Ron Metcalf
Ron Metcalf at Campbell Ford
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Ron Metcalf

Body Shop Estimator

Campbell Ford

2801 S 11th St
Niles, MI 49120

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4.8
20 Reviews

I have been writing estimates for over 25 years. I was born in Akron, OH and raised in Hartville, OH. I spent most of my career in Ohio besides being in the Army. I enjoy golf, bowling, biking, walking on the beach, antique shopping, dancing, festivals, carnivals and swimming. I have been around cars all my life and enjoy seeing the look on the customer's face when they see their vehicle done and back to the way it was before an accident and most of the time better than when they drop it off.

Dealership Experience

2 yrs, 7 mos

Industry Experience

28 yrs, 10 mos

Specialties & Trainings

I-CAR PLATINUM CERTIFIED

ESTIMATE WRITING - CCC/ PATHWAYS/ AUDATEX/ MITCHELL/ ADP

View more specialties & trainings
4.8

20 Reviews

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20 Reviews of Ron Metcalf

December 21, 2024

Dealership Rating
Employee Rating

Everyone was amazing to get my car fixed due to a recall issue. My car was fixed quickly and perfectly! More

by BILLINGSLEYK61
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes

December 08, 2024

Dealership Rating
Employee Rating

I was contacted for this service and scheduled in a very reasonable time. The service was completed quickly and done very well. More

by MMARCINCUK
Workmanship
Service Time
Recommend Dealer
Yes

December 06, 2024

Dealership Rating
Employee Rating

This dealership repaired my Acadia after I had hit a deer. Highly satisfied with the service that I received from them. My vehicle wasn’t safe to drive while waiting to get it in for the repairs so the More

by Sknapp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Heidi Adams

November 28, 2024

Dealership Rating
Employee Rating

The work was completed earlier than expected and the damage was fixed. My car look better than before the accident. More

by Bbessman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

November 04, 2024

Dealership Rating
Employee Rating

Great people, excellant work done, fair prices, always polite and professional, know what needs done, get work finished in short amount of time, only place we trust to work on vehicle More

by brookefawcett2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Austin Davey, Vincent Hernandez

October 29, 2024

Dealership Rating
Employee Rating

Post sale reflection was that we were "sold" on a vehicle that was not very nearly what we had asked them to find for us. Truly felt manipulated by sales. The Body Shop team on the other hand was exce More

by johnsholty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Erik Blad

October 24, 2024

Dealership Rating
Employee Rating

Service Dept was efficient and fast with service ; recalls handled without incident. Would use again. More

by kurt.e.butler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

October 17, 2024

Dealership Rating
Employee Rating

Friendly service meeting all my needs. Will return for future service, great experience. Thank you! More

by Mel McKay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

October 13, 2024

Dealership Rating
Employee Rating

Campbell Ford sent a mobile team to my home to do several factory updates and because it was necessary to replace part of the driver’s door, they were very accommodating to arrange a rental car while mine wa More

by KEPETER44
Recommend Dealer
Yes

Other Employees Tagged: Austin Davey, Vincent Hernandez

Oct 14, 2024

Campbell Ford responded

Thank you so very much for the kind words.

October 11, 2024

Dealership Rating
Employee Rating

Bad work no checking cars before leaving put wrong parts on car poor computation gave a 25 dollar gift card for bad work could at least bought me dinner before taking advantage of me More

by Jt1075
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Oct 14, 2024

Campbell Ford responded

I’m so very sorry for the situation. I was made aware of this situation which happened while I was on vacation. I understand you have a beautiful Jeep. This was obviously not our finest hour. You can see by the other reviews this is not a normal experience for our customers. We most definitely could have done much better to make sure that final inspection was completed exactly as we have it outlined. I would also like to offer you a complimentary Mobile Service maintenance visit if you are willing to allow. Just let me know and I'll get you in touch with my Mobile Team. Again, I’m so very sorry.

Oct 14, 2024

Jt1075 responded

Sure whats include

1

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