Roy Hassan

Roy Hassan was a dream to work with. He gave me all of the space I could have ever needed to inspect the vehicle I was interested in. He provided all of the vehicle history reports & ser He gave me all of the space I could have ever needed to inspect the vehicle I was interested in. He provided all of the vehicle history reports & service records before I even had the chance to ask. The dealership was even able to have the technician who inspected the vehicle for the state speak with me and address all of my questions. Roy's extensive history with car sales ensured that all of my needs were met. The sales management and GM were all kind & willing to negotiate. The GM of the store took his time to have a genuine conversation with me before Roy & I started the sales process. You don't find this kind of treatment elsewhere. This dealership is ready to do business & make a deal for you.. After all this greatness - they offered me a ride all the way back to my home to drop off my other vehicle & back to the dealer to pick up my truck. Incredible. Please take the time to give them a visit if they ever have a vehicle that could be right for you. Truly an ideal experience. More

Report | Print

Outstanding customer service & purchase experience. Highly recommend. Integrated team approach. No pressure sales. Thank you Highly recommend. Integrated team approach. No pressure sales. Thank you More

by michelle.bills Verified Customer Verified Customer

Report | Print

We had an amazing experience with Ideal in Frederick. We called ahead to confirm that the vehicle we wanted was available and they got back to us in minutes to confirm that they put eyes on the vehicle, We called ahead to confirm that the vehicle we wanted was available and they got back to us in minutes to confirm that they put eyes on the vehicle, not just checked inventory. We said we'd head their way and they had the car pulled up and ready for us to test drive. They gave us space to test drive and discuss without any pressure at all. They also had full transparency about pricing and what was optional. Lastly, they did not try to rope is into financing instead of paying cash, which was a huge difference in other cars we've purchased recently. 10/10, would recommend and will be returning for our next car purchase. More

by vbarrett246 Verified Customer Verified Customer

Report | Print

Roy was great to work with. He found what I was looking for and made the process seamless. He found what I was looking for and made the process seamless. More

by buyerbest830 Verified Customer Verified Customer

Report | Print

Everyone was friendly, took us seriously, and worked to make it a win win situation for all. make it a win win situation for all. More

by ANNAECKER1 Verified Customer Verified Customer

Report | Print

Roy was very helpful in our decision making, Would definitely go back to him when I need another car. definitely go back to him when I need another car. More

by DONJWILL Verified Customer Verified Customer

Report | Print

Could not have been more please with the service I received from Ideal Hyundai. From beginning to end everyone was excellent. received from Ideal Hyundai. From beginning to end everyone was excellent. More

by KFARMER Verified Customer Verified Customer

Report | Print

We spoke with Roy when we came into look at a new vehicle. He was incredibly kind and professional and answered all of our questions with knowledge. They did not have the vehicle we wanted in stock a vehicle. He was incredibly kind and professional and answered all of our questions with knowledge. They did not have the vehicle we wanted in stock and we found one at a different dealership for a great price. After purchasing the vehicle elsewhere I came back in to thank him for all his help. He congratulated us on our purchase and seemed genuinely happy for us and answered questions on another car I was looking at. I will definitely be back to this dealership because of Roy! He’s a genuine hard working salesperson that I will definitely refer to others looking for a Hyundai! Thank you Roy, Ideal is lucky to have you working for them! More

Report | Print

Everyone was very friendly, knowledgeable and helpful. We did not feel pressured and was given plenty of time to make our decision. Would recommend to our family and friends. Will come back again to purch We did not feel pressured and was given plenty of time to make our decision. Would recommend to our family and friends. Will come back again to purchase our next vehicle. More

by jcurtis0408 Verified Customer Verified Customer

Report | Print

The dealership had a great selection and the staff were great to work with. We had the ability to test drive different models before making a decision. Roy was also very accommodating and did not push to great to work with. We had the ability to test drive different models before making a decision. Roy was also very accommodating and did not push to make a quick sale. Bill did a great job of explaining the financing and all of the questions we had. More

by twarehime Verified Customer Verified Customer

Report | Print