Justin Payne
Justin Payne at Metro Ford of OKC

Justin Payne

Service Advisor

Metro Ford of OKC

2800 W I 44 Service Rdx
Oklahoma City , OK 73112

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4.6
150 Reviews
4.6

150 Reviews

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150 Reviews of Justin Payne

April 25, 2026

Dealership Rating
Employee Rating

We did a tour of the service center and they spent time with us to tell us what we needed to do to upkeep my new truck. Very helpful and knowledgeable. More

by shaunFord
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Patrick Watson, Jesus Esquivel

Apr 27, 2026

Metro Ford of OKC responded

Thank you for your feedback. We’re glad our team took the time to walk you through everything and provide helpful guidance for your new truck.

April 24, 2026

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I appreciate that you offer a shuttle service to get my car and get the oil changed. This service really does help individuals such as myself with low vision issues that sometimes my vision is affected by More

by Brianjamie0314
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 24, 2026

Metro Ford of OKC responded

Thank you for your kind words. We’re glad the shuttle service made your visit easier and more convenient. We appreciate the opportunity to assist you.

April 19, 2026

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Employee Rating

The truck came back missing a piece and they are saying it was missing before, which I know it was not. More

by kmueller2006
Service Price Transparency
Workmanship
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Recommend Dealer
No

April 16, 2026

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Great bunch of qualified techs that get vehicles in and out for repairs. Can't beat the service there and would not go anywhere else with my Fords. More

by joseph.eppison
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Apr 16, 2026

Metro Ford of OKC responded

We truly appreciate your loyalty. It means a lot to hear you trust our team to take care of your vehicles. Thank you for choosing us.

April 16, 2026

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Great place to have your car serviced. They take good care of you at Metro Ford of OKC. More

by AJH6920
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Recommend Dealer
Yes
Apr 16, 2026

Metro Ford of OKC responded

Thank you for your kind words. We’re happy to hear you feel well taken care of by our team. We appreciate your continued trust.

April 15, 2026

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Employee Rating

Getting in touch with the service department was easy. Frank understood our problem & assured us that they would take care of the problem. He kept us updated on the progress. It was great getting timely u More

by Dave g
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank Lopez

Apr 16, 2026

Metro Ford of OKC responded

We appreciate your feedback. It’s great to hear communication was clear and you stayed informed throughout the process. Thank you for choosing THE Metro Ford of OKC.

April 15, 2026

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Employee Rating

the service dept was professional and did the work i had ask for in a reasonable time More

by dleister
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 16, 2026

Metro Ford of OKC responded

Thank you for your review. We’re glad our team completed your service professionally and in a timely manner.

April 10, 2026

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Employee Rating

We use Fleet Service center often and they are always great! Always answering questions and getting us taken care of quickly. More

by Travis.J
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Apr 10, 2026

Metro Ford of OKC responded

We truly appreciate your continued trust in our Fleet Service team. It’s great to hear they consistently take care of you and keep things running smoothly.

April 02, 2026

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Employee Rating

I got to Metro Ford early for an oil change. My car was taken right away. The oil was changed and they also did an inspection. My car was ready and I was headed home well before the time estimat More

by ruthebiggs
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rolanda

Apr 09, 2026

Metro Ford of OKC responded

Thank you for sharing your experience. We’re happy to hear everything was completed quickly and ahead of schedule. We appreciate you choosing Metro Ford.

March 27, 2026

Dealership Rating
Employee Rating

Mala experiencia nunca volveré ahi, solo me perder el tiempo, nunca contestaban mis llamadas y tuve que manejar para ir varias veces a ver cómo iba mi compostura More

by EF1328948
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Rolanda Estrada

Apr 02, 2026

Metro Ford of OKC responded

We’re sorry to hear about your experience and understand how frustrating that must have been. Communication and updates are important, and we regret that your visit did not reflect that. We appreciate your feedback and invite you to reach out to us directly so we can review this further.

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