Roland Barthlett

It’s hard to rate Ferman Chevrolet due to the lack of consistency when it comes to good customer service in multiple areas, excellent customer service would be too far to reach from my experience . It st consistency when it comes to good customer service in multiple areas, excellent customer service would be too far to reach from my experience . It starts from sales and trickles throughout the dealership to the service department . Everyone starts out strong with hello but falls through on communication and follow up process. I’ve found myself having to go to multiple people because the one person I’m working with does not return calls or never around. Then when I see them in person, they give a sorry excuse. Excuses only satisfies those who tell them! My leasing experience started out good with my sales person, however once I committed to purchasing the 2025 Blazer, I was sent home with the plastic left on the backseat headrest, the floors were never vacuum they placed paper floor mats over the dirt from previous test drivers, other people finger prints all over the inside. Therefore I can only assume they never cleaned the inside only wash the outside and put Armor oil on the tires and said they had it washed up and cleaned out. I fell short for not checking behind what I was told since it was 9pm and the next day was Thanksgiving. When I did make contact with my sales person on Friday he was out sick. I can say my sales person once he came back from being out sick he has tried to smooth out the situation however when he pass the ball to the service department they drop the ball. More

by Kmartin Verified Customer Verified Customer

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Was very attentive to my needs, and also didn't push me into something that I didn't want into something that I didn't want More

by shortys068 Verified Customer Verified Customer

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Roland, my sales representative Was awesome. He was able to set me up with the car that I was happy with and excited to drive home and in the finance department was able to get me out of there i He was able to set me up with the car that I was happy with and excited to drive home and in the finance department was able to get me out of there in decent time. I would definitely go there again to purchase a car or a truck move. Overall experience was great. No complaints from Myself. Thanks guys. I appreciate everyone’s help. Sincerely, Vincent D. More

by Vinny D Verified Customer Verified Customer

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I had a great low pressure experience with Roland. I will use him for any future purchases. I will use him for any future purchases. More

by krdj67 Verified Customer Verified Customer

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I have been dealing with Ferman Chevrolet for some years now. Great sales team I appreciate everything Roland has done now. Great sales team I appreciate everything Roland has done More

by mrstanleywilson Verified Customer Verified Customer

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The entire dealership was awesome and so caring of their customers. Very easy car buying experience! Thank you customers. Very easy car buying experience! Thank you More

by Marklisa.benitez Verified Customer Verified Customer

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Awesome as always! !!! Got us into 2 brand new cars thanks to the team!! Family dealer !!! Got us into 2 brand new cars thanks to the team!! Family dealer More

by corinne863 Verified Customer Verified Customer

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Very helpful, good with figures curiouser respectful knew thier cars well.took time to explain the sale knew thier cars well.took time to explain the sale More

by fpereztechman Verified Customer Verified Customer

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Very pleased with the service provided by Cody definitely the best salesman I have ever met the best salesman I have ever met More

by Manuel Altuve Verified Customer Verified Customer

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This is good company i appretiatted evwry one who help us thanks every one great thanks every one great More

by fazalahmadzeeshan Verified Customer Verified Customer

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