Robert Tew | Page 6

Service was good and fast, but I was shocked by the attempt to get me to agree to another $1,000 fee for additional services out of the blue. attempt to get me to agree to another $1,000 fee for additional services out of the blue. More

by billlovell Verified Customer Verified Customer

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Great customer service, wasn’t pushy, resourceful, polite, and knowledgeable about vehicles. Would recommend Norris as a salesperson but everyone I encountered here at this dealership were awesome!!! polite, and knowledgeable about vehicles. Would recommend Norris as a salesperson but everyone I encountered here at this dealership were awesome!!! Thanks More

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Everything was done in short time. Wait was very short and well done as the last appointment during the summer. Wait was very short and well done as the last appointment during the summer. More

by dianemowry Verified Customer Verified Customer

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The Service Representative Bob was very understanding that I had made a mistake while originally scheduling my service. He was able to squeeze me in which I was very grateful. The new service departmen that I had made a mistake while originally scheduling my service. He was able to squeeze me in which I was very grateful. The new service department is very nice, clean and comfortable. More

by BECKYKLUG Verified Customer Verified Customer

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Great service dept. Very fast and very friendly staff. Go see them! While having my car's first oil change, I ended up buying a 2nd car, a little hard top convertible Very fast and very friendly staff. Go see them! While having my car's first oil change, I ended up buying a 2nd car, a little hard top convertible Mazda Miata from my favorite Salesman Andrew! He is honest and has a great personality. Go see him today! More

by K.Glenn Verified Customer Verified Customer

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Just bought my 2nd Mazda from Andrew at Royal Moore Mazda. He is so great and has such a great personality! You really need to go see him!! Mazda. He is so great and has such a great personality! You really need to go see him!! More

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2 1/2 hrs with an appointment for an oil change, for me is unacceptable especially when I have to drive 45 mins to get there. I was told 1 1/2 hrs at drop off, which I also found a bit long as I had used a is unacceptable especially when I have to drive 45 mins to get there. I was told 1 1/2 hrs at drop off, which I also found a bit long as I had used a different dealership for my Camry in the past and NEVER had to wait that long. I was not given a reason for the lengthy wait time or any kind of communication or acknowledgement for it. I will be looking to find a different place for service. More

by kristy.finan Verified Customer Verified Customer

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Came in for my first oil change and the service was simple and spot on. Couldn't ask for anything better. Thank You! simple and spot on. Couldn't ask for anything better. Thank You! More

by hunter.tejeda Verified Customer Verified Customer

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I have been bring my GMC in for service sense 2018 the department has improved greatly the last couple of years. department has improved greatly the last couple of years. More

by johncj5 Verified Customer Verified Customer

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Okay, here is a multi part review: 1. Robert, the tech who checked us in, was excellent. 2. Robert, sending the video clips was a nice touch. In short, the service department rocked! H Robert, the tech who checked us in, was excellent. 2. Robert, sending the video clips was a nice touch. In short, the service department rocked! However... 3. We had a list of things we needed answered. The young lady who joined us in the car and helped set up Android auto was very pleasant. She also helped with several other "functional" questions. 4. But none of your sales folks could answer this question: How do I set up the radio so it DOES NOT automatically turn on when I start the car? The 3 I asked could not tell me how. But I have a friend with the same make/model car, and his radio stays off until it is turned on. 5. The salesforce is young. They tried to help. They were universally nice. 6. The sales force needs a "fact sheet" (aka database) where every question they answer is logged so the next person who is asked a similar question asked can immediately call it up if they don't know the answer. More

by larryshanebird Verified Customer Verified Customer

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