Ron Baron

Best experience I have had in buying a car. Lewis was my salesman and he took his time with me and no pressure at all. Lewis was my salesman and he took his time with me and no pressure at all. More

Report | Print

Juan Hernandez was awesome in helping me with my used car purchase and all issues…Thank You Juan! purchase and all issues…Thank You Juan! More

Report | Print

it is always a pleasure to talk to Alfred ,always in a great mood this was the forth or fifth vehicle he has sold us over the last 10 years. I just call him up and tell what we are looking for and he a great mood this was the forth or fifth vehicle he has sold us over the last 10 years. I just call him up and tell what we are looking for and he always works with us on all aspect of the deal we are looking . great job Alfred Again More

Report | Print

Outstanding buying experience. I have purchased multiple vehicles from Five Star Ford in NRH and have always been treated with the upmost respect and professionalism. I’ve never be I have purchased multiple vehicles from Five Star Ford in NRH and have always been treated with the upmost respect and professionalism. I’ve never been haggled over pricing and it has always been transparent. My sales representative of choice are Chrystal Sanders and John Little. They work as a team and offer an abundance of knowledge. Their service department has always taken great care of our vehicles for warranty work and service. More

Report | Print

Great Service Team We had an awesome experience recently with the service team at 5 Star. There was an issue with a previous recall, Debbie Holliday helped us initiall We had an awesome experience recently with the service team at 5 Star. There was an issue with a previous recall, Debbie Holliday helped us initially, was very, very helpful, as well as polite and respectful in steering us in the right direction. Ron, Service Advisor, then took over. He was simply awesome in getting us the help we need and a fix for our issue. We thank everyone involved for their efforts and kindness. Samantha and Patti More

Report | Print

Excellent Customer Service This was the easiest car purchase I have ever made in my life. Customer Service was outstanding. So easy and no hassle. Thank you Rick! This was the easiest car purchase I have ever made in my life. Customer Service was outstanding. So easy and no hassle. Thank you Rick! More

Report | Print

Not just another number I purchased a new 2018 F150, subsequently the engine failed two weeks after purchase. The dealership did a great job in keeping in contact with me, I purchased a new 2018 F150, subsequently the engine failed two weeks after purchase. The dealership did a great job in keeping in contact with me, although the parts were hard to get from Ford, due to the truck being so new, They were finally able to get the new engine and get it installed, however during testing there was some kind of failure with the new engine. I met with Joshua Fichter, the dealership's general manager, and he immediately went to work on getting me a new truck. I dealt with Robert Morgan - service director, Johnny Tisdale -service drive manager, Ezra McDaniel - service advisor and two other advisors Ron Baron and Odie Terry. Everyone was very understanding and did everything to make a bad situation as pleasant as it could be. They really made me feel like my business mattered even though they are a very high volume dealer, I never felt like I was just a number to them. They empathized as if it was them in my situation and did everything within there control to make me happy. At no time did I ever feel like the dealership did anything wrong, I was just the person in a bad situation. I can't stress enough how important the general manager, Joshua Fichter made me feel as thought my business and satisfactions were of the utmost importance. They have proven that when you have a legitimate problem they are in the trenches fighting for their customers to make it right. That is why they have earned my highest respect and a customer for life. Many individuals could have found all the bad in this situation, but Five Star Ford, North Richland Hills, worked so hard on my behalf there was no way I had any room to complain. Thank you again; Joshua Fichter, Ezra McDaniel, Robert Morgan, Johnny Tisdale, and the additional service advisors Odie Terry and Ron Baron for making me feel like a valued customer! More

Report | Print

Best experience we've had in purchasing a new vehicle. From sales to finance to service, the employees we worked with were the best experience we have ever had with both purchasing a new vehicle and having From sales to finance to service, the employees we worked with were the best experience we have ever had with both purchasing a new vehicle and having a vehicle serviced. Customer service is very important to us, and it is apparent that it is extremely important to 5 Star Ford. The staff were courteous, friendly, and very professional. It is refreshing to find a company who truly care and strive to satisfy customers. We highly recommend 5 Star to others and will continue to patronize them with our vehicle needs. More

Report | Print

Ron Baron's Service Magic The special needs of my C-Max energi plug-in-hybrid electric vehicle were well-served by Ron Baron and his staff at Five Star Ford in North Richland H The special needs of my C-Max energi plug-in-hybrid electric vehicle were well-served by Ron Baron and his staff at Five Star Ford in North Richland Hills Texas. When they have finished touching the car, it is like new again. More

Report | Print

No customer service We took a company truck over to be worked on we were about 20 cars back and had about 20 behind us. We waited in line about 35-40 minutes and all the We took a company truck over to be worked on we were about 20 cars back and had about 20 behind us. We waited in line about 35-40 minutes and all the cars and trucks in front of us and behind us were taken care of before us. Then service could not get our truck repaired and we couldn't get any answers. Finally after about a week and a half we did get our truck back. I was looking for a truck so I ask about a truck on the lot and liked it. I gave the salesman all my information and told him where I needed to be and if he could get there on payments I would buy the truck. I was contacted and told I qualified for the truck and sent all the required paperwork to Five Star Ford. We agreed that I could come in at 5:00 pm and pick up the truck. When I arrived I was told the truck had sold. Then I was told to sign the papers and I could buy it from under the man who had just bought it! That is just not right. Kind of underhanded to customers.I agreed to drive another truck and liked it and told them where I needed the payments to be and we could not reach an agreement. The salesman was GREAT he did everything he could to make a deal work and was very nice.The interest rate they told me the best they could get was 10%. I did not buy the truck because we were about 100.00 dollars to high on the payment. The next day i did buy a truck at another Ford Dealer about 10 miles away from 5 Star and it was even more than the one at 5 Star and my payments were right where they needed to be and my interest rate is 4.95%. Just a little bit of effort goes a long way. I have always been a Ford person and hope to continue to be.dealer and will continue to buy Ford. More

Report | Print