Rodney McKinley

Had a wonderful experience with Anthony buying my son a used Camry they had. Anthony made sure I was taken care of and that I walked out paying the right price. Would absolutely do business with them again used Camry they had. Anthony made sure I was taken care of and that I walked out paying the right price. Would absolutely do business with them again More

by cjjacksong Verified Customer Verified Customer

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i recently purchased a vehicle from this dealership, but unfortunately my experience with the salesperson, Tony, was extremely disappointing. From the beginning, Tony seemed visibly annoyed that I was aski unfortunately my experience with the salesperson, Tony, was extremely disappointing. From the beginning, Tony seemed visibly annoyed that I was asking questions about the vehicle. As a customer making a major financial decision, asking questions should be expected -- but instead of being helpful, he came across as impatient and uninterested in assisting me. I requested copies of the safety inspection, multi-point inspection, and service intake inspection multiple times. No one in the department provided them. Instead, Tony told her to "just look at the Carfax" and handed me a piece of paper showing only that an oil change had been done, which did not address my concerns. As of now, we are still requesting copies of these inspection reports and have yet to receive them. The sales department itself was cramped inside a small portable office with several people present. When Tony asked for my Social Security number, I said she was uncomfortable saying it out loud in front of everyone and politely asked if I could type it in instead. He responded by slamming the keyboard down in front of me as if my request was an inconvenience. That behavior was completely unprofessional. i continued asking reasonable questions about the vehicle, but Tony still seemed unfriendly and disengaged, almost as if he didn't want to sell the car to me. At one point, he presented a document titled "We Owe / You Owe" that was blank and asked me to sign it. I understandably said I would prefer to wait until it was filled out before signing. No one should ever be expected to sign a blank document. Despite my hesitation, I felt pressured to sign it, and Tony made faces toward another salesperson while doing so. The entire situation felt uncomfortable and unprofessional. Although I ultimately purchased the vehicle, the experience left a bad impression. I want to clarify that this issue is not about "feeling unhappy" after the purchase -- it is about the way the transaction was handled and the lack of professionalism shown during the process. At no point were we provided copies of the safety inspection, multi-point inspection, or service intake inspection reports, despite requesting them multiple times. Being told to "just look at the Carfax" and being handed a document showing only an oil change does not substitute for the actual inspection documentation we requested. We are still waiting to receive those records. Additionally, the concern was never about repairs being completed. It was about transparency and professionalism. Slamming a keyboard when a customer asks to protect her Social Security number, presenting a blank "We Owe / You Owe" form for signature, and making visible gestures to other staff during the process are not behaviors that reflect a customer-focused environment. Saying "you should not have purchased the vehicle" overlooks the pressure and discomfort created during the transaction. Customers should not have to choose between walking away from a vehicle they want and tolerating unprofessional treatment. We are simply asking for accountability and the inspection documentation that was requested. We hope management will take this feedback seriously so that future customers do not have a similar experience. This is all they had to provide us & with getting frustrated. mind you 5 years ago they would provide the documentation of the inspection no problem, no they REFUSE. Sound shady. Family Kia of St. Augustine (Owner) 4 hours ago I am sorry you feel this way about your experience here; and we certainly do not want our customers to feel this way. However, we did provide all the repairs on the vehicle as you requested. If you were not happy with what we provided, you should not have purchased the vehicle. Again, we apologize that you were not happy with your experience. More

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Had a great time buying my brand new car I love it it was a super fast experience thank you so much a super fast experience thank you so much More

by JAIDACHASIDYH20 Verified Customer Verified Customer

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They were easy to work with, and ultimately I ended up driving out of the dealership with the car I wanted at the price I wanted for my daughter. Three things that I wasn't super thrilled with. 1) didn't driving out of the dealership with the car I wanted at the price I wanted for my daughter. Three things that I wasn't super thrilled with. 1) didn't fill the gas tank up and it was close to being empty. 2) didnt have delivery available for the car. 3) only included one key fob, so now I have to pay roughly $150 to get a second one. More

by JL80 Verified Customer Verified Customer

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This is the second KIA I have purchased from Robert Johnson. He is a wonderful salesman and very helpful. Plus he makes himself available after the fact if you have any questions. Johnson. He is a wonderful salesman and very helpful. Plus he makes himself available after the fact if you have any questions. More

by ROUSLEY60 Verified Customer Verified Customer

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Always friendly and trustworthy. Great service. That is good thanks. See ya next time. Bye Great service. That is good thanks. See ya next time. Bye More

by aidan13133 Verified Customer Verified Customer

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They were on time very polite and good customer service thank you and for the car wash thank you and for the car wash More

by gerdamcmullin Verified Customer Verified Customer

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Anthony was great. I absolutely appreciated all the work he put into getting me into a vehicle. He was thoughtful and considerate and did a great job. I absolutely appreciated all the work he put into getting me into a vehicle. He was thoughtful and considerate and did a great job. More

by wontenay123 Verified Customer Verified Customer

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Best customer service on the planet ! !! Amazing how much they actually care about People wonderful!!!! Great People !! Amazing how much they actually care about People wonderful!!!! Great People More

by halvorsenauto Verified Customer Verified Customer

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Everyone was very nice. Destiny was huge asset to the experience. The Vehicle delivery was spot on and easy. Destiny was huge asset to the experience. The Vehicle delivery was spot on and easy. More

by cconner2 Verified Customer Verified Customer

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