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Rocky Fanella

Overview Reviews (81)

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Rocky Fanella

Rocky Fanella | Page 7

Quick Lane Manager

Highland Park Ford Lincoln

1333 Park Avenue West
Highland Park, IL 60035

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4.8

81 Reviews

Overview Reviews (81)

4.8

81 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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81 Reviews of Rocky Fanella

September 20, 2025

Dealership Rating

Employee Rating

Very nice and professional people very polite everything on time place was very neat and clean on time place was very neat and clean More

by nightjourneylimo

Verified Customer

Service Price Transparency

Workmanship

Service Time

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Recommend Dealer

Yes

Other Employees Tagged: Frank Pamimtuan, Adam George, Michael Hedrick

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Sep 22, 2025 -

Highland Park Ford Lincoln responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 19, 2025

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HP Ford’s Team was proactive with communication! Their team was very helpful, professional, and knowledgeable! Their team was very helpful, professional, and knowledgeable! More

by DEZWITTE

Verified Customer

Service Price Transparency

Workmanship

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Recommend Dealer

Yes

Other Employees Tagged: Chris Fanella, Frank Pamimtuan, Adam George, Michael Hedrick

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Sep 22, 2025 -

Highland Park Ford Lincoln responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

September 19, 2025

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Always the best service very professional and well trained staff. I always recommend Highland Park Ford Lincoln for their vehicle purchase and service. trained staff. I always recommend Highland Park Ford Lincoln for their vehicle purchase and service. More

by SIMONSLIMO

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Frank Pamimtuan, Adam George

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Sep 21, 2025 -

Highland Park Ford Lincoln responded

Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Please let us know if there is ever anything else we can do for you! Safe travels!

September 15, 2025

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Came from another dealer 6 months after I purchased my vehicle and am EXTREMELY SATISFIED with their service team. I was dealing with a gentleman named Steve and he has since retired. I am dealing with a vehicle and am EXTREMELY SATISFIED with their service team. I was dealing with a gentleman named Steve and he has since retired. I am dealing with a young man Making me now and he also doesn’t miss a beat. If Your Looking To Buy Or Lease Or Service A Vehicle I highly recommend’Highland Park Ford!!!! More

by Thesslurie@gmail.com

Verified Customer

Service Price Transparency

Workmanship

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Recommend Dealer

Yes

Other Employees Tagged: Michael Hedrick

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Sep 16, 2025 -

Highland Park Ford Lincoln responded

Hi, your comments keep us motivated and working hard for all our guests! Thanks for your business! Take care!

September 13, 2025

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Rocky took great care of us…and our Ford Focus. We felt respected and understood every step of the way We felt respected and understood every step of the way More

by lynndonruber

Verified Customer

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Recommend Dealer

Yes

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Sep 16, 2025 -

Highland Park Ford Lincoln responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Highland Park Ford, we value our customers and we look forward to seeing you on your next visit. Take care!

September 13, 2025

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Rocky was extremely helpful and went out of his way to help me. I will definitely be back. help me. I will definitely be back. More

by RK

Verified Customer

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Recommend Dealer

Yes

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Sep 16, 2025 -

Highland Park Ford Lincoln responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! At Highland Park Ford, we value our customers and we look forward to seeing you on your next visit. Take care!

September 13, 2025

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Stopped by for a quick oil change, super fast, easy and fair pricing. No upselling, just got it done right fair pricing. No upselling, just got it done right More

by JUKUTUM

Verified Customer

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Recommend Dealer

Yes

Other Employees Tagged: Frank Pamimtuan, Matt Price, Adam George, Michael Hedrick

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Sep 14, 2025 -

Highland Park Ford Lincoln responded

Hi, we are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!

September 12, 2025

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Service writer Christopher Fanel was excellent. I would rate him highly. I don’t need these four more words. Nothing else to say. I would rate him highly. I don’t need these four more words. Nothing else to say. More

by geneshepp

Verified Customer

Service Price Transparency

Service Time

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Recommend Dealer

Yes

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Sep 14, 2025 -

Highland Park Ford Lincoln responded

We are happy we could make your experience a positive one! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

September 12, 2025

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Excellent service, helpful Recall repair was a time bomb waiting to go off Thanks loads bomb waiting to go off Thanks loads More

by ameshlopek

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Sep 14, 2025 -

Highland Park Ford Lincoln responded

We are happy we could make your experience a positive one! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

September 07, 2025

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Excellent and fast service really happy that Highland park Lincoln always take care of me! park Lincoln always take care of me! More

by rudhmendez

Verified Customer

Service Price Transparency

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Recommend Dealer

Yes

Other Employees Tagged: Chris Fanella, Frank Pamimtuan

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Sep 12, 2025 -

Highland Park Ford Lincoln responded

Hi, thank you so much for your positive comments about Highland Park Ford! We are always more than happy to assist you if anything else comes up. Take care!