Roberto Garrido-Acosta

As with most dealerships, the initial conversations with sales rep Alex Greer and Stephen and test driving is always superb in most places. I’ve dealt with a lot of dealerships over the years and sales reps sales rep Alex Greer and Stephen and test driving is always superb in most places. I’ve dealt with a lot of dealerships over the years and sales reps and Ulm it’s not much difference. It was a lot of lack of transparency.#1 not explaining the three year guarantee warranty that I was told by Derek the finance rep that I had no choice to take it, that it would not make any difference in the sales price of the vehicle. Which I still believe is not accurate, but that’s for a later day.#2 the detail work on the vehicle was absolutely horrific, after complaining the first time they said that they detailed the Mazda, but little was done. Also, you can’t tell me that no one there knew anything about the front windshield being scratched up, which I thought initially it was just not cleaned. But after I detailed it and sent it through the car wash, I noticed that the passenger front windshield had a huge wiper scrape embedded into the windshield. After I took the vehicle back the second time to get this resolved, I was told that they had no idea that had happened, and if I wanted it to be fixed I would have to pay for it. (which I did get it resolved $300 ) So I’m not certain what they did to my vehicle after I dropped it off when I brought it in for service, Stephen said he wasn’t sure and there was no invoice given to me, after waiting three hours, all I got was an apology and pretty much in so many words that’s the best they could do. With all of this being explained I don’t expect anything would go any different in the future with this particular dealership. I also believe some. dealerships tried to wear down the customer and then after 3 to 4 hours still there at the dealership, the customers just pretty much signing their savings away, just to be done with it. Pretty much what they do at an interrogation I would believe.And then to find out later, they wish there was more explanations given before initials and signature with all the snuck in hidden fees But there you have it, my honest experience and pov. More

by dlskc59 Verified Customer Verified Customer

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Tons of issues with my new truck . Over charged, check engine light on, leaks fuel, rotors are bad n cracked Over charged, check engine light on, leaks fuel, rotors are bad n cracked More

by frankyduprey Verified Customer Verified Customer

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He is fine, seems a bit inexperienced with serious negotiations and understanding what is important to the customer. negotiations and understanding what is important to the customer. More

by cprimm4 Verified Customer Verified Customer

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Just terrible. We had a 2 o’clock appointment and vehicle was dirty and took 7 hours to purchase. Staff is rude. When spending 84,000.00 on a vehicle you should be We had a 2 o’clock appointment and vehicle was dirty and took 7 hours to purchase. Staff is rude. When spending 84,000.00 on a vehicle you should be treated with respect and feel welcomed. This was the second time buying from Jerry Ulm and I will never recommend this dealership to anyone. Lots of hidden fees and games played by the staff. More

by bscho Verified Customer Verified Customer

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My sales guy was great. The rest of the people were terrible. They didn’t do my lease return right and they messed up my car registration. The rest of the people were terrible. They didn’t do my lease return right and they messed up my car registration. More

by jesnavarro Verified Customer Verified Customer

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Kevin was very inormative and answered all of my questions. he made the buying process more enjoyable. questions. he made the buying process more enjoyable. More

by USFguy Verified Customer Verified Customer

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Your dealership is very beautiful your employees health is 100% satisfaction I would buy a car from you anytime is feasible for me to purchase a car thank you is 100% satisfaction I would buy a car from you anytime is feasible for me to purchase a car thank you More

by hyattj608 Verified Customer Verified Customer

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Easy transaction amd the processing piece was fast. I also like the upgrades in the facility. This is my fourth car I have purchased from Jerry Ulm I also like the upgrades in the facility. This is my fourth car I have purchased from Jerry Ulm More

by philflip Verified Customer Verified Customer

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Did what they needed and to do to sell me a car after insulting me insulting me More

by bigt144 Verified Customer Verified Customer

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The dealership is clean, smells great, everyone has a smile on there face and treats you like family. smile on there face and treats you like family. More

by chassity.graham Verified Customer Verified Customer

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