Ron Mangseth

Ron Mangseth operates this dealership with business model of profit ONLY. He will do anything to protect their GP on every sale, no matter the potential fall out or risk associated with shady and unethica of profit ONLY. He will do anything to protect their GP on every sale, no matter the potential fall out or risk associated with shady and unethical business practices. Unfortunately things trickle down and there are some good people here that get negative remarks and do things out of fear of losing their jobs, but the main cancer at this dealership is Ron. He will lie, try to convince you away from the facts, will not disclose information you are entitled to when purchasing a car, will not even provide the information for new owner to be able to utilize apps and features paid for and included in car. Similarly, he will refuse to provide ALL of the equipment necessary to utilize the paid for additional features of the car (NAV, ATT Sim, any of the peripherals to the cars installed systems). Ron even refused to provide the Audi detailed service history on this car, even when it was 90% serviced at this dealer. Used the privacy excuse when they can easily print copy excluding previous owners information on copy, but is the detail of what was done each visit, mileage, parts changed, fluids changed, services performed, etc. Car already had problems days after purchase. I circled back to request this service history and to address obviously "overlooked" worn parts needing repair. This report could have helped to diagnose the many issues still plaguing this car, and although promised before/after sale, and per Audi/VAG Corp, and in first section of warranty book, included literature with all cars, that this is something buyer should ask for, and dealer needs to provide... Ron does what he wants and refuses. Why...? Possible exposure to known issues with their used cars, maybe masking known major issues, previous problems that they are passing on to someone else? Not certain, but raises a lot of red flags especially when advertiser and sold car under the pretext and documented communication that the car had services already completed up through a certain listed Audi maintenande schedule, and this car was not, far from it and this was absolutely false advertising. They quickly eliminated any online presence or history of the car listing, I had printed and saved it before they did this but adds to the mystery of their actions and behaviors. They also ran my credit without my authorization. I told them not to specifically as I was in a move and did not want another credit check on my account and I was paying cash for the vehicle, which they knew they knew! I refused to fill out the form the sales person filled out the form extremely brief, with wrong information and I got a credit ding and it hurt my credit score as a result. I was made to sign the document after the fact, unknowingly, and at the time of signing, after closing time, very rushed, pressure, I was very surprised and frustrated. I was forced to sign a lot of things that I was uncomfortable with but of course nobody of management level was still there that could help remedy the situation and quite frankly I just wanted to get the done deal and I would deal with these things after the fact. I even made comments on a few documents notating these facts and unfortunately they were shredded and had to be re-printed and I had to re-sign and although Joyce was unhappy with me, it wasn't her fault she's being forced to do these things. I made comments on the documents about the credit check, the document about the background/history of the car as I had not been shown that till the very end and did not review and had not been provided the detailed Audi service history which was promised, as well as the add on Starlink. I was not made aware before signing, I did not want, did not need, was not going to pay for.. she shredded pages for me re-sign. Sd I would have to deal with management When they were back in, I signed to finalize. The lack of professionalism lost a lifelong Audi customer...SHAME ON YOU RON.. More

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Excelente and experienced staff. Mario, the lead senior salesperson was incredible. We felt no pressure but received excellent customer service. The entire staff, including managemen Mario, the lead senior salesperson was incredible. We felt no pressure but received excellent customer service. The entire staff, including management worked tirelessly to make sure our experience was nothing short of exceptional. We will be lifetime Audi customers. Highly recommend. Best customer experience my wife and I have encountered. More

