperson Ruby King to say I’d be in next day. Her response? Did you check the trunk? As a salesperson, she neglected to check for it before I drove off and didn’t review use of cable and charging with me. I arrive at said time the next day—late afternoon (without charger and dwindling limited range) and Ruby states she hadn’t confirmed time with me. Ramsey is about 25 miles from my home and 35 miles from work. I purchased a commuter car and didn’t expect to drive 50 - 70 miles roundtrip with apprx 100 mi optimal battery range. A charger should have been waiting for me - or better yet - dropped off at my home. After about 1/2 hour + wait and her fumbling around with her boss? (who btw didn’t offer a word) she produces a new box and expects me to be happy? (you’re getting a new one cause we can’t find the old one - previous owner said they returned it) Did they inspect anything? That first night of not being able to charge at home led to a week long catching up game. I haven’t purchased a level 2 home charger yet and am depending on the slower level one. They wouldn’t even charge my car when I asked - and due to next incident of picking up plates with an additional charge of $200 for NJ ev registration leads me to believe that they never sell evs there and Ruby King does not have one herself. Again they refused to charge my vehicle even though I told her I had 16% charge remaining. She claimed she asked her boss and answer was no. Meanwhile my friend leased a HONDA ev and is welcome to charge at dealership anytime.) MINI of Ramsey probably doesn’t even have a charger. Although Ms King claims to charge her MINI ev everyday - just leaves it in there while working. I started to feel uneasy when she refused to remove this ludicrous $500 summer tire nitrogen fill warranty for a NJ car that needs all season tires and nitrogen fill is xx. When I questioned the need she never responded to my text. I now need to shell out more money for tires and lost $500 on warranty for useless summer tires. Unbelievable. But she wanted to have the opportunity to be told in advance of a less than stellar review. I am dismayed by the lack of professionalism. This was a large purchase for me and I wanted to go with electric even though charge limit is inconvenient. I hope the car is in good shape - I do like it so far. I went to a dealership believing I would have a better experience. I have to admit I am experiencing doubt and having buyer’s remorse because of the lack of responsibility and professionalism of Ruby King and MINI of Ramsey. There is a complete lack of customer service. A salesperson should never have to ASK for a good review. If they are doing their job they’ll receive glowing reviews. I’ve never written a bad review before. I am left angry and disappointed. More

by medea Verified Customer Verified Customer

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Ruby was amazing. Patient and always willing to answer and doubts or questions we had even if it was after work hours. She made the whole process easy and fun. We coul Patient and always willing to answer and doubts or questions we had even if it was after work hours. She made the whole process easy and fun. We couldn’t recommend Ruby or Mini Ramsey enough. Thank you guys for always making it an amazing and pleasant experience. More

by Amada Fernandez Verified Customer Verified Customer

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Great dealer no pressure in opting for secondary packages or extended warranties upfront straight to. The point dynamic sales team or extended warranties upfront straight to. The point dynamic sales team More

by Fclimofrank Verified Customer Verified Customer

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Ruby went above and beyond to make the deal happen! Michelle made things smooth as well. Thank you guys! I hope whenever I need anything, you will still be there even after the sale! Michelle made things smooth as well. Thank you guys! I hope whenever I need anything, you will still be there even after the sale! More

by Jetmeister Verified Customer Verified Customer

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I’ve been to many dealers in my short life span maybe every 3 to 5 years to order a new or used car but never felt better than dealing with Ruby and her dealership best service ever can’t wait to trade i every 3 to 5 years to order a new or used car but never felt better than dealing with Ruby and her dealership best service ever can’t wait to trade in my car back to her already and I just bought it! The best professional and the curtesy A1 More

by Fclimofrank Verified Customer Verified Customer

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Great Customer service Good variety of options Average waiting time Very nice waiting area Went for a service, good attention and good communication channels. I was constantly updated about the service waiting time Very nice waiting area Went for a service, good attention and good communication channels. I was constantly updated about the service and status of my car More

by aagustina Verified Customer Verified Customer

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Ruby King and her team were terrific. They made us feel comfortable and not rushed like other dealers. They addressed all our questions and concerns. I would definitely buy another car fr They made us feel comfortable and not rushed like other dealers. They addressed all our questions and concerns. I would definitely buy another car from them. More

by ASIM.KHAN01979 Verified Customer Verified Customer

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The Ruby and Mike were excellent. She was knowledge about the vehicle and even installed my ski racks at no charge. She was knowledge about the vehicle and even installed my ski racks at no charge. More

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Great service, always a pleasure bringing our car here and everyone is very helpful all the time! and everyone is very helpful all the time! More

by binoy.alvares Verified Customer Verified Customer

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I’m had a wonderful experience pith this dealership. They treated me like their family member. I felt comfortable and relaxed at all times. The dealership has a friendly environment with good and hon They treated me like their family member. I felt comfortable and relaxed at all times. The dealership has a friendly environment with good and honest people working there!!! More

by Julie Verified Customer Verified Customer

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