Roger Hess

Good service. Helpful and informative. Treated me with respect. I'll continue to have car serviced there. Helpful and informative. Treated me with respect. I'll continue to have car serviced there. More

by DELPSTAR Verified Customer Verified Customer

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The worst experience. My car was in shop 4 times for same problem. Initially said car needed rear door actuators for fob to properly own & close doors. This was $1300 and My car was in shop 4 times for same problem. Initially said car needed rear door actuators for fob to properly own & close doors. This was $1300 and problem was unchanged . Last visit car was in shop for 6 days & they finally decided electric module needed replacement for additional $800. During the multiple visits I. Called or texted approximately 15 times to see progress on car. They never called or texted me with status. I called manager to tell him his service department was terrible & never updated me. He said they were great & would make sure they called immediately. Of course they never called. Finally on day 6 I drove 40 minutes to get update & at that time said something was wrong in electrical system that couldn’t track down so ordered a new electrical module for $800. Part was due in 3-5 days but turned out it was not arriving for 9 days & car was being transported north in 7 days without the new electric module. I was planning on replacing car in fall & assure you I will never look at a Mazda More

by DANIEL.MCDONALD1 Verified Customer Verified Customer

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Roger provided me efficient and informative service. I was provided my oil change and filter and vehicle inspection. It was recommended that I change my air filters which I have done on my own. Naples M I was provided my oil change and filter and vehicle inspection. It was recommended that I change my air filters which I have done on my own. Naples Mazda has never attempted to add on additional repairs or services. I appreciate the straightforward honest service I receive from Roger and his service team at Naples Mazda. More

by KEVINKNEAL Verified Customer Verified Customer

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It was my first time at Naples Mazda for service on my car and the Customer Service was great. car and the Customer Service was great. More

by LissetteC Verified Customer Verified Customer

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One hour and 45 minutes for just an oil change is absurd. Also, it sat in the service bay because the service tech didn’t know how to drive a stick shift, so couldn’t bring it out when he finally finished! Also, it sat in the service bay because the service tech didn’t know how to drive a stick shift, so couldn’t bring it out when he finally finished! More

by SOPHIEROSE1720 Verified Customer Verified Customer

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Very Friendly & knowledgeable. Very helpful in printing out my warranty information. Looking forward to my next visit! Very helpful in printing out my warranty information. Looking forward to my next visit! More

by jillmartingolf Verified Customer Verified Customer

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Excellent Service from the very beginning. I was in and out within an hour and felt like I got all my answers and my car was serviced. Thank you. I was in and out within an hour and felt like I got all my answers and my car was serviced. Thank you. More

by KATRINA.S0 Verified Customer Verified Customer

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The AI scheduling needs a little work but Hess got me fixed up and filled in AIs gap fixed up and filled in AIs gap More

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It’s easy to buy a car at Naples Mazda. Bill do a great job helping us. Bill do a great job helping us. More

by scottquigley1011 Verified Customer Verified Customer

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Manager didn't care. Was told service would be 1 hour they took car 2 hours later. Wanted estimate was told it would cost $200. Defective screen which was documented a Was told service would be 1 hour they took car 2 hours later. Wanted estimate was told it would cost $200. Defective screen which was documented all over internet callously dismissed. Recalled up to 2016 not 2017. No apologies. Navigation system wouldn't load when car picked up took awhile until they disconnected/ reconnected battery. Again no apology. Will never go to again More

by Lizzardo Verified Customer Verified Customer

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