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Ron Metcalf

Overview Reviews (34) Inventory (175)

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Ron Metcalf

Body Shop Estimator

Campbell Ford

2801 S 11th St
Niles, MI 49120

I have been writing estimates for over 25 years. I was born in Akron, OH and raised in Hartville, OH. I spent most of my career in Ohio besides being in the Army. I enjoy golf, bowling, biking, walking on the beach, antique shopping, dancing, festivals, carnivals and swimming. I have been around cars all my life and enjoy seeing the look on the customer's face when they see their vehicle done and back to the way it was before an accident and most of the time better than when they drop it off.

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4.6

34 Reviews

Overview Reviews (34) Inventory (175)

Dealership Experience

3 yrs, 1 mo

Industry Experience

29 yrs, 4 mos

Specialties & Trainings

I-CAR PLATINUM CERTIFIED

ESTIMATE WRITING - CCC/ PATHWAYS/ AUDATEX/ MITCHELL/ ADP

U.S ARMY/ MILITARY POLICE/ SERGEANT/ 8 YEARS

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4.6

34 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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34 Reviews of Ron Metcalf

May 29, 2025

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Employee Rating

They seemed like they did not want to repair my car. Ended up taking to another shop they found issues in the less then 4 min after driving the cr and putting it on lift Ended up taking to another shop they found issues in the less then 4 min after driving the cr and putting it on lift More

by sloneal219

Verified Customer

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Recommend Dealer

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Jun 02, 2025 -

Campbell Ford responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

May 23, 2025

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Employee Rating

Did excellent auto body repair and were excellent to work with during the process. Very pleasant. with during the process. Very pleasant. More

by CWHITNEY0

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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May 23, 2025 -

Campbell Ford responded

Thanks for sharing your thoughts about your experience with Campbell Ford. We appreciate your business and hope to see you again soon!

May 23, 2025

Dealership Rating

Employee Rating

I took my Maverick in for service again and as usual it was all done within a hour while waiting in a comfortable lobby with free coffee and snacks. Thanks Campbell Ford for all you do and with great frie was all done within a hour while waiting in a comfortable lobby with free coffee and snacks. Thanks Campbell Ford for all you do and with great friendly people. Duke Lawton More

by dukelawton6756

Verified Customer

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jason Ziesmer, Austin Davey, Vincent Hernandez, Bernie Pickett, Mobile Service, Gene Dittenber

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May 23, 2025 -

Campbell Ford responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Campbell Ford to be a positive one. Please don't hesitate to reach out if you need anything else.

May 03, 2025

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Employee Rating

They did a great job! I will definitely use their services again.. thank you campbell ford!! I will definitely use their services again.. thank you campbell ford!! More

by Christine

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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May 03, 2025 -

Campbell Ford responded

Thank you, Christine! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Campbell Ford.

April 26, 2025

Dealership Rating

Employee Rating

It's very convenient when Ford mobile service comes to your house and does the needed repairs on time and friendly, thanks Campbell Ford. your house and does the needed repairs on time and friendly, thanks Campbell Ford. More

by dukelawton6756

Verified Customer

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Austin Davey, Vincent Hernandez, Mobile Service

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Apr 26, 2025 -

Campbell Ford responded

Thanks for sharing your thoughts about your experience with Campbell Ford. We appreciate your business and hope to see you again soon!

April 14, 2025

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Employee Rating

Body shop customer service was great! Completed sooner than expected and great job! Appreciate the convenience working with insurance and car rental. Completed sooner than expected and great job! Appreciate the convenience working with insurance and car rental. More

by se36516

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Receptionist

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Apr 14, 2025 -

Campbell Ford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Campbell Ford.

April 14, 2025

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Jason did a wonderful job, everyone was friendly and fast and they gave me a loaner which was a lifesaver and they gave me a loaner which was a lifesaver More

by NPATRICKTHOMAS

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Apr 14, 2025 -

Campbell Ford responded

April 06, 2025

Dealership Rating

Employee Rating

Thank you, everyone at Campbell Ford. I had my oil changed. Everything went well. Then I had an estimate for my vehicle due to damage from the weather He had me in and out In no time. T I had my oil changed. Everything went well. Then I had an estimate for my vehicle due to damage from the weather He had me in and out In no time. Thank you, Ron More

by AOHARA1960

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Austin Davey

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Apr 06, 2025 -

Campbell Ford responded

Thanks for sharing about your experience with Campbell Ford. We appreciate your business and hope to see you again soon!

March 22, 2025

Dealership Rating

Employee Rating

Fast service and communication was great. The work that was done in my car was phenomenal. I was also given a loaner car which they didn’t have to do. The work that was done in my car was phenomenal. I was also given a loaner car which they didn’t have to do. More

by TUESTAMD

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Mar 24, 2025 -

Campbell Ford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

March 17, 2025

Dealership Rating

Employee Rating

Terrible communication had car in service 3 weeks and didn’t accomplish anything but them Trying to tell me they worked on it and it was lies. My service advisor told me 3 different times he would get b didn’t accomplish anything but them Trying to tell me they worked on it and it was lies. My service advisor told me 3 different times he would get back to but didn’t More

by kpaulk63

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Bill Fletcher, Brian Lares, Marvin Dawson, Austin Davey, Vincent Hernandez , Nick Boyd

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Mar 17, 2025 -

Campbell Ford responded

Thank you for taking the time to complete this survey. For starters, communication is huge and I do sincerely apologize for the lack of communication from my team regarding your vehicle's repairs. This is an issue as no guest should feel ignored, for that I truly do apologize. We managed to repair your check engine light with your approval and the only hold up we had was really getting your door seal. We ran into many of issues trying to obtain the correct door seal for your vehicle. This vehicle is a bit older and Ford simply only creates factory parts for so long. Please don't think for a second your vehicle was just left here with no repair in mind. I hope you can forgive my teams lack of communication and give Campbell Ford another shot. You are more than welcome to reach out to me personally for any of your service needs. Austin Davey Service Director 269-684-8300 ext 303

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