Ron Mangseth | Page 2

We leased our 2019 SQ5 from another dealership through USAA as the best deal ASD could do was about $7k overall above the USAA quote. We were then forced to bring our SQ5 to ASD for the 10k and 20k mile s USAA as the best deal ASD could do was about $7k overall above the USAA quote. We were then forced to bring our SQ5 to ASD for the 10k and 20k mile service (more about the 'forced' part later). While I was in a meeting with a client about his automotive service shop's MRP software, my wife texts me that the 20k mile service was a tad under $800. I showed the text to my client (while trying to control my breathing in order to keep the veins over my temples from exploding). His comment was, "Why would you own an Audi? Didn't you know about their service fees/profit model b/f buying? I thought you would know if anybody would." Score one for client as my street credibility takes a hit real-time... I phoned the Service Manager to learn what type of 'un-obtanium' fluids or Master Technician talents justify 8 Benjamin Franklins for a 1.0 on labor and $50 on materials. She explained that a ~$200 brake fluid bleed was part of the bill as it 'is recommended by Audi'. So living in the most moderate climate, with little moisture in a vehicle that had never been in ABS let alone driven hard, needs a $200 brake fluid service according to Audi (and supported by the service advisor). I directed removal of the brake fluid service and the bill for an oil change came to over $500. Over $500 for an oil change (ok..to be fair...a cabin air filter as well). Again- $500 for an oil change! The Service Manager was quite polite explaining the cost to which my only reply is Audi San Diego should be ashamed for profiting off folks who cannot tell righty-tighty from lefty-loosey. I fully understand the commissions involved with service sales, but it is CLEARLY EVIDENT that Audi San Diego (and parent company, Holman Automotive) prioritize profits over principles. I'm sure the kids in back know what they're doing and your car will get the help it needs; however, I believe folks should know one facet of the story before heading into ASD's service dept. And for the record, the Federal Trade Commission prohibits any automotive manufacturer from requiring vehicle service be completed by said manufacturer's dealerships. This is not what ASD will tell you when you call about the service being done elsewhere...on three different occasions they told me that my warranty would be voided if I took it elsewhere. I then hereby declare this a 'double whammy' against ASD and parent company Holman Automotive. Roll in at your own risk. More

Report | Print

Excellent Audi Dealer Audi San Diego is an excellent dealership both for sales and service. Highly recommend Natasha in sales and Scott in Service. For Audi's this is the Audi San Diego is an excellent dealership both for sales and service. Highly recommend Natasha in sales and Scott in Service. For Audi's this is the place. More

by TOMKING7 Verified Customer Verified Customer

Report | Print

Ferduke Martinez and Lisa Norris made my online Audi purchase a delight. The professionalism and prompt attention to my needs were always priority one. My dealings with them could not have been better. purchase a delight. The professionalism and prompt attention to my needs were always priority one. My dealings with them could not have been better. I thank them for representing the Audi brand and their dealer at a 5 star level. More

Report | Print

Very courteous and professional. Was a relaxed and great overall experience. Won't hesitate to refer them to any friends or family. I didn't feel pressured to sign. Don made sure t Was a relaxed and great overall experience. Won't hesitate to refer them to any friends or family. I didn't feel pressured to sign. Don made sure to explain everything about the loan and right away, took the time to show details of the car and how to use them. More

by shirkeyh Verified Customer Verified Customer

Report | Print

The entire process was painless. Excellent customer service in a friendly, in hurried environment. Anthony P was incredibly helpful, and patient, and Lisa in finance was easy to work with. They have service in a friendly, in hurried environment. Anthony P was incredibly helpful, and patient, and Lisa in finance was easy to work with. They have a great team. More

by RAGEANDJAYBELS Verified Customer Verified Customer

Report | Print

Service department customer service is awful. Two texts today, six calls in answered and talking to two people in sales that said they would go back and talk to service no response. Including the message today, six calls in answered and talking to two people in sales that said they would go back and talk to service no response. Including the message that I left for the manager. I was told he was too busy closing some deals and he would call me back. No response. . More

by CHOPTODD1 Verified Customer Verified Customer

Report | Print

Terrible customer service not because of the front line employees but instead it is the management. Car not washed after service delayed service and no rental employees but instead it is the management. Car not washed after service delayed service and no rental More

by A_BARH Verified Customer Verified Customer

Report | Print

Ron Rocked Was fortunate enough to work directly with the GM (Ron) and had a phenomenal experience. Fadi and Anthony were great as well. Very pleased with how th Was fortunate enough to work directly with the GM (Ron) and had a phenomenal experience. Fadi and Anthony were great as well. Very pleased with how things ultimately went. More

by SAGAL Verified Customer Verified Customer

Report | Print

Sold me a defective car then refused to fix it on their own. Worst dealership ever! Go to Audi Escondido instead. I will never buy another car here. own. Worst dealership ever! Go to Audi Escondido instead. I will never buy another car here. More

by mjimenez Verified Customer Verified Customer

Report | Print

Mario, was amazing great sales person. Would recommend him and your dealership to all my friends and family. Everyone at the dealership was awesome. Also Joyce... him and your dealership to all my friends and family. Everyone at the dealership was awesome. Also Joyce... More

by BETTYZAMORA1980 Verified Customer Verified Customer

Report | Print