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Rocky Fanella

Overview Reviews (81)

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Rocky Fanella

Rocky Fanella | Page 3

Quick Lane Manager

Highland Park Ford Lincoln

1333 Park Avenue West
Highland Park, IL 60035

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4.8

81 Reviews

Overview Reviews (81)

4.8

81 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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81 Reviews of Rocky Fanella

December 10, 2025

Dealership Rating

Employee Rating

They did a great job! I needed a new wins shield wiper they fixed it. I needed a new wins shield wiper they fixed it. More

by themargarets

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Frank Pamimtuan, Adam George, Michael Hedrick

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Dec 11, 2025 -

Highland Park Ford Lincoln responded

Hello, thank you for leaving such a great review and high star rating. Safe travels!

December 07, 2025

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Employee Rating

Everyone was very knowledgeable and pleasant to work with. The service manager sat down with me and explained what additional work needed to be done on my car and how much it would cost. with. The service manager sat down with me and explained what additional work needed to be done on my car and how much it would cost. More

by CADELMAN15

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Dec 08, 2025 -

Highland Park Ford Lincoln responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Safe travels!

December 06, 2025

Dealership Rating

Employee Rating

Great, fast service Top notch mechanics , very professional Will continue to highly recommend Your establishment professional Will continue to highly recommend Your establishment More

by Pops@659

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Chris Fanella, Frank Pamimtuan, Michael Hedrick

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Dec 07, 2025 -

Highland Park Ford Lincoln responded

Hi, we are very happy to have provided you with such a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

December 04, 2025

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They provide excellent service and a very courteous staff and have a very comfortable waiting area. staff and have a very comfortable waiting area. More

by BUDDREM

Verified Customer

Service Price Transparency

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Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Frank Pamimtuan, Adam George, Michael Hedrick , Barry Jacobson

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Dec 05, 2025 -

Highland Park Ford Lincoln responded

Hi, thank you for taking the time to notice those efforts and for leaving such an awesome review! If there is anything else we can do to assist you, please let us know! Take care!

December 01, 2025

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Employee Rating

Good service Ollie the time friendly the price is competitive and rally Nice perfect job thank you competitive and rally Nice perfect job thank you More

by Abiye Geda

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Frank Pamimtuan, Adam George, Michael Hedrick

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Dec 02, 2025 -

Highland Park Ford Lincoln responded

Hi, we are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!

November 29, 2025

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Employee Rating

Mike was very friendly and listened. I went there for two new tires that Mike ordered for me and th tires arrived when he said they would and I was in and out under two hours. The serv I went there for two new tires that Mike ordered for me and th tires arrived when he said they would and I was in and out under two hours. The service manager is great too. I am moving out of the area and asked for recommendations near where I am moving and he rattled off three locations nearby for me to try. Didn't try to hard sell me on coming all the way back to his place. Just made the recommendations. More

by John Ford Car Owner

Verified Customer

Service Price Transparency

Workmanship

Service Time

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Recommend Dealer

Yes

Other Employees Tagged: Michael Hedrick

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Nov 30, 2025 -

Highland Park Ford Lincoln responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Please let us know if you have any additional questions about services you received and thank you again for choosing Highland Park Ford!

November 27, 2025

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Employee Rating

Everyone was professional from the moment that I arrived. The service was done quickly and also tech performed a complimentary multi point inspection and washed my truck. The service was done quickly and also tech performed a complimentary multi point inspection and washed my truck. More

by FRANKDASTICI

Verified Customer

Service Price Transparency

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Recommend Dealer

Yes

Other Employees Tagged: Frank Pamimtuan

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Nov 28, 2025 -

Highland Park Ford Lincoln responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

November 26, 2025

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Great service. .people are nice and helpful, I live in Chicago but I go there because great service .people are nice and helpful, I live in Chicago but I go there because great service More

by adammenk

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Frank Pamimtuan, Adam George, Michael Hedrick

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Nov 27, 2025 -

Highland Park Ford Lincoln responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

November 22, 2025

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Thanks so much for the whole team at highland park Lincoln specially Chris(director of services). Mike,Adam and Mike in parts. Previously I had very bad experience with Steve in service but now I am Lincoln specially Chris(director of services). Mike,Adam and Mike in parts. Previously I had very bad experience with Steve in service but now I am very much satisfied with their work More

by Premier

Verified Customer

Service Price Transparency

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Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Frank Pamimtuan, Adam George, Michael Hedrick

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Nov 24, 2025 -

Highland Park Ford Lincoln responded

Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 19, 2025

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The work is always top quality and the service is smooth and efficient. The staff is friendly and professional. and efficient. The staff is friendly and professional. More

by balanofft

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Nov 20, 2025 -

Highland Park Ford Lincoln responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!