Roland Hayes

I was originally very unhappy with the work completed on my vehicle at this dealership. Once Rob returned to work he rallied the service team to get my vehicle fixed the way I had expected and got everythin my vehicle at this dealership. Once Rob returned to work he rallied the service team to get my vehicle fixed the way I had expected and got everything turned around. Thank you Rob and the Service Team. More

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Roland Hayes is the best! Fantastic Service Representative at Suburban Ford. He keeps you informed at all times. Always returns your calls promptly and keeps you updated with Fantastic Service Representative at Suburban Ford. He keeps you informed at all times. Always returns your calls promptly and keeps you updated with service issues. Roland's awesome, a real nice guy that takes great care of his customers. More

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Service department is very busy, however Roland does a good job with customer service. 5 stars 👍 good job with customer service. 5 stars 👍 More

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Roland was very helpful and honest regarding getting my F150 starter replaced and truck back to me. F150 starter replaced and truck back to me. More

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Your Review: Very pleasant. 2012 Ford Focuses are lemons. Defective drive trains. Have driven mine only 51,000 miles. Two clutch replacements, TCM, software, sensors. Cost me $6 2012 Ford Focuses are lemons. Defective drive trains. Have driven mine only 51,000 miles. Two clutch replacements, TCM, software, sensors. Cost me $670 to have a sensor replaced 500 miles ago. Last week another sensor went bad. Mike Stoijadinov felt sorry for me. Was able to apply some type of Ford credit. This repair cost me $0. Thanks Mike! More

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I have purchased from this dealer for over 45 years they have treated me right so we keep coming back. WE will buy a new edge in the spring 2024 have treated me right so we keep coming back. WE will buy a new edge in the spring 2024 More

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The service department always works hard to get my vehicles in and the issues handled. vehicles in and the issues handled. More

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Service appointments dont mean much. Loaner car was not adequate. I dont feel we recieved quality service from the techs. Pro-active information from the service writer was non-existant. Loaner car was not adequate. I dont feel we recieved quality service from the techs. Pro-active information from the service writer was non-existant. The dealership service department doesnt answer the phone or voicemails. Not a spectacular visit at all. All items were not reviewed in the five days they had our vehicle. It wasnt a big list of items. Less than five items. More

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Amazing service. So easy to work with and they made the process stress free. I highly recommend them! So easy to work with and they made the process stress free. I highly recommend them! More

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Very poor customer service. Service area does not answer their phone and did not call me at all on the day I dropped off my vehicle for new brakes I had to wait over a week to Service area does not answer their phone and did not call me at all on the day I dropped off my vehicle for new brakes I had to wait over a week to get an appointment then it took 2 days for new brakes and rotors. Nothing was done the first day, why bother making an appointment if car is just going to sit there and no one communicates with you, if only they would have called since the phones don’t get answered. Spoke to mgr when picking up car, he apologized but offered no renumeration More

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