Ruben Melendez

This is the third time we have worked with Joshua. He is always very professional and courteous. He is very knowledgeable about all the vehicles, and promptly answers any questions. We definitely will He is always very professional and courteous. He is very knowledgeable about all the vehicles, and promptly answers any questions. We definitely will deal with him in the future. More

by JEGAUDET Verified Customer Verified Customer

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Needham has been the most pleasant sales consultant my wife and I have ever worked with when shopping for new vehicles. The first time we met in 2017 he made such an impression that even though we didn't wife and I have ever worked with when shopping for new vehicles. The first time we met in 2017 he made such an impression that even though we didn't purchase a Lexus that year, we reached out to him in 2020 when we were back in the market. Have now purchased 2 vehicles from him and he's always easy to work with. Prepared and very helpful. More

by jjm3 Verified Customer Verified Customer

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Very good car service Process to buy lease car should be easier and faster Should explain better options lease versus buy be easier and faster Should explain better options lease versus buy More

by CARLOS_N_RIVAS Verified Customer Verified Customer

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We’ve bought 3 RX 350s since 2009 they Northside Lexus and have been very happy with the dealership! Needham Shotwell was our sales rep and he was awesome. He kept us informed and up to date and worked ha and have been very happy with the dealership! Needham Shotwell was our sales rep and he was awesome. He kept us informed and up to date and worked hard to get us what we wanted More

by Debbie Miller Verified Customer Verified Customer

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Northside Lexus has been and still is a terrific dealership. Everyone we come in contact with is not only knowledgeable but friendly too. dealership. Everyone we come in contact with is not only knowledgeable but friendly too. More

by CJMURPHY79 Verified Customer Verified Customer

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I purchased a Lexus NX 350-H in May 2022" from Northside Lexus. Upon purchase the salesman stated that Northside will pickup any Lexus that was purchased from Northside within 150 miles when service was due Lexus. Upon purchase the salesman stated that Northside will pickup any Lexus that was purchased from Northside within 150 miles when service was due. I live about 101 miles from this dealership and I was astonished that they would do this. I clearly had to ask the salesman if this was true. He assured me it was. Not only was I happy with purchase, knowing the prices were inflated at that time, but I was ecstatic that Northside would come pickup my Lexus within 150 miles radius when service was due. Well, unfortunately I came to find out that was not true. I called Northside to schedule my service, being my Lexus is reaching 10k miles. I called 281-569-3300 and the operator stated someone from service would call me back to schedule. That was September 7th. Nobody called me back, so I called September 8th and the operator transferred me to service. I can not remember the lady name, but I was connected to her. I told her that no one called me back Thursday, and she promptly told me that she did call me back to let me know that Northside Lexus will not travel to me and that I would have to bring the Lexus to the dealer for service. I asked why did she not leave a voicemail, which she did not reply. She then began to tell me again that they will not pickup my Lexus for service. I told her that when I purchased this Lexus that I was told that Northside Lexus will travel within 150 miles to pickup for service. The service lady told me that was incorrect. Then I asked her why would the salesman's tell me that? Not only once but he reiterated to me that they would, because I was astonished. She then asked me the name of the salesman's that sold me the Lexus. I told her I could not remember the name off the top of my mind being it was over a year ago. I did take my Lexus to get serviced at 5k miles May 2023’ and the service gentleman did reiterate that they would pickup within 150 miles. I actually thought that my Lexus was up for a oil change at 5k miles, but the serviceman stated that it was not due till 10k miles. So I made it a point to ask again about the 150 mile radius. Y'all need to train your employees to not lie to sweeten the deal. I was literally told by the salesman that y'all would pickup the Lexus when service comes up within 150 miles. I knew it was too good to be true, but when one spends this kind of money on these vehicles, please do not lie. Also, this review is based off the phone call that I made to Northside Lexus. I will have to take my Lexus for service whenever I am able to take off from work, being I live 100 miles from Northside Lexus. More

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Ashley was awesome and my service was excellent and completed in a timely manner and I will be referring family and friends to Ashley. completed in a timely manner and I will be referring family and friends to Ashley. More

by carriesmith1933 Verified Customer Verified Customer

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Joshua professional, personable, listens to your concerns & never pressures you to make a decision; very patient. & never pressures you to make a decision; very patient. More

by MDAR Verified Customer Verified Customer

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I dropped off my RX350 for drown noise issue. They did miss diagnostic and updated the transmission with out my authorization. Now gear sleeping in 35mph. They are saying it's the software issue. They did miss diagnostic and updated the transmission with out my authorization. Now gear sleeping in 35mph. They are saying it's the software issue. They try to explain me , IT IS WHAT IT IS , their tech is keep telling me your car drivers normal and that problem is normal for my car . They did a test drive and felt the gear sleeping but still don't want to do anything about it. I was driving that car without any issues before they update my transmission, and now I have drive the car with gear sleeping problem because of their fault. More

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They have very professional people employed at the business. The service are very good at what they do and also the finance people business. The service are very good at what they do and also the finance people More

by Tedray2135 Verified Customer Verified Customer

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