Roland Stallbaumer | Page 8

It was great as always I always get great service at the dealership. This is why I keep coming back for maintenance. I could go elsewhere but I trust all the staff here. Wil I always get great service at the dealership. This is why I keep coming back for maintenance. I could go elsewhere but I trust all the staff here. Will continue to come back!! More

by Linda53 Verified Customer Verified Customer

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Amazing service Always bring my cars here. Love the service department and the service guys always have smiles on their faces. Will continue to bring my cars back eve Always bring my cars here. Love the service department and the service guys always have smiles on their faces. Will continue to bring my cars back every time! More

by HappyFordCustomer Verified Customer Verified Customer

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Very fine Service dept took good care of my vehicle prompt service in a timely matter Steve takes good care of my vehicle check all parts and let’s me know when Service dept took good care of my vehicle prompt service in a timely matter Steve takes good care of my vehicle check all parts and let’s me know when parts are needed More

by Mpottorf Verified Customer Verified Customer

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Service Had a mix-up in getting the service work done in a timely manner but once the issue was realized the service manager saw that it was taken care of imm Had a mix-up in getting the service work done in a timely manner but once the issue was realized the service manager saw that it was taken care of immediately. He was honest, polite, and made it right. I'll be back. Thanks! More

by Lilllylu Verified Customer Verified Customer

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Ford Service Great service! Very friendly service department always has the vehicle ready on time and the job is completed satisfactorily nice work. Will be back Great service! Very friendly service department always has the vehicle ready on time and the job is completed satisfactorily nice work. Will be back and ready for next time More

by eanorth Verified Customer Verified Customer

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Professional service much appreciated. I bring my vehicle to Rollie Stallbaumer when it needs anything. He is very knowledgeable and polite, very professional. He makes the visit worth your I bring my vehicle to Rollie Stallbaumer when it needs anything. He is very knowledgeable and polite, very professional. He makes the visit worth your time. Ask for him! More

by Nate_Stang Verified Customer Verified Customer

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Great coustomer service This dealership is a great place to take your vehicle and have service work done. Rolland was a very helpful and super informative service advisor. This dealership is a great place to take your vehicle and have service work done. Rolland was a very helpful and super informative service advisor. More

by Ezguy123 Verified Customer Verified Customer

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Frustrated The last two service visits have been frustrating. The first time my car was difficult to diagnose the problem with the breaks and we had issues with The last two service visits have been frustrating. The first time my car was difficult to diagnose the problem with the breaks and we had issues with my husband being picked up and told it was ready. When in reality the car was not ready. We decided that we were not going to use Laird Noller again, but I do have brand loyalty and my family has used Laird Noller for years (in Lawrence). So I figured we should be ok for an oil change and the close proximity to my work was a bonus. I made an appointment for 8am on 11/2 for the oil change and rode the curtesy car to work. Things went well! Unfortunately, my child was sick at school. I called the shop at 1:04pm to arrange pickup and to get my car. The service dept said it wasn’t done yet but they could see about moving it up. At this point I told them I needed picked up and needed my car as my child is my priority. I waited for the car and at the 45 min mark I called the shop. Spoke to a staff memember and they said the car driver had left “10 min ago in a real hurry and I will check on it.” I explained that I was less than 10 min away and had not seen the driver yet. At 2:04pm the driver arrived. I had resigned that my personal emergency is not not the dealer’s emergency and resigned that I shouldn’t be upset. When I got in the car I asked the driver when he was notified to pick me up and he said “2pm when I got back from lunch.” At this point I was frustrated. I voiced my frustration with the Service Staff. They kindly worked with me and I appreciate that, but I still truely feel that the communication and processes failed in my recent Laird Noller visits. More

by er_ka06 Verified Customer Verified Customer

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Quick oil change I recommend calling for a service appointment - even if it's just an oil change. Noller's always follows up with an email confirmation of your date I recommend calling for a service appointment - even if it's just an oil change. Noller's always follows up with an email confirmation of your date & time.. More

by joezima47 Verified Customer Verified Customer

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Roland Stallbaumer is Elite Top Notch service and honesty. Only place I take my Ford vehicles for service and sales. Always spot on and treated with full respect and honesty. Top Notch service and honesty. Only place I take my Ford vehicles for service and sales. Always spot on and treated with full respect and honesty. More

by nabutler Verified Customer Verified Customer

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