Roy Beck
Roy Beck at W&L Subaru

Roy Beck | Page 2

Service Manager

W&L Subaru

535 Point Township Dr
Northumberland, PA 17857

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4.8
1,167 Reviews
4.8

1,167 Reviews

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1167 Reviews of Roy Beck

February 05, 2026

Dealership Rating
Employee Rating

Some of the service people are very unprofessional and do not communicate with customers as well as they should they like to take people's money when they know people don't have a lot of money More

by Sharon00
Service Price Transparency
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Recommend Dealer
No
Feb 05, 2026

W&L Subaru responded

Thank you for sharing your concerns with us. We are genuinely sorry to hear that your experience left you feeling unheard and unsupported. Professionalism and clear communication are values we take seriously, and we will be reviewing your feedback carefully so we can address these issues.

January 27, 2026

Dealership Rating
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They are very honest and trustworthy. Although I was waiting for an oil change, my car required additional repairs and they offered me a loaner...this was very convenient and I appreciate More

by annie218
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Mike in service!

Jan 28, 2026

W&L Subaru responded

It was our pleasure providing the free loaner! Thank you so much for the review!

January 16, 2026

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Very professional and friendly Repairs were great Very easy to deal with/no hassel at all More

by cambo800
Service Price Transparency
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Recommend Dealer
Yes
Jan 17, 2026

W&L Subaru responded

We appreciate your business!

January 16, 2026

Dealership Rating
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Prompt service . scheduled job done in a short time. The staff was courteous an answered my questions with knowledge. More

by Bigmamma75
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Owen Long

Jan 17, 2026

W&L Subaru responded

Thank you so much for sharing your thoughts online!

January 14, 2026

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I'm very satisfied with W&L service department. They are always courteous, and friendly and get the job done 👍 More

by chasman1011
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Keayon Williams

Jan 15, 2026

W&L Subaru responded

Thank you for sharing your feedback online!

December 26, 2025

Dealership Rating
Employee Rating

Matt listened carefully to my service request. The process was smooth. W&L Subaru always provides top notch service, and the people there treat you like family. More

by Bill &Judy G.
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Owen Long, Matt Gilbert , Adam has always taken extra care of my 2019 Outback. Whether he does the actual work or supervises, the work comes out excellent.

Dec 29, 2025

W&L Subaru responded

Thanks so much for your review!

December 26, 2025

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Employee Rating

Most expensive subaru service department around. Will not match prices to other close by subaru dealers. Will only use this establishment for warranty work or recalls if they arise. More

by slick50mog
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
No

Other Employees Tagged: Pete Picciurro

Dec 26, 2025

W&L Subaru responded

Thank you for sharing your thoughts. In an effort to remain competitive, we review our pricing regularly, and your insights will be taken into consideration. Have a great day.

December 18, 2025

Dealership Rating
Employee Rating

awesome service staff is very curious. I am well pleased. The service is excellent. I would recommend W& L to everyone More

by krmoi
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Dec 22, 2025

W&L Subaru responded

Thank you for the 5-star ratings! We appreciate the feedback!

December 09, 2025

Dealership Rating
Employee Rating

Excellent service. Took in to consideration my special cicumstance. Understanding Word to end all words! More

by dbenis
Workmanship
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Pete Picciurro , Jen, the receptionist!

Dec 10, 2025

W&L Subaru responded

Thanks so much for taking the time to review your service experience!

December 06, 2025

Dealership Rating
Employee Rating

I’m losing confidence in Subaru standing behind their vehicles and correcting their mistakes. I’ve owned 6 Subarus over 30 years. I’m sad to say I may find a different manufacturer. More

by FLAHR0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Pete Picciurro

Dec 06, 2025

W&L Subaru responded

Thank you for your feedback. We are sorry if you are having difficulty getting something covered under warranty. We can certainly understand your frustration. If there is anything further we can do for you, please feel free to reach out by phone, 570.473.3432. Thanks again and have a great day.

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