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Rocky Fanella
Rocky Fanella at Highland Park Ford Lincoln

Rocky Fanella

Quick Lane Manager

Highland Park Ford Lincoln

1333 Park Avenue West
Highland Park, IL 60035

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4.8
73 Reviews
4.8

73 Reviews

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73 Reviews of Rocky Fanella

February 04, 2026

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Employee Rating

Best price a excellent service and always rendered help if you need one and check on your to make sure you are happy with their services More

by ykbabioye
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank Pamimtuan, Adam George, Michael Hedrick, Gavino Mora

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Feb 06, 2026

Highland Park Ford Lincoln responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is ever anything else we can do for you! Safe travels!

January 16, 2026

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Employee Rating

Good service, pleasant service people reliable work easy to communicate with and done in a timely manner More

by DBA0924
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank Pamimtuan, Adam George, Michael Hedrick, Gavino Mora

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Jan 17, 2026

Highland Park Ford Lincoln responded

Hi, we are very happy to have provided you with such a positive experience! If there is anything else we can do to assist you, please let us know! Take care!

January 14, 2026

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Software update for a Mach e. The service was done at my home. I didn’t miss an work time More

by JNVIRGILIO
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 16, 2026

Highland Park Ford Lincoln responded

Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

January 08, 2026

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Employee Rating

All went well and so everything was good. I was well taken care of and with great efficiency. Thank you for you care and concern. Arlene Block More

by ARLENEBLOCK964
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Fanella, Frank Pamimtuan, Mike Laufer, Adam George, Michael Hedrick

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Jan 10, 2026

Highland Park Ford Lincoln responded

Hi, we are very happy to have provided you with such a positive experience! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

December 29, 2025

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Employee Rating

Good car service, not so good customer service, but pretty fast on the service I needed for my car More

by Solanocarlos26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank Pamimtuan, Adam George, Michael Hedrick

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December 28, 2025

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Employee Rating

Excellent service, highly trained technicians, They address all of your concerns Fast turn around on repairs Vert efficient service writers An all around place to do business with More

by Pops@659
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Fanella, Frank Pamimtuan, Adam George, Michael Hedrick

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Dec 30, 2025

Highland Park Ford Lincoln responded

Hi, we are very happy to have provided you with such a positive experience! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

December 27, 2025

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Employee Rating

Great service, knowledgeable mechanics and excellent communication, thank you all, great job keep it going More

by IMINKOV
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes

Other Employees Tagged: Chris Fanella, Frank Pamimtuan, Mike Laufer, Adam George, Michael Hedrick

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Dec 29, 2025

Highland Park Ford Lincoln responded

Hi, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!

December 25, 2025

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Employee Rating

I was given both an honest time estimate and cost estimate. The person who checked me in was particularly polite, professional and kind. More

by JUDYYACK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank Pamimtuan, Adam George, Michael Hedrick

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Dec 26, 2025

Highland Park Ford Lincoln responded

Hello, we are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!

December 25, 2025

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Employee Rating

Wasn’t very attentive to the customer, prices were expensive for the work that was being done More

by Carperson
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Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Dec 26, 2025

Highland Park Ford Lincoln responded

Hi Carperson, thank you for taking the time to leave us your honest feedback. If you are willing to give us another chance, please contact us at (847) 433-7200 so we can understand your situation better in order to try and turn your experience around. Thank you, Highland Park Ford

December 20, 2025

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Employee Rating

Rocky went above and beyond to make sure and tell every customer about the wait time! And he wasn’t lying it was definitely a wait but very good work!!! And I will definitely be back . More

by Danielle Papa
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
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Dec 23, 2025

Highland Park Ford Lincoln responded

Hi Danielle, thank you for your kind review; we are happy to pass along your comments to the team here at Highland Park Ford! Please let us know if there is ever anything else we can do for you! Safe travels!

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