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Regrettable- Sadly that's the best word I could use to describe my experience with Audi San Diego, and Ron Mangseth. My experience in purchasing a used Audi, serviced at this dealership almost its enti describe my experience with Audi San Diego, and Ron Mangseth. My experience in purchasing a used Audi, serviced at this dealership almost its entire life, is one I will not repeat. If all the 15+ VW/Audi personal vehicles I have purchased, never have had a neg situation, nothing slightly compares to this damaging transaction. I can relate to almost all of the concerns repeated by countless others disillusioned by Audi San Diego. People able to research, validate and remedy concerns are clearly aware of what the situations are, they are repeated on multiple forums over years and involving the same people, with similar specific areas of concern & all different customers. It can't be the customers who are making all of these mistakes at some point the dealership needs to look within acknowledge and take responsibility for what's been going on, and what they are still doing today. They simply do NOT care! 85% of the hundreds of online concerns I have recently skimmed through, written specifically about Audi San Diego, their senior leadership & lack of support by Audi Customer Service when asked for support, directly correlate to my first hand experience as well. I have been a customer of no less 15 Audi dealerships across the country, never have experienced anything that comes close to this negative experience, ever! Every department mentioned in reviews by others, I had similar neg relations, the root cause is all encompassing. From top down, this dealership is the problem. It is NOT the 100+ customers that wrote reviews online in different online forums like this, or the 100++ customers that remain silent that are to blame. Audi of San Diego is responsible, the comments I can relate with first hand accurate experience and the root to all lead right back to the source. No matter how they try to spin their problems, the facts prove they are responsible. Year after year, the exact same concerns are exposed, yet still today Audi San Diego refuses to acknowledge their poor business decisions & refuses to honestly remedy the problems they knowingly cause. They refuse to make good any promises made, be warned when you are told…"don’t worry, we're going to take care of you…" Simply blowing more smoke, my best interest or doing the right thing is NOT going to happen. Ron/Audi San Diego is more concerned with internal budgets, numbers & the false communication they preach making one believe they have morals, or are a business with an ounce of integrity, than actually following through. My problems would not be present and are a direct result of their dishonesty in regards to what they sell and how they sell it. The root of all go back to what was implied and sold, true condition, inaccurate vehicle history, facts not disclosed when asked and/or at time of sale when legally responsible, "missing" info from 3rd party reports provided as fact at time of sale, not answering specific pre-sale questions truthfully. I would have never purchased this vehicle if they had provided what I had asked from the beginning. The complete service records/parts history is something Audi communicates as needed for a used car sale. It is mentioned in several public online and print, sections within the info Audi provides. Audi San Diego dismisses this important fact with excuses, and says the Audi material is wrong, and that they can't provide this. I now know why (despite them having access to nearly all service records they performed) they didn't provide it, and why they still won't to this day. From what I have managed to piece together, I am spot on with my concerns, the facts don't lie. If I had the complete document 6months ago, it would've prevented the sale. The more I pieced together, the more it exposes the truth and leaves them vulnerable. I took the car in last week, regrettably, after believing in them, giving them another chance, and after a 2 1/2 hour drive each way (the only means in which to communicate is face to face, senior management refuses to show any respect to the customer whatsoever and does not respond otherwise. In hopes they would correct some of what was sold to me as having been done, I have proven the services have not been done & that the car has actually been neglected. They chose to make things worse when the general manager would only argue with falsely assumed lies, rude & disrespectful, incorrect in his rant, still lying & refusing to accept any responsibility. They completed 3 items of lesser importance to the 10+ still not completed, the fault codes present since purchasing the car were still not addressed, and in the end gave me an estimate for $4000 to repair the AC compressor ($1000 is more accurate) that should be fixed by them. This would not have led up to this if the car had properly been maintained and/or problems exposed. They gave it back with brake fluid in puddles in my engine compartment. The service writer mopped up some on the spot, I still soaked up much more after the 2 1/2 hour return, and of course, the car not washed. They are 100% responsible for losing a long time diehard Audi customer. Senior leadership down, they are dishonest, extremely rude, disrespectful and they do not value their customers, or the Audi customer. This is sad and has been a regrettable six month experience. I still only have 2000 miles on the car, spent a few thousand on my own already, countless hours diagnosing & trying to solve the problems myself, facing major problems already with a $4000 estimate, they didn't even fix the things that since I bought the car day one had been an issue, and that have been fault codes all along. Audi San Diego lacks integrity, they are unethical, and operates without concern for the law. I would not purchase from Audi San Diego knowing what I do now. Obviously, this is my own personal experience and opinion, please research and pay attention to the commonalities amongst the reviews for your own opinion. More

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The complete rude attitude of the service manager is insulting. Service writer was great. Good job Scott. If GM Ron Mangseth gave a flying xxxxxx he would have come out and talk to me when I asked t insulting. Service writer was great. Good job Scott. If GM Ron Mangseth gave a flying xxxxxx he would have come out and talk to me when I asked to see him. Instead he gets this survey. If it even goes anywhere. After over a decade working with Audi San Diego. That was my last visit. More

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Audi San Diego sales team did a great job and made the experience so easy! Fernando and the team were thorough and welcoming and they really made the process easy. I felt no pressure at all. experience so easy! Fernando and the team were thorough and welcoming and they really made the process easy. I felt no pressure at all. More

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Best experience ever!Everyone is professional and nice.My sales person Gino was very helpful and all sales team with managers super friendly and will make you feel comfortable. Highly recommend Audi San Dieg sales person Gino was very helpful and all sales team with managers super friendly and will make you feel comfortable. Highly recommend Audi San Diego to everyone who is looking for fun and good experience with professionals. More

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Super easy to work with, the vehicle that I liked was ready to go. ready to go. More

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I bought a 2018 CPO A4, because it went through the "300 point" inspection. I reported a rock chip on the windshield and left thumbweel not working. I was told that I would be scheduled for service for th point" inspection. I reported a rock chip on the windshield and left thumbweel not working. I was told that I would be scheduled for service for them. I also reported finding a USB drive with the previous owner's personal information (home address, email, phone number, etc.). I wanted the service scheduled, so I can return the USB drive. I contacted the sales rep and general manager for a week--no response. So I contacted the previous owner to arrange for me to return the USB drive. I did so on my own time. I reported these issues to Audi USA. Though I have been scheduled for service on the warranty items, I was still not contacted about the concerns I have with how the dealership ignored my diligence to help them improve protecting consumer privacy and making this right. More

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EXCELLENT SERVICE, PROFESSIONAL IN EVERY MANNER. TAMI HUDSON AND RON MANGSETH ARE THE BEST, I DO NOT BELIEVE THEY COULD HAVE BEEN ANY MORE EFFICIENT. THIS IS MY FIRST AUDI, IT WILL NOT BE MY LAST. HUDSON AND RON MANGSETH ARE THE BEST, I DO NOT BELIEVE THEY COULD HAVE BEEN ANY MORE EFFICIENT. THIS IS MY FIRST AUDI, IT WILL NOT BE MY LAST. More

by TOMDHESS Verified Customer Verified Customer

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Dropped my car because of a problem, they thought they solved the problem with just cleaning a panel with damp cloth. They didn’t even check if it was fixed or not, which it wasn’t. They ordered a new par solved the problem with just cleaning a panel with damp cloth. They didn’t even check if it was fixed or not, which it wasn’t. They ordered a new part for me, didn’t contact me for four months to let me know the part is in. When I dropped my car again, nobody calls me or return my call to tell me the status of the service. I reached out to management and left messages, same story, they never followed up with me More

by Audi owner Verified Customer Verified Customer

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