Robert Powell

Got a good deal on the car, as it was a concierge vehicle previously. But, in order to get the deal, they made the “Metro Ford Guarantee” package (where you pay like $2,000, but get lifetime oils changes, et previously. But, in order to get the deal, they made the “Metro Ford Guarantee” package (where you pay like $2,000, but get lifetime oils changes, etc free) “Mandatory.” I’m not sure we would have purchased that option if we could have bought the car without it. Then, we were told one price, but the numbers were put in wrong on the trade-in value by mistake- so, when we got back to the finance section, the final monthly amount ended up being more than we were told/wanted it to be. Again, it was a descent deal overall, so we proceeded with the purchase, but it didn’t exactly give us the “good vibes” of getting a new car. I don’t have full confidence that they will always do everything promised. I got a very distinct feeling that we were “sold” a lot of stuff, but it could be harder to actually get the services done in the future. I think time will tell on that one. As we bought the extended warranty (which we had planned to do anyways), and were forced to get the Metro Ford Guarantee package- I hope they live up to their end in the future! More

by Leslie.williams86 Verified Customer Verified Customer

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As usual, everyone professional, helpful, and kind. Brian Chan very knowledgeable, and probably the main reason I keep coming back! He never stops helping me find what I want and is very detail orient Brian Chan very knowledgeable, and probably the main reason I keep coming back! He never stops helping me find what I want and is very detail oriented on product knowledge. Service department also one of the best I’ve ever worked with. Go Metro! More

by splaw1952 Verified Customer Verified Customer

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Best service, honest and straight forward! Thanks for taking good care of me, I’ll be back! Thanks for taking good care of me, I’ll be back! More

by mlm3070 Verified Customer Verified Customer

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Sales/financing were excellent/speaker volume in front of the dealership, distracted us from demonstration of our new vehicle features the dealership, distracted us from demonstration of our new vehicle features More

by SJMcQuirk94 Verified Customer Verified Customer

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Drove it less than 500 miles and now it is broke down and I have to take it back. But I have to wait a few days because they don't have anyone to look at it today. They were supposed to check the car over an I have to take it back. But I have to wait a few days because they don't have anyone to look at it today. They were supposed to check the car over and make sure it was running like it should but they were just waiting for my check to clear. The "detail" shop also didn't even vacuum the whole car out. I picked it up Wednesday night and it is messed up by Saturday morning. Seriously, sad. More

by hardesty40 Verified Customer Verified Customer

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Chris Derrick was our salesman was super patient with us while we went through the process of buying our first car. The res of the staff was very friendly and helpful. while we went through the process of buying our first car. The res of the staff was very friendly and helpful. More

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So, Sam (salesman) and Patrick (finance) were great. As a salesman, Sam knew everything i was asking and had the right answers for everything. HE WAS THE REASON I BOUGHT MY TRUCK THERE. Patrick the mone As a salesman, Sam knew everything i was asking and had the right answers for everything. HE WAS THE REASON I BOUGHT MY TRUCK THERE. Patrick the money guy cemented his place in the sale by understanding everything needed to make it work. HE GOT US OUT FAST AND WITHOUT THE TRADITIONAL DEALER xxxxxxxx. The issue I had to work out was with the SALES MANAGER, you know, the guy that SHOULD know what is for sale and what the sales info on each “type” of vehicle is. He made and finished the “sign here deal” then sent Sam back with the “had the wrong rebate” number line from the sales manager. A 4000.00 difference mind you, not some “we owe” window tint or bedliner kinda number. It really felt like the old Lynn Hickey Dodge shady xxxx (for those old enough to know who those crooked people were). Anyway……Sam made it happen, Patrick cleaned it up, and even though I know I could have walked at any time. “we” split the difference and drove my new ride home. However, The SALES MANAGER prolly needs a lesser role, not saying a lot porter, but something that shows him that he is representing the ENTIRE TEAM, and sales rely on his work and knowledge just as much as the salesman. SAM, PATRICK….Keep kicking xxx! SALES MANAGER…….Do better dude, Do better. More

by rodccar Verified Customer Verified Customer

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Quick and simple process. Great people! I would recommend the dealership to anyone. Best price in the state. Great people! I would recommend the dealership to anyone. Best price in the state. More

by Russringgenberg Verified Customer Verified Customer

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AVOID AT ALL COSTS. Purchased a 2021 Corvette with 6k miles on it and was told the factory warranty was intact. Come to find out the dealership KNOWINGLY neglected to fl Purchased a 2021 Corvette with 6k miles on it and was told the factory warranty was intact. Come to find out the dealership KNOWINGLY neglected to flush the transmission oil despite what the mandatory service schedule says (every 3 years, car is a 2021 its 2025...) due to the vehicle having low miles. Upon bringing this to their attention their first and only response is the vehicle was sold as-is. So i explained how technically my warranty is void because they neglected to perform the necessary maintenance, and i was told the warranty is INTACT. which generally means the maintenance performed is UP TO DATE, which its not, and therefore they're guilty of misrepresentation if prosecuted, which i explained aswell. Even when on the phone with Rob, the pre-owned sales manager HE ADMITTED "We probably should have done the service". Well according to them, still none of their concern and a personal problem. So to court we go. More

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It was a great experience! I would recommend metro ford to my friends and already have! I would recommend metro ford to my friends and already have! More

by Mikel.hogg Verified Customer Verified Customer

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