Robert Pearce | Page 9

They fixed my problem very well I am very happy with ROBERT HE WAS IN COTACT WITH ME ALL DAY ROBERT HE WAS IN COTACT WITH ME ALL DAY More

by wjn2012 Verified Customer Verified Customer

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Prompt, respectful, professional. I highly recommend this service center. Comfortable waiting area with refreshments and tv. I highly recommend this service center. Comfortable waiting area with refreshments and tv. More

by dgalloway45 Verified Customer Verified Customer

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My experience in the service department the last two times has not been great. This last time my vehicle was there all day and the problem was not solved after I was told that it had been solved. times has not been great. This last time my vehicle was there all day and the problem was not solved after I was told that it had been solved. More

by PIXIEBABER Verified Customer Verified Customer

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Always competent and knowledgeable. This is my 3rd jeep serviced by you over the years This is my 3rd jeep serviced by you over the years More

by Dtyoung5 Verified Customer Verified Customer

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Bob Pearce did an excellent job. I was out of town and Reno was hit with a blizzard. The parts were overnighted from Vegas and when I arrived back in town, the car was ready. Thank y I was out of town and Reno was hit with a blizzard. The parts were overnighted from Vegas and when I arrived back in town, the car was ready. Thank you Bob Pearce and Lithia! More

by ROBERTJ.BYRNE Verified Customer Verified Customer

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All the work was done as promised in a timely manner. Bob Pearce is great Bob Pearce is great More

by Rommel1 Verified Customer Verified Customer

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Easy to work with, Robert communicated very well with me and I never had to wonder about what was happening with my vehicle while it was with service and I never had to wonder about what was happening with my vehicle while it was with service More

by svanhouten426 Verified Customer Verified Customer

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I had emailed and expressed my concerns about my visit to a senior advisor that I had previously worked with and had a great experience with. In my emails and texts I clearly expressed my concerns about Rob a senior advisor that I had previously worked with and had a great experience with. In my emails and texts I clearly expressed my concerns about Robert Pearce. Stated clearly in the emails due to lack of professionalism I had lost trust and I didn't wish to have any further contact with Robert to complete the repairs on my vehicle. However, my request and emails were ignored and completely dismissed. So it was clear that my business wasn't welcomed at the dealership. I could have chosen speak to management, but seeing how the senior advisor chose to handle the situation, going to management would only escalate the discomfort of returning. Plus, I answered multiple surveys and expressed my dissatisfaction. No one contacted me. If I was contacted, there may have been a resolution and an oppertunity for possible consideration to return to complete the repairs. It wasnt due to lack of trying from my end. It was lack of follow through from the senior advisor and the dealership. It is beautiful dealership, however, I did not have a beautiful experience. More

by Mojie Verified Customer Verified Customer

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Calibrated my replacement key fob quickly & effectively. Enjoyed the comfort of the seating in the waiting area. Enjoyed the comfort of the seating in the waiting area. More

by AMBWAR Verified Customer Verified Customer

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Great and fast service. Super friendly and professional. Doing business with this dealership, from purchase to service, has been a wonderful experience. Super friendly and professional. Doing business with this dealership, from purchase to service, has been a wonderful experience. More

by LILOU911 Verified Customer Verified Customer

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